Serra Honda Grandville - Service Center

Surprised.... happily! I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Riverto I generally don't trust dealerships, preferring to go with local mechanics with a good track record. However, my past couple of dealings with Rivertown Honda may be changing my skepticism, at least where Rivertown Honda is involved. In my most recent visit, the service department diagnosed what was causing the SRS light to come on in my son's 2000 Accord, and didn't charge me for service the vehicle didn't need. More

Oil Change The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Hon The oil change service offered by Rivertown Honda is a wonderful value. I normally perform my own service on my 2004 Saturn Vue (which came with a Honda / Saturn drivetrain). The wait time for service can be a bit long at times due to the amount of vehicles coming in, but the team running the oils change service from my experience runs efficently through the variety of vehicle brands they see on a daily basis. More

Efficient Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and Disappointed in the Honda vehicle product as a whole ... service department was fine as usual. Have had 2 different Honda vehicles services here and would recommend their service. More

Key request Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. Needed a third key fob for new car. Melissa very helpful and I was on my way within short time. She also helped with a Navigation question. More

Great Service! I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I I had a great experience at the Rivertown Honda. I called another Honda dealership in the area regarding my car's recall and they were not helpful. I then called the Rivertown Honda, even though it was farther away from my home, and they gave me all the details, great service and did not make me feel like I was a hassle to them. When I got there, I brought a lot of work and was able to work in one of their cubicles in the waiting area. What a nice area! I was so happy to have my own space to work, and not feel like I was bothering anyone else in the waiting area. There were a lot of people waiting, but I felt like we all had our own space and were not crowded while waiting. They were also very fast! I was told it would take about 2 hours to fix my car, but an hour and 15 minutes later, I was out the door. Great service and friendly staff! More

quick service response by Duane Scheller We had 24 hours to get many repairs done to my sons 2002 CRV. Duane Scheller made sure all the major and minor repairs were complete by 12pm the fo We had 24 hours to get many repairs done to my sons 2002 CRV. Duane Scheller made sure all the major and minor repairs were complete by 12pm the following day. I can't say enough about Duanes abilty to work with the mechanics, manage the workload and satisfy cusotmers on top of that with extra effort service. Duane understands customers and how satisfy their service requirements. Thanks Matt Reitter\616-915-9550cell More

Great service - as usual! Dwain was great in scheduling my car for service that was recommended and for adding an oil change and tire rotation. The car was done by the end of t Dwain was great in scheduling my car for service that was recommended and for adding an oil change and tire rotation. The car was done by the end of the day, as promised. If needed, Dwain had offered to set up a rental for the day, at a discount. I've done this several times and have always been happy. More

oil change Efficient, quality service with friendly workers. I scheduled an oil change and contributed canned food items to a food drive, so the oil change was f Efficient, quality service with friendly workers. I scheduled an oil change and contributed canned food items to a food drive, so the oil change was free. More

My Honda Dealership!!! As I have a very busy schedule I I always schedule a service with Dwain . The help he provides me always makes me feel that I am important to him and As I have a very busy schedule I I always schedule a service with Dwain . The help he provides me always makes me feel that I am important to him and the dealership. More

Dwain Scheller provides service EXCELLENCE every single time I have been so pleased to work with Rivertown Honda for years, as I see them as a true partner in keeping my family vehicles safe and on the road. Dwa I have been so pleased to work with Rivertown Honda for years, as I see them as a true partner in keeping my family vehicles safe and on the road. Dwain Scheller takes the time to truly "understand" my needs as a repeat client, and consistently goes above and beyond to meet them. Dwain always greets me by first name, remembers previous conversations we've had and asks me about updates, etc. He truly cares about what is important to me as a client, which makes me feel comfortable returning time and time again. Service work is always done in a timely fashion, and done correct the first time. I continue to be thankful for Rivertown Honda's service excellence, every single time! More