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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
154 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 154 reviews

June 08, 2026

They are easy to schedule with and clean work everytime they work on my vehicle. More

by KYLE_I_TOMLINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone is great to work with in service department
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Jun 09, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Kyle! I’m glad to hear that you find it easy to schedule with us and appreciate the clean work we provide at Serra Toyota of Saginaw. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 08, 2026

I needed some transpertation. My friend Jorden recamended Tylor, so i hopped on the bus and went to Serra Toyota looked at a Kia Optima and this Toyota Highlander. Then decided yo More

by gcmgoodrich
Recommend Dealer
Yes
Employees Worked With
Tylor
Report | Print
Jun 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your amazing feedback! I’m pleased to hear that you found your new Toyota Highlander with the help of Tylor at Serra Toyota of Saginaw. It’s great to know that he was able to assist you every step of the way. I appreciate your trust in us, and we hope you enjoy your new vehicle. Come see me again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 06, 2026

Everything went well. Repairs were made in a timely manner. They kept me informed of work being done More

by brajburns
Recommend Dealer
Yes
Employees Worked With
Cory
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Jun 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind review! I’m glad to hear that everything went well with your repairs at Serra Toyota of Saginaw and that we kept you informed throughout the process. Your satisfaction is our priority, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 06, 2026

Excellent Service was excellent on time was informed fully during process would recommend to friends More

by ROBERT8294
Recommend Dealer
Yes
Employees Worked With
Doug
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Jun 06, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Robert! I’m thrilled to hear that you received excellent service at Serra Toyota of Saginaw and that you felt fully informed throughout the process. Your recommendation means a lot to us! We look forward to welcoming you and your friends in the future. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 05, 2026

Disappointing Service should have suggested providing a loaner after having the car for a couple of days and not having made any progress. It wasn't until I suggested it - 5 WEEKS! after having it - that r More

by lpbelleau
Recommend Dealer
No
Employees Worked With
Joe. Joe was good - he called daily to update me but he should have suggested providing a loaner after having the car for a couple of days and not having made any progress. It wasn't until I suggested it - 5 WEEKS! after having it - that real movement on
Report | Print
Jun 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience. I understand your concerns regarding the time your vehicle was in service and the transportation support during the repair process. At Serra Toyota of Saginaw, our goal is to maintain clear communication and ensure customers are offered appropriate mobility options when a vehicle remains in service for an extended period. If you’d like to go over your experience in greater detail, feel free to get in touch with me directly. We are committed to enhancing service coordination and overall customer support. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 05, 2026

I had a severe accident and Cory took care of me and continues to answer and advise me to move forward. Excellent representative to your company More

by PAYNE2
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jun 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I truly appreciate your kind words about Cory and the support he provided during a challenging time. At Serra Toyota of Saginaw, we strive to offer exceptional service, and it's great to hear that Cory made a positive impact on your experience. If you need further assistance or have any questions, please don't hesitate to reach out. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 04, 2026

It was a long wait because my car is so old but they got the necessary parts and Joe did a great job keeping me advised as to the status More

by TLW_SJ
Recommend Dealer
Yes
Employees Worked With
Joe L
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Jun 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I’m glad to hear that Joe kept you informed during the process of getting your car the necessary parts. At Serra Toyota of Saginaw, we strive to provide excellent service, regardless of the age of your vehicle. I appreciate your patience and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 04, 2026

Service is always quick and Doug comes across as very knowledgeable and caring. Communication is always fast and clear as well More

by CRBISHOP111
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Jun 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive quick service and that Doug has provided you with knowledgeable and caring assistance. Clear communication is a priority for us, and I appreciate you recognizing our efforts. We look forward to seeing you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 04, 2026

The issue with my 2026 Tundra was handled in a professional, courteous, and respectful manner. The issue was resolved. More

by taxbreak69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Liebinger
Report | Print
Jun 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive review! I’m glad to hear that your experience with your 2026 Toyota Tundra was handled professionally and that the issue was resolved to your satisfaction. At Serra Toyota of Saginaw, we strive to provide the best service possible. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 03, 2026

Sam was very helpful in determining my qualifications for the purchase and setting everything up for delivery. Seth was great at going through the paperwork. Eric was EXCELLENT at providing a supportive and More

by rachlew05
Recommend Dealer
Yes
Employees Worked With
Sam, Seth, and Erica
Report | Print
Jun 04, 2026 -

Serra Toyota of Saginaw responded

Appreciate you taking time to let us know how everything went! I’m delighted to hear that Sam, Seth, and Eric provided you with such a great experience at Serra Toyota of Saginaw. I appreciate your recommendation, and we look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

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