Serra Honda Grandville - Service Center

great experience I was able to schedule routine maintenance on my Odyssey quickly and they completed the repair promptly. Duane was friendly and professional. Will be I was able to schedule routine maintenance on my Odyssey quickly and they completed the repair promptly. Duane was friendly and professional. Will be scheduling future repairs at Rivertown. More

Great Service. I always receive great service from Rivertown Honda, regardless of the issue. It is easy to schedule and the work gets done on time as promised. I always receive great service from Rivertown Honda, regardless of the issue. It is easy to schedule and the work gets done on time as promised. More

Oil change gone bad. I recently got an oil change from Rivertown Honda. When the technician came out to tell me my vehicle was done (2010 Chrysler Town and Country), he i I recently got an oil change from Rivertown Honda. When the technician came out to tell me my vehicle was done (2010 Chrysler Town and Country), he informed me that when the technician who worked on my vehicle unscrewed the oil plug, threads of the oil pan came out with the plug, so they were not able to put the plug back in because it was stripped out. He said this was very rare. He said he would get back to me with an estimate on what it would cost to replace the oil pan once he talks with the other technician. I called a few friends while I waited, and they assured me that it was the technicians fault that this happened - either it was over tightened the last time I got an oil change (which was at Rivertown Honda), or something went wrong at this oil change. It's not something that can just "happen over time" which is what I was told by the technician. The estimate ended up being over $600 and I explained that it must have been their fault, but the only thing they could do for me was give me a percentage off the labor. It was still going to cost $400-500. This is unacceptable. I had them put a temporary plug on there, and my friends said a new thread could be created in the pan, and a new larger plug could be installed. Rivertown Honda refused to do this. I will never bring another vehicle to this dealership as they screwed up my vehicle and wouldn't admit it.v More

Professional, friendly I'm always impressed with the service at Rivertown Honda. The waiting area is bright and very comfortable. Service personnel are friendly and profes I'm always impressed with the service at Rivertown Honda. The waiting area is bright and very comfortable. Service personnel are friendly and professional. The work is finished in a timely manner. More

Rivertown rocks. Duane is a super advisor. I love this dealership. Everyone is friendly and genuine. They really do try to do them best to make people happy. There i Duane is a super advisor. I love this dealership. Everyone is friendly and genuine. They really do try to do them best to make people happy. There is another dealership in town that is good at pressuring people to get service done before it's needed. I've never felt this at Rivertown. More

Awesome experience from a professional team Our van needed transmission work done and Dwayne helped us navigate our warranty with ease and comfort. His knowledge of the process was spot on. I ha Our van needed transmission work done and Dwayne helped us navigate our warranty with ease and comfort. His knowledge of the process was spot on. I have had very good experiences with Rivertown Honda in both purchasing a vehicle and with maintenance. Best experiences I have had with a dealership. They will definitely be getting my return business. More

Oil change service Fast service and even took care of a recall that I knew about but didn't bring to their attention. Very pleased with their service. Fast service and even took care of a recall that I knew about but didn't bring to their attention. Very pleased with their service. More

Prompt and Professional Service on time. Communication excellent. Service folks were friendly, knowledgeable and professional. Accurate. Patient with my explanation of a nois Service on time. Communication excellent. Service folks were friendly, knowledgeable and professional. Accurate. Patient with my explanation of a noise problem and helpful with a solution. More

Transmission fluid change Great dealership - been coming since they opened. Always fantastic service, very courteous. Had all of our service done here over the years. Very Great dealership - been coming since they opened. Always fantastic service, very courteous. Had all of our service done here over the years. Very reasonably priced - never a surprise on the price. I feel that this dealership does service and is in it for the "long run". This is the first Honda we have ever owned and would certainly buy another due to the fantastic service of Rivertown Honda and the reliability of our Honda. More

Service was fine. I had routine service done on my CRV and I was greeted promptly and the service was done in a quick and timely manner. I have always been pleased wit I had routine service done on my CRV and I was greeted promptly and the service was done in a quick and timely manner. I have always been pleased with the service department. More