Serra Honda Grandville - Service Center

Terrible Service My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the c My wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the car in front of her as it accelerated out of control. Once she arrived, the car stopped doing that but the mechanic went for a drive with her and she explained it to him. He told her he knew exactly what it was and could take care of it that day. He changed the motor mounts and the tie rod ends. He charged us $1,000 for WORK THAT DID NOT NEED DONE! He did nothing to the engine at all and didn't seem to even look at it. There was a warning light on, yet they never tested or even put a scan tool on the the engine to see what the problem was. As soon as she left it did it again. I went out to meet her because the car was dangerous to drive. I took it back to them again. It didn't do it again so we left it with them for a few days so they could diagnose the REAL problem. They drove it several times but again still never put their scan tool on it. After all of this, I picked it up and took it to a small shop that seemed to care. He put a scan tool on it and within 2 minutes had it correctly diagnosed. The solution was a simple part that cost $75 to replace. So, thinking Rivertown Honda would want to make this right, I spoke to the General Manager. He pulled the parts manager into the conversation so they could together convince me that they did no wrong. They had no intention of working to resolve this problem, only to convince me I was wrong. If you do go there, use extreme caution. If you go there with a flat tire they might well sell you a new bumper and send you and your flat tire back out on the road! I learned my lesson. NEVER AGAIN! More

Christmas in 15 minutes Oil change and inspection done in 15 minutes. Hardly any wait. Wonderful!!! How many places can do that? It really helps if you are a Honda owner. Oil change and inspection done in 15 minutes. Hardly any wait. Wonderful!!! How many places can do that? It really helps if you are a Honda owner. More

Brake 'check up' Very helpful and friendly--from the greeting to checking out. LOVED the option of their shuttle service. Never needed this service until today--very Very helpful and friendly--from the greeting to checking out. LOVED the option of their shuttle service. Never needed this service until today--very happy to be able to use it. More

Service I would recommend Rivertown Honda for the wonderful service. Dwain was very knowledgeable and considerate about explaining what needed to be done wit I would recommend Rivertown Honda for the wonderful service. Dwain was very knowledgeable and considerate about explaining what needed to be done with our vehicle. He communicated with me promptly regarding decisions and updates. More

Service for a recall Very helpful in making sure you understand routine maintenance that is necessary to maintain a well performing vehicle but at the same time not pushy. Very helpful in making sure you understand routine maintenance that is necessary to maintain a well performing vehicle but at the same time not pushy. Given much information so it will be easy to contact them when and if needed. More

Great people, friendly! I bought my first Honda and had my first oil change. When I called to schedule the appt the on the other end asked if I am enjoying my newHonda. A p I bought my first Honda and had my first oil change. When I called to schedule the appt the on the other end asked if I am enjoying my newHonda. A personal and positive experience. Everyone at the dealwrship was very helpful as well as friendly More

oil change and brakes Like the punctuality, thorough work, and friendly service. Dwain Scheller is a great guy. Waiting area makes it pleasant and very user friendly All Like the punctuality, thorough work, and friendly service. Dwain Scheller is a great guy. Waiting area makes it pleasant and very user friendly All in all a good experience More

I had an oil change and snow tires mounted Great service, as always. Dwain is always very friendly and reviews my maintenance history and gives me a heads up on upcoming service. I'm very satis Great service, as always. Dwain is always very friendly and reviews my maintenance history and gives me a heads up on upcoming service. I'm very satisfied. More

Great job clean and friendly, Nice to drive right in, esp when the weather is bad (November in MI). and they were really fast! Thanks Rivertown! Jon clean and friendly, Nice to drive right in, esp when the weather is bad (November in MI). and they were really fast! Thanks Rivertown! Jon More

Oil change Could not believe how quick I was in and out of there. Did not know the service man's name however everyone was very cooperative and friendly. I defin Could not believe how quick I was in and out of there. Did not know the service man's name however everyone was very cooperative and friendly. I definitely will be back as a regular since I'm new to the area More