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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
107 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 107 reviews

April 28, 2026

Fixed problem in a timely manner Appreciated the effort and communication and careful concern by the crew More

by THOMASPECK
Recommend Dealer
Yes
Employees Worked With
Doug
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Apr 28, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Thomas! I’m glad to hear that you appreciated our efforts and communication. It's our goal to provide timely service and care for our customers. We look forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 28, 2026

Good work but this time they left the cover going over the part and 2 clips in my truck and not replaced over the repaired part. More

by SKLENARSMS
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 28, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us. Your concerns about the cover and clips in your truck are important to me, and we strive to maintain high standards in my service at Serra Toyota of Saginaw. Please feel free to reach out to me directly, and we will be happy to assist you further and ensure a positive experience moving forward. Your satisfaction is important to me. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 27, 2026

The staff are always helpful and responsive. I appreciate their concern and am always impressed by their communication More

by TIMOTHYKBROWN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom and Doug
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Apr 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words, Timothy! I’m pleased to hear that you’ve had a positive experience with the helpful and responsive staff at Serra Toyota of Saginaw. Our team takes pride in communication and customer service, and it’s wonderful to know it made a great impression on you. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 26, 2026

Waited in bay area for 15 minutes. Young man was polite and professional. The young man who handed me the receipt was also polite More

by DEMALBURG
Recommend Dealer
Yes
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Apr 26, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I appreciate you sharing your experience at Serra Toyota of Saginaw. It’s great to hear that we were polite and professional during your visit. If you have any further comments or suggestions, please feel free to reach out to us. We look forward to serving you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 25, 2026

I had a great buying experience. Sam found what I was looking for and made it all very easy for me. More

by oolnien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam K
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Apr 26, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I’m glad you had a great buying experience at Serra Toyota of Saginaw and that Sam was able to help you find exactly what you were looking for. We appreciate your feedback and hope to see you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 24, 2026

Always great. Staff is very friendly and professional. Dealership is always clean and customer lounge area is very nice More

by TGREENFIELD
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 24, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback! I'm thrilled to hear that you find our staff friendly and professional, and that you appreciate the cleanliness of our dealership and customer lounge. Your kind words mean a lot. We look forward to welcoming you back for your next visit at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 22, 2026

This visit was done on schedule with minimal wait time for me. Good and efficient use of my time More

by Skypilot
Recommend Dealer
Yes
Employees Worked With
Doug
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Apr 22, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I'm glad to hear that your visit to Serra Toyota of Saginaw was done on schedule and that you experienced minimal wait time. Our team strives to make the most of our customers' time, and it's great to know we met that goal during your visit. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 21, 2026

Extremely unprofessional and careless with my truck. They used vulgar language and spoke poorly of another customer. More

by CAILLOU9363
Recommend Dealer
No
Employees Worked With
Quick lube
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Apr 23, 2026 -

Serra Toyota of Saginaw responded

We acknowledge your review and are currently looking into the events you’ve detailed. Tate Keelin Fixed Operations Director tate.keelin@serrasaginaw.com 989-393-9353

April 21, 2026

Service manager was friendly and helpful. Vehicle work appeared to be appropriate and on time. More

by wspairs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Digital Air Strike
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Apr 21, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that our service was friendly and helpful. It's great to know that the work on your vehicle met your expectations and was completed on time. We look forward to seeing you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 19, 2026

Great experience AJ was professional and ensured all my car buying needs were met Will be a repeat customer More

by shawnrb1979
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 20, 2026 -

Serra Toyota of Saginaw responded

Thank you, Shawn! I’m thrilled to hear that you had a great experience at Serra Toyota of Saginaw. It’s fantastic to know that AJ was able to meet all your car buying needs. We look forward to welcoming you back! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

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