Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Toyota of Saginaw
Saginaw, MI
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 197 reviews
August 28, 2026
Adam Hackel did a great job setting me up with a new Toyota Tacoma TRD Sport. His quick response time, answering all my questions, easy going, helpful, professional and efficient made my experience of b Toyota Tacoma TRD Sport. His quick response time, answering all my questions, easy going, helpful, professional and efficient made my experience of buying a car very smooth. Also, Adam was on top of everything and prepared everything before hand which saved tons of time. Not to mention they had a good deal off MSRP and received an additional trade in promotion. Lastly, everything in the dealership was organized and clean. More
by Coleman
Employees Worked With
Adam Hackel
July 31, 2026
Service was exceptional. The wait was long, but Tom went out of his way to keep me informed on how the brake servicing was progressing & presenting various options. The wait was long, but Tom went out of his way to keep me informed on how the brake servicing was progressing & presenting various options. More
by VONNIEBMAC
Verified CustomerEmployees Worked With
Tom Raczok
July 16, 2026
Disappointing that I didn’t get a loaner car and my 2026B when I messed up the front end. Service center was not very helpful and accommodating me and had my car for about almost a month. Coworker boug when I messed up the front end. Service center was not very helpful and accommodating me and had my car for about almost a month. Coworker bought a car from them brand new and they are providing him with a loaner. His vehicle has some collaboration issues and offered him a loaner. I was told I can’t get one because of my insurance. More
by mo6781
Employees Worked With
Not sure his name
July 11, 2026
Ryan and Levi were great - they made the entire purchase process seamless. Sam also helped me set up the Toyota app, and went over all the vehicle features. Everyone was extremely kind and knowledgeable. process seamless. Sam also helped me set up the Toyota app, and went over all the vehicle features. Everyone was extremely kind and knowledgeable. More
by brittney4
Employees Worked With
Ryan Coney, Levi Ralph, Sam Kaczynski
July 11, 2026
Picked a truck off the lot but had to wait for recall parts. Adam stayed in touch, kept us updated and notified us as soon as the truck was available... He's a great salesman with excellent customer serv parts. Adam stayed in touch, kept us updated and notified us as soon as the truck was available... He's a great salesman with excellent customer service skills More
by rgriffith1970
Employees Worked With
Adam Hackel
July 09, 2026
Service was satisfactory. I did wait 3 hours but it was a Monday & busy. Joe was courteous and efficient & the problem was taken care of. I did wait 3 hours but it was a Monday & busy. Joe was courteous and efficient & the problem was taken care of. More
by VONNIEBMAC
Employees Worked With
Joe Leibibger
July 09, 2026
Great customer service & maintenance of my car. I highly recommend the Serra Toyota for not only the sales experience, but continued maintenance service experience. I highly recommend the Serra Toyota for not only the sales experience, but continued maintenance service experience. More
by LOVINGTHELAKES
