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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
178 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 178 reviews

June 27, 2026

Quick lube workers are friendly and knowledgeable, skilled workers. They get the job done in a timely manner. More

by DUCKLADII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive review! I truly appreciate your kind words about the quick lube team at Serra Toyota of Saginaw. It’s great to hear that you found our staff to be friendly and knowledgeable and that they completed the job promptly. We look forward to seeing you again for any future service needs! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 26, 2026

Satisfactory Multiple inspections on my Toyota rav4 and satisfy with service rendered. Vehicle ready in timely fashion. More

by ereyicharles
Recommend Dealer
Yes
Employees Worked With
Tom
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Jun 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I am happy to hear that you were satisfied with the multiple inspections and timely service on your Toyota RAV4 at Serra Toyota of Saginaw. I appreciate your feedback and we look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 26, 2026

Satisfactory Service at the Quick lube was satisfactory Service at the Quick lube was satisfactory and vehicle checked and multiple inspections was completed. More

by ereyicharles
Recommend Dealer
Yes
Employees Worked With
Quick Lube Staff
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Jun 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I appreciate your feedback regarding the satisfactory service you received at Serra Toyota of Saginaw's Quick Lube. It’s great to hear that your vehicle inspections were completed thoroughly. I look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 26, 2026

All my questions were answered and the options were listed for me clearly Looking forward to a great long term relationship More

by frankcj1952
Recommend Dealer
Yes
Employees Worked With
Adam. H
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Jun 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Frank! I appreciate your kind words and am thrilled to hear that all your questions were answered and the options were presented clearly. At Serra Toyota of Saginaw, we strive to build lasting relationships with customers, and we look forward to serving you for years to come. If you need anything, don’t hesitate to reach out. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 25, 2026

Oil change and tire rotation and they never put the value caps on the right side. More

by John316123lord
Recommend Dealer
No
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Jun 26, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your feedback, John. I understand your concern regarding the oil change and tire rotation service, specifically the missing valve caps noted on the right side of the vehicle. At Serra Toyota of Saginaw, we aim to complete each service with attention to detail and ensure all items are properly addressed before the vehicle is returned. Please reach out to me directly so I can review the details of your visit further and look into the service performed on your vehicle. We are committed to strengthening attention to detail in our service process and maintaining a dependable experience for all customers moving forward. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 24, 2026

The Serra tech team is great. ..honest, reliable, and always willing to go that extra distance to be sure that their customers are satisfied and that their vehicles meet factory sp More

by BRYANDINWOODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the specific employee names. I do know them by sight.m
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Jun 25, 2026 -

Serra Toyota of Saginaw responded

Thank you for the wonderful review, Bryan! I truly appreciate your kind words about the tech team at Serra Toyota of Saginaw. It's great to hear that you found the service staff to be honest, reliable, and dedicated to ensuring your vehicle meets factory specs. We look forward to seeing you again and providing you with the same level of service in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 23, 2026

The service center was great! Joe was very helpful and insightful in explaining what is needed for my car. More

by JMH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoeLeibinger
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Jun 23, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience at Serra Toyota of Saginaw and that Joe was able to assist you effectively. I appreciate your feedback, and we look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 23, 2026

The guys were friendly and efficient. They not only changed my oil but rotated my tires. More

by Bbumtwin
Recommend Dealer
Yes
Employees Worked With
The quick lube
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Jun 23, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m glad to hear that you had a positive experience with us at Serra Toyota of Saginaw. It’s great to know that our friendly and efficient service met your needs for both your oil change and tire rotation. We look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 23, 2026

Very responsive to my concerns. Doug handled the and the guys in the quick line area rotated my tires in an expedient manner. More

by Tmlowe02
Recommend Dealer
Yes
Employees Worked With
Doug Haas
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Jun 23, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I'm so glad to hear that Doug and the quick line team were able to address your concerns and provide efficient service at Serra Toyota of Saginaw. I appreciate your feedback, and we hope to see you again soon for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 23, 2026

Great place to get work/maintenance done! Didn’t purchase my Camry here, but likely will be next place I purchase another vehicle! More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 23, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Mario! I’m thrilled to hear that you had a positive experience with the maintenance for your Toyota Camry at Serra Toyota of Saginaw. We look forward to assisting you when you're ready to purchase your next vehicle! If you have any questions or need further assistance, feel free to reach out. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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