Serra Honda of Sylacauga

David Sewell was great. David Hutto and the General Manager, Lynn ??, have not been however. David Hutto was supposed to call me on several occasions and never does. Lynn also has not returned my pho Manager, Lynn ??, have not been however. David Hutto was supposed to call me on several occasions and never does. Lynn also has not returned my phone calls. I went to the dealership face-to-face to be able to talk to them. At this moment I am awaiting a phone call from Lynn but I am not holding my breath. David Hutto was going to come to my house to program my home link system to work my garage doors on Wednesday (8/18/11). He said he would have to wait for someone else to get there and then he would head that way. He also said he would call before he left. It is Friday and I have not heard a word or seen anyone. I called Lynn on Thursday and left a message about my frustrations, but he has yet to call either. My husband and I own a pharmacy in Sylacauga so we come in contact with a lot of people. I will tell every one of them that will listen not to go to Serra Honda. We pride ourselves on the customer service we provide and only expect the same from other businesses. This will be my first and last purchase at Serra Honda. More

I would recommend this dealership because Marcus Smith was a wonderful salesman and the manager Len Gamin was on our side which is not often. Joey in the Finance department was great at getting us payment was a wonderful salesman and the manager Len Gamin was on our side which is not often. Joey in the Finance department was great at getting us payments we could afford. This has been the best car buying experience my wife and I have ever been a part of. If anyone needs a new Honda or a used great car I will tell them the place to go is Serra Honda of Sylacauga. Don't waste your time shopping anywhere else. Thanks for everything Mark Buerhaus of Pell City, Alabama. More

I had a great experience. Brandon was very helpful and very patient, seeing as how I can be picky and indecisive. I had a set budget for myself and they helped me stay within a price range I felt comforta very patient, seeing as how I can be picky and indecisive. I had a set budget for myself and they helped me stay within a price range I felt comfortable with. Thanks so much! I love my Civic! VROOM! More

great great for got to put brandon's last name above. thanks brandon you are the best. will be back. you were so nice. thanks thanks brandon you are the best. will be back. you were so nice. thanks More

I had the pleasure of working with Brandon. I've never seen a more dedicated, energetic salesman in my car buying history. I told him what i wanted and he was on it immediately. The rest of the guys was v seen a more dedicated, energetic salesman in my car buying history. I told him what i wanted and he was on it immediately. The rest of the guys was very friendly as well.I think I conversated with everyone in the dealership. I have recommended this dealership to a few of my friends looking to purchase vehicles because they not only work with you, they also work for you when it comes to helping you get what you need and want. More

It's been about 3 months since we bought our CRV. It's a great vehicle - no problems there. There were some hiccups in financing that were department related (and not mine), but those were worked out. T great vehicle - no problems there. There were some hiccups in financing that were department related (and not mine), but those were worked out. The only thing that has soured...(This issue has been resolved - Updated 6/2) More

Marcus was enjoyable to work with and was very knowledgeable on the vehicle we were looking to purchase. He made the process of negotiating a price pleasant. He was never "pushy" and treated us w knowledgeable on the vehicle we were looking to purchase. He made the process of negotiating a price pleasant. He was never "pushy" and treated us with respect. We recommend this dealership. This is the second vehicle we have purchased from them, using two separate sales associates, and were pleased both times. More

Arrived shortly after dealership opened. Once inside the left set of doors,there were several men by the right doors/offices standing around conversing and looking at me. I had been waiting just a few minut left set of doors,there were several men by the right doors/offices standing around conversing and looking at me. I had been waiting just a few minutes and in walks Mr. Smith through the right set of doors. He walks directly towards me with a huge smile and greets me like he was having the day of his life. Just his smile made me smile. I advised him that I had come to test drive a car that my husband liked, in knowing this Mr. Smith still made every effort to show me the car. His enthusiasm never faded as we drove the car around. I NEVER felt pressured to buy the vehicle. He never seemed to be in a hurry. I was treated like the only customer on the lot. (In past times some salesmen constantly shop the lot for other customers if I wasn't interested in buying, while talking AT ME.) He started under the hood and then the tires and then moved inside showing me every accessory in the vehicle. The overall reason that I bought that day was due to his honesty and respect that he gave me. He never showed frustration through the barging phase. He never lost his smile. I did not feel like he was trying to pull one over on me even though I was by myself. He treated me like he had known me for years in conversation and actions. I recommend HIM as a salesman especially if considering any car from any dealership. In all the cars that I have bought over the years this has to be one of the smoothest purchases from start to finish. Serra is where I purchased my last car and used their service department. I have never had a problem with them. The people in the service department are extremely knowledgeable and always happy to help. I overall feel like I was treated very fair in THIS purchase. I do recommend a little bit of upgrade in paint,props,etc.. I wouldn't necessarily go way out, but at least put some of the profits back into the business. Sometimes a little change in scenery is eye catching. More

i have never got so good service any where like i got today everybody was so great mr. brown was so good to help me all the way . i drove my new car home today i would tell anybody if you want a good dea today everybody was so great mr. brown was so good to help me all the way . i drove my new car home today i would tell anybody if you want a good deal with great service buy from here. this is my first honda a great car and a great dealer thanks to everyone jimmy taylor weogufka, al. More

Overall our experience was favorable. AT 1st I was not sure they were really interested in selling me a car. It was raining that day, but I was there looking for a vehicle. Eventually things went along sure they were really interested in selling me a car. It was raining that day, but I was there looking for a vehicle. Eventually things went along fairly smoothly. Our sales person was friendly, but relatively new at her job. She was not real familar with the vehicle I was looking at. She did her best I think, but being the only woman sales person on the lot, she did not receive much help from her male counterparts. Dealing over the price, etc., went smoothly and in the end I was satisfied. Finally, if you are going to sell cars on Sat., then you need to have your service dept. open on Sat.... Serra Honda one of the only places I know that doesn't. Serra Toyota does. P.S. The customer waiting area was a disaster. Coffe pot,but no coffee,no cups,no creamer or sugar, etc. - no one really cared. The bathrooms were dirty and had no paper towels and verly little toilet paper. More