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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
178 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 178 reviews

June 04, 2026

It was a long wait because my car is so old but they got the necessary parts and Joe did a great job keeping me advised as to the status More

by TLW_SJ
Recommend Dealer
Yes
Employees Worked With
Joe L
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Jun 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I’m glad to hear that Joe kept you informed during the process of getting your car the necessary parts. At Serra Toyota of Saginaw, we strive to provide excellent service, regardless of the age of your vehicle. I appreciate your patience and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 04, 2026

Service is always quick and Doug comes across as very knowledgeable and caring. Communication is always fast and clear as well More

by CRBISHOP111
Recommend Dealer
Yes
Employees Worked With
Doug
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Jun 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive quick service and that Doug has provided you with knowledgeable and caring assistance. Clear communication is a priority for us, and I appreciate you recognizing our efforts. We look forward to seeing you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 04, 2026

The issue with my 2026 Tundra was handled in a professional, courteous, and respectful manner. The issue was resolved. More

by taxbreak69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Liebinger
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Jun 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive review! I’m glad to hear that your experience with your 2026 Toyota Tundra was handled professionally and that the issue was resolved to your satisfaction. At Serra Toyota of Saginaw, we strive to provide the best service possible. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

June 03, 2026

Sam was very helpful in determining my qualifications for the purchase and setting everything up for delivery. Seth was great at going through the paperwork. Eric was EXCELLENT at providing a supportive and More

by rachlew05
Recommend Dealer
Yes
Employees Worked With
Sam, Seth, and Erica
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Jun 04, 2026 -

Serra Toyota of Saginaw responded

Appreciate you taking time to let us know how everything went! I’m delighted to hear that Sam, Seth, and Eric provided you with such a great experience at Serra Toyota of Saginaw. I appreciate your recommendation, and we look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

June 02, 2026

Got routine 10k maintenance. Service was easy to schedule and was completely within an hour More

by LER610
Recommend Dealer
Yes
Employees Worked With
Joe Leibinger
Report | Print
Jun 02, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive review! I'm glad to hear that your routine 10k maintenance at Serra Toyota of Saginaw was easy to schedule and completed promptly. We appreciate your feedback and look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 31, 2026

I bought a new 26 Tundra from Serra Toyota in Saginaw and worked with Alex on the purchase. This was the best car buying experience I have ever had. They were prompt with communication, had everything ready More

by Jmayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Levi
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May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I'm happy to hear you had the best car buying experience with us at Serra Toyota of Saginaw. It's great to know that Alex provided prompt communication and made the process smooth and efficient for your new Toyota Tundra. Your recommendation means a lot to us, and we look forward to seeing you again soon. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

May 30, 2026

Got my car in when it was scheduled. Tom kept me posted on how long it was going to be and, as always, with a smile on his face. More

by lisaslattery711
Recommend Dealer
Yes
Employees Worked With
Tom
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May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Lisa! I'm glad to hear that your experience at Serra Toyota of Saginaw was positive and that Tom provided you with excellent service. Keeping you informed and satisfied is our priority. We look forward to seeing you again for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 30, 2026

Fast, courteous, and good communication. Got me in for an oil change without an appointment. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raczok,Tom
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May 31, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Jeff! I’m delighted to hear that you had a fast and courteous experience at Serra Toyota of Saginaw. We pride ourselves on good communication and being able to accommodate our customers whenever possible. We look forward to seeing you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 27, 2026

Just waiting for the call to take care of the recalls on my car; they did not have the parts to do it at that time More

by ING.MONTALVOMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don remember
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Martin! I appreciate your understanding regarding the recall parts situation. Please know that at Serra Toyota of Saginaw, we are committed to providing timely service and will reach out to you as soon as the parts are available. If you have any further questions or need assistance, feel free to contact us. We look forward to taking care of your vehicle soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

Got me through oil change in less than 1 hour. All good. Pleasant to work with. More

by Mlbrem47
Recommend Dealer
Yes
Employees Worked With
Quick change oil dept
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m happy to hear that your oil change was completed promptly and that you had a pleasant experience with us at Serra Toyota of Saginaw. I appreciate your feedback, and we hope to see you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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