Serra Honda of Sylacauga

Grateful for the kindness of Serra Honda employees My daughters, 2 dogs and I were involved in a car wreck in front of Serra Honda of Sylacauga. We are so grateful for the kindness of the employees at My daughters, 2 dogs and I were involved in a car wreck in front of Serra Honda of Sylacauga. We are so grateful for the kindness of the employees at this place of business. They went out of their way to help us get settled in their office while we waited for my husband to pick us up as my car had had to be towed. When Richey in the service department realized that I would be without a car for a few days , he promptly found one for us to drive. To have these nice people reach out when I was stressed and a little shaken was such a blessing and I am so grateful for their kindness. Upon returning their car a few days later, Richey would not let us pay him and said he was glad to help us out at a difficult time. Truly thankful for our friends at Serra Honda! More

Car quote not honored Received a quote for a Honda HRV online from Salesman Jon Bivens for 21,100. When we arrived, we were handed off to another salesman named McCoy. Afte Received a quote for a Honda HRV online from Salesman Jon Bivens for 21,100. When we arrived, we were handed off to another salesman named McCoy. After the demo drive, the paperwork we saw raised the price to 23,711. I complained that the price I was suppose to be guaranteed was $21,100. Then said McCoy said were adjusting it, but didn't. He said they'd give me more for my trade in and take more off the base amount. He kept saying he was changing it and asked my son to initial what he was doing, but he never changed anything on the paper.My son didn't know how to deal with them.. I wasn't sitting in front of the paperwork so I couldn't see the figures. I kept thinking this isn't what I calculated, I didn't get my hands on the paperwork till the next day as my son left the dealership and went to an appointment in Birmingham. When I got it, I knew they had never changed anything The Base amount on the contract was 23,711. Other than give me $500 more for my trade in, they didn't change anything and I didn't get the $21,100 out the door price as stated in my email. I've tried to talk to Sales manager Mr. Dawson, but he's dodging me and not returning my calls. More

New Odyssey Drove 35 miles to purchase a new Honda Odyssey in December 2015. Salesperson was friendly, very helpful, explained the features, and worked with us t Drove 35 miles to purchase a new Honda Odyssey in December 2015. Salesperson was friendly, very helpful, explained the features, and worked with us to reach a fair price without a lot of back and forth with the Sales Manager. Overall a very low pressure sales experience. If you're looking for a new Honda, I think it's worth the drive to Serra Honda of Sylacauga. More

Odyssey service Friendly quick service Services are reasonably priced Mechanics know what they're doing Suggestions offered but not pushy about purchasing from the Friendly quick service Services are reasonably priced Mechanics know what they're doing Suggestions offered but not pushy about purchasing from them Did not purchase my vehicle from this dealership More

Awesome Service I brought my Honda Cr-V to have it serviced and was greeted with very knowledgeable staff. They were quick, economical and friendly. I will bring bo I brought my Honda Cr-V to have it serviced and was greeted with very knowledgeable staff. They were quick, economical and friendly. I will bring both of my Honda's to have them serviced here. More

Great salesmen, completely worthless managment. I have ought my last 3 new cars here. I knew getting a new pilot was gonna take a long time, after 2 previous visits I was ready to sign papers, sal I have ought my last 3 new cars here. I knew getting a new pilot was gonna take a long time, after 2 previous visits I was ready to sign papers, salesman Andrew was great, gm agreed on a price, and after 5 hrs the gm comes and tells me he screwed up. He told me the payment price we had agreed on was jumped up 60-75 $ more per month. Financing and management were horrible!!!! They have lost my business for life.. More

