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Serra Honda Brighton - Service Center

Brighton, MI

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82 Reviews

82 Reviews of Serra Honda Brighton - Service Center

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June 15, 2020

Worthless Service Department Bought a 2017 Honda Civic Si in May 2019 at just under 30k miles. By September 10th, 2019 My car was in service at Brighton Honda for warranty wor More

by SamNichols13
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary Slyfield, Rich Chambliss
May 17, 2020

Their service department is terrible. Took it in for warranty work twice and had issues with them both times. The first time I left very specific instructions on what was going on and how to get th More

by Darubig
Overall Experience
Recommend Dealer
No
Employees Worked With
Sandy Tuohy
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2019

Lied to about service plan When we bought out 2018 Honda CRV they sold us a service plan that would "cover everything except brake pads". Today when I took the CRV in for a oil More

by Ripped off
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary Slyfield
December 26, 2018

Cost us money Due to lack of knowledge on the dealerships part, it cost us an additional $1200 on a leased vehicle Disappointed isn’t strong enough of a word. They More

by Vkpaulson
Overall Experience
Recommend Dealer
No
Employees Worked With
Paulson
October 26, 2018

Horrible service department If I could give it a zero star I would. I took my 2015 Honda Odyssey there the Thursday before Labor Day because all the warning lights were going of More

by Bill
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary
August 27, 2016

First Time Service Took my three month old CRV in for first time service - oil change and two rattles, one in passenger side seat belt adjustment area and one in the dri More

by Janine Misener
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary S
June 28, 2016

Blown Head Gasket I have a 2003 Honda Civic that's beginning to need expensive repairs. Rob and Mike (service tech) were extremely wonderful: fixing the problem, provi More

by suz8817
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob, Mike
April 29, 2016

Very Pleased! Had a major recall for excessive oil consumption. Easy test to determine if we qualified. Painless process and problem fixed! Thanks a million Brig More

by Happy Customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Several (only remember Gary)
March 25, 2016

Very good Rob at check in was very helpful and friendly. I was greeted as soon as I pulled in the service area. The maintenance required was well explained and More

by Honda girl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob
March 24, 2016

Professional, competent, friendly Have always found Brighton Honda to be professional, competent and friendly. Even if I don't have an appointment, they handle my request ASAP in a ti More

by Jane45
Customer Service
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Gould
1
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