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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
180 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 180 reviews

May 27, 2026

Just waiting for the call to take care of the recalls on my car; they did not have the parts to do it at that time More

by ING.MONTALVOMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don remember
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Martin! I appreciate your understanding regarding the recall parts situation. Please know that at Serra Toyota of Saginaw, we are committed to providing timely service and will reach out to you as soon as the parts are available. If you have any further questions or need assistance, feel free to contact us. We look forward to taking care of your vehicle soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

Got me through oil change in less than 1 hour. All good. Pleasant to work with. More

by Mlbrem47
Recommend Dealer
Yes
Employees Worked With
Quick change oil dept
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m happy to hear that your oil change was completed promptly and that you had a pleasant experience with us at Serra Toyota of Saginaw. I appreciate your feedback, and we hope to see you again for your next service! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

Prompt and efficient. Got in on time and issues resolved quickly Kudos to Mr. Tom More

by Skypilot
Recommend Dealer
Yes
Employees Worked With
Tom
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your positive feedback! I’m glad to hear that your experience at Serra Toyota of Saginaw was prompt and efficient. It's great to know that Tom was able to assist you effectively. I appreciate your kind words, and we hope to see you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

I really love my Toyota and am happy there’s a dealership fairly close by. I had my AC fixed and it is now working great. Good timing since it’s 91 degrees here in Tawas today!! More

by janeglancy_mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug (in service).
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Jane and Mike! I’m happy to hear that you love your Toyota and that the AC repair is keeping you comfortable in this warm weather. At Serra Toyota of Saginaw, we strive to provide excellent service, and I’m glad we could assist you. Looking forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 26, 2026

My vehicle told me that I was due for maintenance, at 35,000 miles. When I called to schedule an appointment, I was told that 35,000 miles is rotation only and that this can be done through the Quick Lub More

by davedecker1983
Recommend Dealer
Yes
Employees Worked With
I was instructed to use the Quick Lube lanes.
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May 27, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us, Dave. I appreciate your feedback regarding the maintenance schedule for your vehicle. At Serra Toyota of Saginaw, we strive to provide clear communication about our services, and I'm glad to hear you were informed about the Quick Lube option. If you have any further questions or need assistance in the future, please don't hesitate to reach out to me. We look forward to serving you again. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 24, 2026

Friendly, knowledgeable staff. I trust the care of my vehicle to them. My only complaint is that, like all dealerships, the pricing for parts, maintenance etc is much higher than i More

by DHOUSE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
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May 25, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I’m glad to hear that you find our staff at Serra Toyota of Saginaw friendly and knowledgeable. Our team appreciates your trust in us to care for your vehicle. I understand your concerns about pricing and strive to provide quality service alongside competitive pricing. If you have any further questions or would like to discuss this in more detail, please feel free to reach out. We look forward to serving you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 23, 2026

Great service also patient and friendly with customers Keep up the great work and keep smiling always More

by Tmcgee47
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 24, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback! I truly appreciate your kind words about the service you received at Serra Toyota of Saginaw. We are dedicated to providing friendly and patient service, and I’m glad to hear that it made a positive impression on you. Our team looks forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 22, 2026

So nice and thorough. I felt like they really cared about me and keeping my vehicle safe. More

by Yoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
May 23, 2026 -

Serra Toyota of Saginaw responded

Thank you, Yoli! I truly appreciate your kind words and am glad to hear that you felt cared for during your visit. Keeping your vehicle safe is our top priority, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 22, 2026

A five star plus experience. Tom was friendly and knowledgeable. He explained everything with a smile. I felt very comfortable and in good hands. Everything was done in an extrem More

by ELIZABANNJ
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 22, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Eliza! I’m thrilled to hear that you had an amazing experience with Tom at Serra Toyota of Saginaw. It’s great to know that you felt comfortable and well taken care of. I appreciate your kind words, and we hope to see you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

May 21, 2026

Very happy with service department. Informative, detailed helpful, great communication and friendly. Will continue to go for major things. More

by GAGRODSINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Raczok
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May 22, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you had such a positive experience with our service department at Serra Toyota of Saginaw. We strive to provide informative and friendly service, and it's great to know that you found our communication helpful. We look forward to continuing to assist you with your vehicle needs in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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