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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
107 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 107 reviews

April 04, 2026

Great service and punctuality. Honest and straightforward. Gave me the best trade in value and didn't hassle me More

by matthewwood745
Recommend Dealer
Yes
Employees Worked With
Seth
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Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Matthew! I’m thrilled to hear that you experienced great service and found us to be honest and straightforward at Serra Toyota of Saginaw. We strive to provide the best value and a hassle-free experience for all our customers. Looking forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 03, 2026

Great, knowlegable, very helpful. Got us what we wanted when it was hard to get a car. Kept in touch. Respectful. More

by cmbass0
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback! It's great to hear that you had a positive experience at Serra Toyota of Saginaw and that we're able to assist you in finding the car you wanted. I appreciate your kind words, and we look forward to serving you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 03, 2026

For the most part very good, especially once they realized I needed a loaner vehicle comparable to the tundra More

by DAVIDHL
Recommend Dealer
Yes
Employees Worked With
Joe in service, his last name im not sure of the spelling
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Apr 04, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, David! I'm glad to hear that your experience with Serra Toyota of Saginaw was positive, especially regarding the loaner vehicle. I appreciate your insights, and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 03, 2026

Everything was amazing! Tommy and Matt were awesome. I would recommend everyone to them. Best dealership ever More

by adam.hackel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy and Matt, Digital Air Strike
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Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Adam! I’m so happy to hear you had an amazing experience with Tommy and Matt at Serra Toyota of Saginaw. Your recommendation means a lot to us, and I appreciate your kind words. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 02, 2026

Was greeted and processed the work order in a timely fashion and then was directed to the lounge to wait. The service lasted as long as I was told and everything was done to my satisfaction. More

by Egoodman0
Recommend Dealer
Yes
Employees Worked With
Tom Rackok
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Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your detailed review! I'm thrilled to hear that your service experience at Serra Toyota of Saginaw met your expectations. It's great to know that we were able to assist you promptly and that you were satisfied with the work completed. Your feedback is appreciated, and we look forward to welcoming you back for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 02, 2026

Professional and taken care of Professional and taken care of. I was given updates on the progress of my service. More

by katrinnanp
Recommend Dealer
Yes
Employees Worked With
Doug H
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Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind review, Katrinna! I’m thrilled to hear that you felt professional care during your service at Serra Toyota of Saginaw and that we kept you informed throughout the process. Your feedback is appreciated, and we look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

April 02, 2026

They go above and beyond for customers. Never want to go anywhere else They just know how to treat people right More

by MESPINOZA727
Recommend Dealer
Yes
Employees Worked With
Doug and Tom
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Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I truly appreciate your support and am thrilled to hear that we have gone above and beyond for you. We look forward to serving you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 02, 2026

They all seem to get along pretty good together work together good and are pretty hard workers. More

by LEN_JZ
Recommend Dealer
Yes
Employees Worked With
Quick oil change
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Apr 03, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive feedback, Len! I appreciate you recognizing our work and dedication. We strive to create a collaborative environment to serve you better. Looking forward to seeing you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

April 01, 2026

I took my car in for repairs and they took four weeks to fix it! I'm not sure my car is working better than when I took it in. I would not recommend your service dept to anyone! More

by yolanda1mi
Recommend Dealer
No
Employees Worked With
The service department
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Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us, Yolanda. I understand your frustration regarding the time it took to complete your repairs and your concerns about the performance of your vehicle. At Serra Toyota of Saginaw, we strive to provide high-quality service, and your feedback is invaluable in helping us improve. I encourage you to reach out to me directly so I can discuss your concerns further. Your satisfaction is important to me, and I appreciate your feedback. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Oil change and tire rotation, done in a timely manner, everyone professional. We had our oil changed and tires rotated. Service was done in a timely and professional manner, as usual. More

by PENNYCASSIDAY
Recommend Dealer
Yes
Report | Print
Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words, Penny! I truly appreciate your feedback and am glad to hear that your oil change and tire rotation were completed in a timely and professional manner at Serra Toyota of Saginaw. We look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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