Serra Toyota of Saginaw

This is an excerpt from a recent e-mail sent to Toyota corporate: “ I have owned my 2005 Toyota Highlander since 2010. It was imported directly from Japan and leased in Florida before I bought the vehi corporate: “ I have owned my 2005 Toyota Highlander since 2010. It was imported directly from Japan and leased in Florida before I bought the vehicle in Bay City, Michigan in 2010. It has served me very well for many years and continues to feel safe and comfortable and roadworthy thanks to the excellent care it has received from Serra Saginaw Automative Toyota dealer personnel in Saginaw, Michigan. My vehicle is now 21 years old and as we know most vehicles do not last forever. I have been looking at your offerings and feel dismayed that what I value about my current Highlander cannot be duplicated on current offerings. I am VERY concerned about the technical complexity of current vehicles and the risks associated with reliance on touchscreen technology. I do not even like to be a passenger in a vehicle with a touchscreen because the drivers are so often inadvertently distracted and must take their eyes off the road to look at the screen for basic needs which my vehicle already meets with just a few knobs. When considering a new vehicle to purchase I look for analog features and simpler easy to access interfaces. I am concerned about safety, usability and driving enjoyment; I love my built in CD player and also my cassette tape player both of which I still use regularly!!! And I continue to feel safe with the V-6 Engine which provides sufficient power to move the vehicle quickly if needed.” The recent work on the AC system was completed as well as could possibly be since there seems to be a slow Freon leak which must be watched and serviced as needed. I want to try to keep this vehicle on the road as long as possible because it meets my needs without the inherent dangers of a digital touchscreen. Toyota service has done a heroic job of keeping my old 2005 vehicle functioning. More

Excellent service as always. I had a line service. I came in for a tire rotation as part of my Toyota care and they went above and beyond to check the status of my vehicle. I had a line service. I came in for a tire rotation as part of my Toyota care and they went above and beyond to check the status of my vehicle. More

Friendly, fast and they explained everything that was being done. They also fixed a chip in my front window while doing my service. being done. They also fixed a chip in my front window while doing my service. More

I always enjoy the helps kindness. ... All the people there make me feel special, probably because I chose a four runner. But I really appreciate that because my forerunner has already ... All the people there make me feel special, probably because I chose a four runner. But I really appreciate that because my forerunner has already saved my life two times. I'm very attached to my Toyota forerunner. More

He was super responsive, kept me updated, and did a great job overall. Was a big help with the loaner car. job overall. Was a big help with the loaner car. More

Our sales experience went well. Of course, I'd like to pay less but that's always the case. They spent extra time answering all my questions and did everything promised on time. Of course, I'd like to pay less but that's always the case. They spent extra time answering all my questions and did everything promised on time. Our new car looks and drives great. We are very happy with the whole experience. More

Very friendly and kept me informed on the status of vehicle Professional and worked with my insurance to get damage paid for vehicle Professional and worked with my insurance to get damage paid for More

From the beginning to the end of my car buying process, my salesman -Adam, was awesome. He made the process extremely easy, listened to my asks, and was very prompt with communication. my salesman -Adam, was awesome. He made the process extremely easy, listened to my asks, and was very prompt with communication. More

Excellent service. Appreciated Sam making the process easy and arranging to have the vehicle delivered to my home. Appreciated Sam making the process easy and arranging to have the vehicle delivered to my home. More

Genuine concern for customer needs and working for the best trade-in. Great listeners but never pushy. best trade-in. Great listeners but never pushy. More