Serra Mazda Akron

Just wanted to add my compliments about the staff of Serra Mazda in Akron. They made my purchase of a Miata RF extremely smooth throughout all phases of the transaction, from initial communication to pi Serra Mazda in Akron. They made my purchase of a Miata RF extremely smooth throughout all phases of the transaction, from initial communication to picking up the vehicle. Adam Dungan was an excellent client advisor, quickly understanding my situation and adjusting the deal as necessary to get to an agreeable price. Christine Kicos in finance had a similar customer focused approach and made the process extremely smooth. Serra Mazda truly sets an exemplary standard for how a dealership should work with their customers to meet their needs and provide customized solutions. More

My issue was diagnosed in a timely manner and repairs made same day. One part was not available. It came in in just a few days and its replacement took only 30 minutes. My Subaru Forester was returned t made same day. One part was not available. It came in in just a few days and its replacement took only 30 minutes. My Subaru Forester was returned to me washed and swept More

Did not take responsibility For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finall For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship. Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility. More

Mazda 3 Service Didn't fix all the problems that needed repaired. Steering wheel has very strong vibration over 55-60 mph and it still is there. A short test ride on Didn't fix all the problems that needed repaired. Steering wheel has very strong vibration over 55-60 mph and it still is there. A short test ride on the highway right by the dealership would've shown that. More

Great work at a fair price You can spend less if you need to and you can waste money getting unnecessary work done at a great price too. These guys do what is required to make y You can spend less if you need to and you can waste money getting unnecessary work done at a great price too. These guys do what is required to make your car last a long time at a fair price. Free car wash too. I always enjoy my visit. Can't wait for the expansion. More

Very friendly, always great experience I bout my car in September, Mazda CX-5, from Dejan, he was very attentive, patient, friendly and made himself available whenever I had questions. I br I bout my car in September, Mazda CX-5, from Dejan, he was very attentive, patient, friendly and made himself available whenever I had questions. I brought my car back in for a tire pressure issue and to update my GPS, I work with both Jeff and Mark, both were very friendly and knowledgable and had my car back to me quickly. Great staff, great to work with. More

Car returned with less than 1/4 tank of gas I recently had my Mazda 3 repaired at Park Mazda. The service associate was very nice and answered all of my questions and worked around my schedule ( I recently had my Mazda 3 repaired at Park Mazda. The service associate was very nice and answered all of my questions and worked around my schedule (kind of). When I went to pick up my car between 11:45 and 12:00 at night, I noticed that my gas tank was not at the original 3/4 mark. (or even close) There was less than 1/4 tank left, when I notified the service associate I was told I could drive back out to the dealership for the gas. I requested a gas card and I have never recieved an answer or follow up. More

Great buying and follow-up experience I presented myself on the lot to "look around" and asked for a woman representative -- they went and got Fran Kinion for me. We discussed what I was l I presented myself on the lot to "look around" and asked for a woman representative -- they went and got Fran Kinion for me. We discussed what I was looking for and she knew that I was "looking". I came back 3 different times with different friends for reinforcement (I was about to pay as much for this car as I paid for my first home). She understood my circumstances (which she can explain) and never pressured me, gave me space, answered all of our questions (some of them repeatedly) and took the offer my financial advisor and car geek said I could pay without snickering to the man who hides in the secret office. We struck a deal and I was the happy owner of a 2015 Mazda 6 Grand Touring Sedan in November of 2014. That was the purchase. Now this car had more bells and whistles than any previous vehicle and of course the first to go off was the tire pressure alert the first time the temperature took a dive. Fortunately I was very close to Park Mazda when it happened so I pulled right into the dealership and frantically dashed into the showroom looking for Fran who was not there. I simply announced to everyone that I needed "Help" and everyone looked up and smiled as if they were all willing to do whatever was necessary to calm this frantic lunatic. Of course, it was a simple procedure to them, but I had owned the car less than a week and already it was unhappy! The service department had me back out on the road in very short order and life was good. I have stopped on 2 other occasions for service related matters (a second tire pressure reset -- those sensors are sensitive and for installing of splash guards). Fran keeps in touch. I LOVE Park Mazda and the staff and have already recommended them. I can't say enough good things! More

Great Car Buying Experience I purchased a Mazda3 from Park Mazda in December of 2014. I worked with Rick Waddell and it was a great buying experience. I was satisfied with my dea I purchased a Mazda3 from Park Mazda in December of 2014. I worked with Rick Waddell and it was a great buying experience. I was satisfied with my deal and will recommend Rick and Park Mazda to friends. More

Extra mile service Everybody I worked with at Park Mazda was polite, enthusiastic, efficient and pleasant to work with. Dave Somerville and his team made the car buying Everybody I worked with at Park Mazda was polite, enthusiastic, efficient and pleasant to work with. Dave Somerville and his team made the car buying experience a breeze. I am very happy to be driving a new 2015 Mazda3 5-door S Grand Touring and the process to get me behind the wheel is greatly appreciated! More