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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
107 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 107 reviews

April 10, 2026

Very good service. I was there for a long time trying to figure out loan information and the staff was extremely patient with me. Tessa and Tyler were willing to commun More

by itshaha.x
Recommend Dealer
Yes
Employees Worked With
Tyler and Herb
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m happy to hear you had a positive experience at Serra Toyota of Saginaw. It’s great to know that Tessa and Tyler were able to assist you and your family with the loan information patiently. We appreciate your feedback and look forward to seeing you again! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 10, 2026

Awesome service It was professional & quick service Very, pleasant, kind, professional, courtesy Friendly service More

by GAUNAANGEL
Recommend Dealer
Yes
Employees Worked With
Had oil change
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Angel! I appreciate your kind words about the professional and quick service you received at Serra Toyota of Saginaw. It's great to hear that we made your experience pleasant and friendly. We look forward to welcoming you back for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 10, 2026

Adam was very up to date on all the toyotas. Once purchased, he was able to tell us what every bell and whistle was on our Grand Highlander More

by Bendercat36
Recommend Dealer
Yes
Employees Worked With
Adam Hackel
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Apr 11, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that Adam provided you with excellent service and detailed information about your Toyota Grand Highlander. At Serra Toyota of Saginaw, we strive to ensure you feel informed and confident in your new vehicle. I appreciate your feedback and we look forward to seeing you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 09, 2026

Kept their promises and ensure that I left completely satisfied Excellent, friendly, competent, trustworthy Worthwhile More

by EPBLACKHURST
Recommend Dealer
Yes
Report | Print
Apr 10, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you felt satisfied with your experience at Serra Toyota of Saginaw. Our team works hard to keep our promises and provide excellent service, and it's great to know that you found us friendly and trustworthy. We appreciate your support and hope to see you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 09, 2026

Vehicle was taken in promptly and I was able to see the status of the service at every stage of the process. More

by LADYGLEN
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 09, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review! I’m thrilled to hear that you appreciated the prompt service and the transparency of the process at Serra Toyota of Saginaw. We strive to keep you informed every step of the way. We look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 08, 2026

They showed genuine concern for my needs The sales manager Branden is also is willing to resolve a problem with my older Prius with Toyota. More

by rdaly5420
Recommend Dealer
Yes
Employees Worked With
Seth
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Apr 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! It's great to hear you felt genuine concern for your needs during your experience at Serra Toyota of Saginaw. I am glad to know that our team was able to assist you with your Toyota Prius as well. We appreciate your feedback and look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 08, 2026

Great! !! It was timely, courteous, and professional service. Also, everyone had a positive attitude and was pleasant. More

by GERONJOHNSON
Recommend Dealer
Yes
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Apr 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Geron! I am glad to hear you experienced timely, courteous, and professional service. We take great pride in maintaining a positive attitude, and it's great to know that it made a difference for you. We look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 07, 2026

Very friendly and helpful. Did a great job fixing the dents and broken taillight. Outstanding and quick More

by KEVIN.RUSSELL2013
Recommend Dealer
Yes
Employees Worked With
Lois
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Apr 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Kevin! I’m glad to hear you found us friendly and helpful. It’s great to know you were satisfied with the repairs on your dents and broken taillight. We appreciate your feedback and look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 07, 2026

There work was fine. They just didn't seem happy to be there. It says it all More

by swsarrow11
Recommend Dealer
Yes
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Apr 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback. I’m glad the work on your vehicle was done well. I also understand how important it is for every visit to feel smooth and welcoming. At Serra Toyota of Saginaw, we aim to ensure each customer feels valued, and your feedback will be shared with our team to continue improving the overall experience. I encourage you to contact me directly if you’d like to discuss your visit further. We are committed to making every customer feel supported and cared for. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 07, 2026

Generally good. Rescheduled due to mechanic illness. Job took longer than expected. Doug kept me informed which was greatly appreciated. More

by BILL.HARRIS4244
Recommend Dealer
Yes
Employees Worked With
Doug was great.
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Apr 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Bill! I’m glad to hear that you had a generally good experience at Serra Toyota of Saginaw. I appreciate your understanding regarding the delay and am pleased to know that Doug kept you informed throughout the process. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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