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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
107 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 107 reviews

April 18, 2026

Always come to the dealership never taking my car anywhere else I would not go place else. Tom is excellent and takes very good care of my automobile and me. More

by CJOSEPH6444
Recommend Dealer
Yes
Employees Worked With
Tom Ran can't spell the last name Always works with me
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Apr 18, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Joseph! I’m thrilled to hear that you consistently choose Serra Toyota of Saginaw and that Tom is providing you with excellent service. I appreciate your loyalty, and we look forward to taking care of you and your automobile in the future. Please come visit me again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 16, 2026

Called late in afternoon to check status of my NEW vehicle and got his VM. NO return call. My sales advisor had to intercede at 5:15 pm and come get me so I had vehicle back. Otherwise I would have be More

by Skypilot
Recommend Dealer
No
Employees Worked With
Joe in service
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Apr 16, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience. I understand the importance of timely communication and appreciate your feedback regarding the status of your new vehicle. I'm glad to hear that Alex was able to assist you and ensure you had your vehicle back in time for your important appointments. If you have any further concerns, please feel free to reach out to me at Serra Toyota of Saginaw. I value your input, and we strive to improve our services. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 16, 2026

Courteous, maintained as stated; staff coordinated pick up and drop off of vehicle while I worked More

by TBEYERLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
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Apr 16, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I'm thrilled to hear that we provided courteous service and coordinated the pickup and drop-off of your vehicle while you worked. At Serra Toyota of Saginaw, we strive to make every experience seamless and convenient for our customers. I appreciate your feedback, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 16, 2026

They were extremely prompt and returning phone calls after any questions I had and we're very helpful with anything else I needed that meant a lot to me More

by GWENLPESKA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lois lynch
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Apr 16, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Gwen! I'm thrilled to hear that you found us at Serra Toyota of Saginaw to be prompt and helpful in answering your questions. Your satisfaction means a lot to us, and I appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 16, 2026

Was very professional, as well as keeping us informed of repair status for our car. More

by DDCKSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA, Digital Air Strike
Report | Print
Apr 16, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review! I’m glad to hear that you found us to be professional and that we kept you informed about your car's repair status. I appreciate your feedback, and we look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 15, 2026

Excellent customer service. Quick and easy, and wonderful to talk with. Overall streamlined the process More

by hullalexis10
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I’m thrilled to hear that you had an excellent experience with me at Serra Toyota of Saginaw. We always strive to provide quick and friendly service, and it's great to know that we achieved that for you. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

They did a good job. They were prompt, professional and courteous. Got us in and out promptly. More

by RINGLEMICHELE
Recommend Dealer
Yes
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Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review, Michele! I’m glad to hear that you found our work at Serra Toyota of Saginaw prompt, professional, and courteous. Our team strives to provide efficient service and appreciate your feedback. We look forward to welcoming you back next time! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 14, 2026

I have a little squeak when I turn the steering wheel that I didn’t have before. More

by 4AGOLFNUT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Apr 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us. I understand that a squeak when turning the steering wheel can be concerning. I encourage you to contact me directly at Serra Toyota of Saginaw so I can help address this issue. Your feedback is valuable to me, and we aim to maintain the highest standards for our customers. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 11, 2026

Wonderful No thanks This is the 5th. car we bought from Draper/Serra. Is that saying enough? More

by bwkrause
Recommend Dealer
Yes
Employees Worked With
Adam, Toyota
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Apr 12, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I appreciate your loyalty and trust in Serra Toyota of Saginaw. It's great to hear that you have had such a positive experience with us across multiple vehicle purchases. We look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 11, 2026

My 4Runner was in an accident and Lois did a great job walking me through what I needed done on my 4Runner, she was very professional and informative. More

by Jeff42nd
Recommend Dealer
Yes
Employees Worked With
Lois
Report | Print
Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Jeff! I’m glad to hear that Lois was able to assist you with your Toyota 4Runner and provide you with the professional and informative support you needed. We appreciate your feedback and hope to see you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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