Serra Nissan - Service Center

Service dept. I was denied services to my car due too a bad servey i gave nissan north american by serra nissan service mgr. Roger bradford and the general mgr of s I was denied services to my car due too a bad servey i gave nissan north american by serra nissan service mgr. Roger bradford and the general mgr of sales dept. Saying my survey i filled out cause them money... xxx More

Worst Experience EVER!! My 2010 Maxima was towed there on 1/4/18. They told us it would cost $4000 for a new transmission. I tried to call them several time on Friday, 1/5/ My 2010 Maxima was towed there on 1/4/18. They told us it would cost $4000 for a new transmission. I tried to call them several time on Friday, 1/5/18, to arrange to pick up my car so I could have the work done elsewhere. The service dept never answered the phone nor returned my voice msg. Called several times Saturday. Again, the service dept would not answer the phone. Their voice mailbox was full. Called main line several times and finally asked for a manager. Was told all managers were busy and they would call me back. No call back. Finally called Consumer Affairs Office at Nissan Corporate - it took them 30 minutes to get someone on the line other than the receptionist and conference me in. Finally, i am talking to someone other than the very rude unhelpful receptionist (Jessica). Now, THEY CAN'T FIND MY CAR!! After I provided them with the tow company name and the quote they had given to fix my car it took them an HOUR to find my car. Now they tell me I can't pick it up until the diagnosis fee of $115 is paid. Ok, let me pay that. Nope, can't pay over the phone you have to come here and you can't pay until Monday because our cashier just left. Really! I have been trying for 2 DAYS to make sure my mechanic can pick up the car after hours and now you tell me I can't pay until Monday so he can't pick up till Monday. No way - let's find a way to pay today so we can get the car. They finally agree to take cash if we can get there by 7pm. Great! I'll send someone. Get a call back. We can't accept pymt unless you are picking the keys at same time. Ok, so give us the keys and we will get them to the mechanic. Sorry, can't do that. WHAT? WHY? we can't get your car moved outside the gate tonight. WHY? everyone in the service dept has left for the day and we can't get to the keys and nobody is here that can move it out from behind the dumpster (has to be towed). I have been calling for TWO DAYS DURING BUSINESS HOURS to make sure the car can be picked up after business hours and am now being told there is no way i can get my car until Monday. They promise me they will take care of everything on Monday morning. Now it is Monday and the fee is paid and THEY STILL WILL NOT MOVE MY CAR FOR PICKUP AFTER HOURS. They insist it must be picked up during business hours. WOW!! THREE DAYS AND NUMEROUS HOURS ON THE PHONE TO TELL ME THAT!!! I spent HOURS dealing with these incompetent people. WORST experience with a dealer or service dept ever! No way would i ever trust them to fix anything!!! More

Auto repairs not done! Was told to replace thermostat picked it up with oil repairs they said was needed instead. Requested they sign papers that they did not do the work re Was told to replace thermostat picked it up with oil repairs they said was needed instead. Requested they sign papers that they did not do the work requested. They refused. $600 later and car still running hot. Do not go here for anything! More

Nightmare Car horror story and warning. I bought a brand new Nissan Sentra at Serra Nissan in 2013. I've had Sentras for years and I always get manual transmiss Car horror story and warning. I bought a brand new Nissan Sentra at Serra Nissan in 2013. I've had Sentras for years and I always get manual transmissions because they're fun to drive. I've always gotten about 125 thousand miles on my Sentras and I've never had to replace a clutch before close to 100 thousand miles. I have over 30 years experience driving a standard transmission and treating a clutch right. But this past summer, the clutch on my 2013 Sentra, which had only 24,000 miles on it, went bad. The car is still under warranty, so I took it to Serra Nissan service. They told me that with all my warranties and service agreements, the clutch wasn't covered and would cost $1800 to replace. A service manager I could've given birth to told me it went bad because I probably didn't really know how to drive a standard. He brushed off my 30+ years successfully driving a standard, usually getting 100,000 miles or more to a clutch. So last summer, at GREAT expense to me, they replaced the clutch. This January, about 6 months and 6000 miles after they put in the new clutch, the clutch failed again. I am renting a car (again at great expense) and I had the Sentra towed to the service department at Serra Nissan because when they did the work last summer, they told me the repair was guaranteed for 12 months or 12,000 miles. NOPE. They say the guarantee doesn't apply because a clutch is "a wear item." So why tell me I had a guarantee on the replacement of a wear item? FURTHERMORE, they tell me the repair this time will cost $2400. CLEARLY there is something else wrong here. I've successfully maintained clutches on 4 cars and when they put the new clutch in this car, I treated it like it was made out of fine bone china. Serra Nissan offered no help. They recommended that I file a claim with the Nissan corporation. That claim was just denied. So I am going to sell the immobile, useless Sentra to the dealership for whatever I can get, take whatever they give me for it ELSEWHERE, and get a cheap used car. 😡 More

Service Department is awful I went in on yesterday evening around 4:45 to have my oil changed. I told the gentleman at the desk that I needed an oil change and that I had complet I went in on yesterday evening around 4:45 to have my oil changed. I told the gentleman at the desk that I needed an oil change and that I had completed the survey (which gives you a free oil change) and my free oil change should be in the system. He said he could look it up for me. This took about 5 minutes. He then tells me that I gave they a low rating the last time and that the free oil change is only if you give a good review/perfect score. I told me that out of 1,00 points, I only gave them 678. He then proceeded to ask why the score was so low. I explained that their customer service was sub-par. I told him so basically you all are cooking the books; meaning that they are bribing their customers for good reviews in exchange for a free oil change. I told him that no where in the email that I received concerning the survey did it say that I had to give a good review in order to receive the service. It simply says complete the survey and get a free oil change. I told him that the only reason I was there was for the free oil change as the service is not up to par. He told me that he couldn't honor the free oil change, but he could knock something off the price and do it for $19.99. I told him that this is why my review was so low and that he could keep the $19.99 oil change and that I would take my services elsewhere. He told me I wouldn't find a better deal than that one. I told him at that point, it wasn't about the deal, but the service and I would never patronize a business that does not value my service. They were dishonest with the whole survey issue and their reviews are not accurate as they are bribing people for good reviews. At the end of the day, customer services goes a long way for me and theirs is the worst that I have ever received at a dealership. I took my service elsewhere and paid almost twice what Nissan was offering; however, I was treated as a valued customer and that is what counts to me. More

Service Department The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no lon The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no longer welcome by the Service Manager guess he is the owner,not but he is rude and he plays the your dumb card because he thinks he is right. I will never return. More

A/C Service I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I wa I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I was in an out in quick order. More

New altima 2013 buying experience Did not have to wait long at all when I purchased my vehicle. Great employees. Great job. Service department employees always courteous when having se Did not have to wait long at all when I purchased my vehicle. Great employees. Great job. Service department employees always courteous when having service done. More

Great maintenance! I always go to Serra Nissan for my maintenance on my leased Nissan. After going to a different dealer the first time after my move to Birmingham, I tr I always go to Serra Nissan for my maintenance on my leased Nissan. After going to a different dealer the first time after my move to Birmingham, I tried Serra and will never go anywhere else! More

Very pleased I own three Nissans always received excellent services. My last visit was to purchase tires. kaily recommended the brand to buy and I am very pleased I own three Nissans always received excellent services. My last visit was to purchase tires. kaily recommended the brand to buy and I am very pleased. More