Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
154 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
Contact Dealership

4320 Bay Rd

Saginaw, MI

48603

Directions

By Type

Showing 154 reviews

June 02, 2026

Got routine 10k maintenance. Service was easy to schedule and was completely within an hour More

by LER610
Recommend Dealer
Yes
Employees Worked With
Joe Leibinger
Report | Print
Jun 02, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive review! I'm glad to hear that your routine 10k maintenance at Serra Toyota of Saginaw was easy to schedule and completed promptly. We appreciate your feedback and look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 31, 2026

I bought a new 26 Tundra from Serra Toyota in Saginaw and worked with Alex on the purchase. This was the best car buying experience I have ever had. They were prompt with communication, had everything ready More

by Jmayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Levi
Report | Print
May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I'm happy to hear you had the best car buying experience with us at Serra Toyota of Saginaw. It's great to know that Alex provided prompt communication and made the process smooth and efficient for your new Toyota Tundra. Your recommendation means a lot to us, and we look forward to seeing you again soon. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

May 30, 2026

Got my car in when it was scheduled. Tom kept me posted on how long it was going to be and, as always, with a smile on his face. More

by lisaslattery711
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Lisa! I'm glad to hear that your experience at Serra Toyota of Saginaw was positive and that Tom provided you with excellent service. Keeping you informed and satisfied is our priority. We look forward to seeing you again for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 30, 2026

Fast, courteous, and good communication. Got me in for an oil change without an appointment. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raczok,Tom
Report | Print
May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Jeff! I’m delighted to hear that you had a fast and courteous experience at Serra Toyota of Saginaw. We pride ourselves on good communication and being able to accommodate our customers whenever possible. We look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 27, 2026

Just waiting for the call to take care of the recalls on my car; they did not have the parts to do it at that time More

by ING.MONTALVOMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don remember
Report | Print
May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Martin! I appreciate your understanding regarding the recall parts situation. Please know that at Serra Toyota of Saginaw, we are committed to providing timely service and will reach out to you as soon as the parts are available. If you have any further questions or need assistance, feel free to contact us. We look forward to taking care of your vehicle soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

Got me through oil change in less than 1 hour. All good. Pleasant to work with. More

by Mlbrem47
Recommend Dealer
Yes
Employees Worked With
Quick change oil dept
Report | Print
May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m happy to hear that your oil change was completed promptly and that you had a pleasant experience with us at Serra Toyota of Saginaw. I appreciate your feedback, and we hope to see you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

Prompt and efficient. Got in on time and issues resolved quickly Kudos to Mr. Tom More

by Skypilot
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive feedback! I’m glad to hear that your experience at Serra Toyota of Saginaw was prompt and efficient. It's great to know that Tom was able to assist you effectively. I appreciate your kind words, and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

I really love my Toyota and am happy there’s a dealership fairly close by. I had my AC fixed and it is now working great. Good timing since it’s 91 degrees here in Tawas today!! More

by janeglancy_mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug (in service).
Report | Print
May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Jane and Mike! I’m happy to hear that you love your Toyota and that the AC repair is keeping you comfortable in this warm weather. At Serra Toyota of Saginaw, we strive to provide excellent service, and I’m glad we could assist you. Looking forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

My vehicle told me that I was due for maintenance, at 35,000 miles. When I called to schedule an appointment, I was told that 35,000 miles is rotation only and that this can be done through the Quick Lub More

by davedecker1983
Recommend Dealer
Yes
Employees Worked With
I was instructed to use the Quick Lube lanes.
Report | Print
May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us, Dave. I appreciate your feedback regarding the maintenance schedule for your vehicle. At Serra Toyota of Saginaw, we strive to provide clear communication about our services, and I'm glad to hear you were informed about the Quick Lube option. If you have any further questions or need assistance in the future, please don't hesitate to reach out to me. We look forward to serving you again. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 24, 2026

Friendly, knowledgeable staff. I trust the care of my vehicle to them. My only complaint is that, like all dealerships, the pricing for parts, maintenance etc is much higher than i More

by DHOUSE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Report | Print
May 25, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I’m glad to hear that you find our staff at Serra Toyota of Saginaw friendly and knowledgeable. Our team appreciates your trust in us to care for your vehicle. I understand your concerns about pricing and strive to provide quality service alongside competitive pricing. If you have any further questions or would like to discuss this in more detail, please feel free to reach out. We look forward to serving you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

1
2
3
...
16