Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Serra Toyota of Saginaw

Saginaw, MI

Overview
Employees
Reviews
Vehicles
4.8
82 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
Contact Dealership

4320 Bay Rd

Saginaw, MI

48603

Directions

By Type

Showing 82 reviews

April 04, 2026

Our sales experience went well. Of course, I'd like to pay less but that's always the case. They spent extra time answering all my questions and did everything promised on time. More

by Tom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
A J
Report | Print
Apr 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words, Tom! I’m glad to hear that your sales experience at Serra Toyota of Saginaw went well and that you’re happy with your new car. I appreciate your understanding regarding pricing and am glad we could address all your questions. We look forward to serving you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 04, 2026

Very friendly and kept me informed on the status of vehicle Professional and worked with my insurance to get damage paid for More

by CADURFEE
Recommend Dealer
Yes
Employees Worked With
Doug Haas
Report | Print
Apr 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I’m thrilled to hear you had a positive experience with us at Serra Toyota of Saginaw. Keeping you informed and assisting with your insurance is what we strive for. We appreciate your feedback and look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 04, 2026

From the beginning to the end of my car buying process, my salesman -Adam, was awesome. He made the process extremely easy, listened to my asks, and was very prompt with communication. More

by jj.boudreau14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Hackel
Report | Print
Apr 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I’m happy to hear that Adam provided you with an awesome car buying experience at Serra Toyota of Saginaw. It's great to know that he listened to your needs and made the process easy for you. We appreciate your feedback and look forward to assisting you again. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 04, 2026

Excellent service. Appreciated Sam making the process easy and arranging to have the vehicle delivered to my home. More

by tricia.ann.miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Report | Print
Apr 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words, Tricia! I’m pleased to hear you had an excellent experience with Sam at Serra Toyota of Saginaw. It's great to know that the delivery service made the process easy for you. We appreciate your feedback and hope to assist you again. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 04, 2026

Genuine concern for customer needs and working for the best trade-in. Great listeners but never pushy. More

by rdaly5420
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I appreciate your kind words about our work at Serra Toyota of Saginaw. It's great to hear that you felt genuinely valued and that we were able to assist you with your trade-in needs. Our team strives to create a positive experience for all our customers. Looking forward to seeing you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 04, 2026

Great service and punctuality. Honest and straightforward. Gave me the best trade in value and didn't hassle me More

by matthewwood745
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Matthew! I’m thrilled to hear that you experienced great service and found us to be honest and straightforward at Serra Toyota of Saginaw. We strive to provide the best value and a hassle-free experience for all our customers. Looking forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 03, 2026

Great, knowlegable, very helpful. Got us what we wanted when it was hard to get a car. Kept in touch. Respectful. More

by cmbass0
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback! It's great to hear that you had a positive experience at Serra Toyota of Saginaw and that we're able to assist you in finding the car you wanted. I appreciate your kind words, and we look forward to serving you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 03, 2026

For the most part very good, especially once they realized I needed a loaner vehicle comparable to the tundra More

by DAVIDHL
Recommend Dealer
Yes
Employees Worked With
Joe in service, his last name im not sure of the spelling
Report | Print
Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, David! I'm glad to hear that your experience with Serra Toyota of Saginaw was positive, especially regarding the loaner vehicle. I appreciate your insights, and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 03, 2026

Everything was amazing! Tommy and Matt were awesome. I would recommend everyone to them. Best dealership ever More

by adam.hackel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy and Matt
Report | Print
Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Adam! I’m so happy to hear you had an amazing experience with Tommy and Matt at Serra Toyota of Saginaw. Your recommendation means a lot to us, and I appreciate your kind words. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 02, 2026

Was greeted and processed the work order in a timely fashion and then was directed to the lounge to wait. The service lasted as long as I was told and everything was done to my satisfaction. More

by Egoodman0
Recommend Dealer
Yes
Employees Worked With
Tom Rackok
Report | Print
Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your detailed review! I'm thrilled to hear that your service experience at Serra Toyota of Saginaw met your expectations. It's great to know that we were able to assist you promptly and that you were satisfied with the work completed. Your feedback is appreciated, and we look forward to welcoming you back for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

1
2
3
...
9