Never will I ever buy We bought a 2014 CRV from Serra Honda in Sylacauga Dec 31st 2013. We were treated fairly well from our sale person in the very beginning, but then we We bought a 2014 CRV from Serra Honda in Sylacauga Dec 31st 2013. We were treated fairly well from our sale person in the very beginning, but then we never saw him again anytime we were in there.But we were told I don't know how many times that my arm rest on the drivers side would be replaced because it wouldn't stay down for some reason....But they obviously need to hire somebody else in the parts dept, because they never ordered my arm rest. 3 weeks after it should have came in, I called to see why I hadn't heard from them & this guy checked & he said it was never ordered but couldn't tell me why...Well then our car decided it wouldn't crank several different occasions & we had to be jumped off, which here's something wrong with that picture because you shouldn't be having to be jumped off if your car is less than a year old,We took it to Serra Honda 2 different times & they put us in the waiting room for over an hour both times for them to tell us they never found nothing wrong with the battery. They tell us it may be something in our alternator which was not covered wouldn't you know....We didn't have the extended warranty. Another bad experience we had was when we attempted to order front & rear skid plates for our CRV & Window visors for all our windows....The lady told us they didn't make the skid plates for our model...My husband said I don't know why not its brand new....We got so aggravated at her we told her to forget it...Anytime we were ever in there for oil change, the sales area that you should see salesman everywhere, you would not see none hardly anywhere...Its like a ghost town in there...We decided to trade our CRV in on another brand name vehicle & get completely away from Honda. nobody should be treated that way....Especially on a brand new car....We would never ever recommend this dealership to anybody. More

LIARS BUNCH OF CROOKS AND LIARS THEY LIED TO US ABOUT THE CAR NOT BEING WRECKED. CAR FAX CLEARLY SHOWS FRAME DAMAGE. THANKS SERRA! I BOUGHT FROM ANOTHER BUNCH OF CROOKS AND LIARS THEY LIED TO US ABOUT THE CAR NOT BEING WRECKED. CAR FAX CLEARLY SHOWS FRAME DAMAGE. THANKS SERRA! I BOUGHT FROM ANOTHER STORE More

Wow, an experience that I wish that I could forget!!!!! I took my mom's 1997 Honda CRV to this dealership for them to troubleshoot why it was cutting off on my mom so often. I shared with them that my mom w I took my mom's 1997 Honda CRV to this dealership for them to troubleshoot why it was cutting off on my mom so often. I shared with them that my mom was an elderly lady and I was concerned about her getting hit from behind with the vehicle just stopping at different times. I shared with them that the vehicle had cut off on my mom and my brother several times while they were driving in traffic. I asked them if they had any idea as to what might make the vehicle cut off unexpectedly, without notice. They told me that they would check it out. I was told that they test drove the vehicle but it did not cut off with them. During the test drive they noticed that the transmission was changing out a little rough and recommended that it be replaced. They also noted that the speed sensor would need to be replaced but nothing else was said about the original reason for me bringing the car in to them, which was, it was cutting off in traffic. I told them that I was not interested in replacing the transmission at this time due to the age and miles on the vehicle. I agreed to have the speed sensor replaced and brought the vehicle back a second time. I reminded them again that they never resolved the original issue that I initially brought the vehicle in for. I had done some research and asked them if the ignition switch could possibly be the cause of the car stopping and they said that it could possibly be the switch. I asked them if they had the capability of testing or checking the switch and they said "yes". I told them that I would like for them to check the switch. Now this makes the second time that I've driven over an hour and a half to bring this vehicle to them to troubleshoot this issue. Believe it or not they replaced the speed sensor but did not check the ignition switch for a second time. I was asked to bring the vehicle back, a third time, for further diagnosis. I couldn't believe it. They didn't do anything the first two times now they want me to bring it back a third time for possibly the same results. This was one of the worst customer service experiences I have ever had. To add insult to injury, I was contacted by someone from the dealership asking about my overall experience during my visit and I shared with them what I have written. I was assured that I would be contacted by someone to discuss this further but I haven't heard from anyone. I'm not surprised that no one has contacted me back because I let them know that I was very unhappy with the level of service I received. I will not forget this ordeal anytime soon. Hope anyone reading this has better results. More