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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
178 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 178 reviews

June 13, 2026

Sam was knowledgeable. Car was as expected. Pricing was transparent. No Just 4 more words? More

by thisisbobmcbryde
Recommend Dealer
Yes
Employees Worked With
Sam
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Jun 14, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback, Bob! I’m thrilled to hear that you found our pricing transparent and that Sam provided you with knowledgeable service. I appreciate your support and look forward to assisting you again at Serra Toyota of Saginaw! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 13, 2026

Absolutely the best personal service! Hats off for the quick turnaround. My car looks amazing More

by BARSENAULT57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Arsenault ⭐️⭐️⭐️⭐️⭐️
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Jun 14, 2026 -

Serra Toyota of Saginaw responded

Thank you for the fantastic review! I'm thrilled to hear that you received the best personal service and appreciated the quick turnaround. It's great to know your car looks amazing after your visit to Serra Toyota of Saginaw. We look forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 13, 2026

Have never had better service at another dealership and I have owned cars more than 60 years. More

by KWKSENSE
Recommend Dealer
Yes
Employees Worked With
Doug Haas
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Jun 14, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you had such a positive experience at Serra Toyota of Saginaw. Your feedback means a lot to us, especially coming from someone with your extensive car ownership history. We look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 13, 2026

I love our Toyota vehicles. I love a dealership that stands by their products & customers. A little goes a long way. We like your customer service, communication, professiona More

by MARIA PAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Kevin
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Jun 13, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback, Maria! I’m thrilled to hear that you love your Toyota vehicles and appreciate the customer service, professionalism, and affordability at Serra Toyota of Saginaw. We’d love the opportunity to make your next visit a 5-star experience. If there’s anything we can do to improve your experience or address any concerns, please don’t hesitate to reach out to us directly. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 08, 2026

They are easy to schedule with and clean work everytime they work on my vehicle. More

by KYLE_I_TOMLINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone is great to work with in service department
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Jun 09, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Kyle! I’m glad to hear that you find it easy to schedule with us and appreciate the clean work we provide at Serra Toyota of Saginaw. We look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 08, 2026

I needed some transpertation. My friend Jorden recamended Tylor, so i hopped on the bus and went to Serra Toyota looked at a Kia Optima and this Toyota Highlander. Then decided yo More

by gcmgoodrich
Recommend Dealer
Yes
Employees Worked With
Tylor
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Jun 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your amazing feedback! I’m pleased to hear that you found your new Toyota Highlander with the help of Tylor at Serra Toyota of Saginaw. It’s great to know that he was able to assist you every step of the way. I appreciate your trust in us, and we hope you enjoy your new vehicle. Come see me again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 06, 2026

Everything went well. Repairs were made in a timely manner. They kept me informed of work being done More

by brajburns
Recommend Dealer
Yes
Employees Worked With
Cory
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Jun 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind review! I’m glad to hear that everything went well with your repairs at Serra Toyota of Saginaw and that we kept you informed throughout the process. Your satisfaction is our priority, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 06, 2026

Excellent Service was excellent on time was informed fully during process would recommend to friends More

by ROBERT8294
Recommend Dealer
Yes
Employees Worked With
Doug
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Jun 06, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Robert! I’m thrilled to hear that you received excellent service at Serra Toyota of Saginaw and that you felt fully informed throughout the process. Your recommendation means a lot to us! We look forward to welcoming you and your friends in the future. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 05, 2026

Disappointing Service should have suggested providing a loaner after having the car for a couple of days and not having made any progress. It wasn't until I suggested it - 5 WEEKS! after having it - that r More

by lpbelleau
Recommend Dealer
No
Employees Worked With
Joe. Joe was good - he called daily to update me but he should have suggested providing a loaner after having the car for a couple of days and not having made any progress. It wasn't until I suggested it - 5 WEEKS! after having it - that real movement on
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Jun 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience. I understand your concerns regarding the time your vehicle was in service and the transportation support during the repair process. At Serra Toyota of Saginaw, our goal is to maintain clear communication and ensure customers are offered appropriate mobility options when a vehicle remains in service for an extended period. If you’d like to go over your experience in greater detail, feel free to get in touch with me directly. We are committed to enhancing service coordination and overall customer support. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 05, 2026

I had a severe accident and Cory took care of me and continues to answer and advise me to move forward. Excellent representative to your company More

by PAYNE2
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jun 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I truly appreciate your kind words about Cory and the support he provided during a challenging time. At Serra Toyota of Saginaw, we strive to offer exceptional service, and it's great to hear that Cory made a positive impact on your experience. If you need further assistance or have any questions, please don't hesitate to reach out. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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