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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
107 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 107 reviews

March 31, 2026

I've always been treated well. It does not matter which department I work with I've always been impressed More

by rose.m.langdon
Recommend Dealer
Yes
Employees Worked With
Idk- was in the oil change bay
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Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback, Rose! I’m thrilled to hear that you’ve consistently had positive experiences with all departments at Serra Toyota of Saginaw. I truly appreciate your support, and we look forward to assisting you again in the future! Tate Keelin Fixed Operations Director tate.keelin@serrasaginaw.com 989-393-9353

March 31, 2026

I have great confidence in this service center. I drive over 30 miles one way to have my car serviced there. More

by TERESE219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
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Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Terese! I’m thrilled to hear about your confidence in Serra Toyota of Saginaw's service center. It's great that you chose to drive over 30 miles to have your car serviced with us. I truly appreciate your support, and we look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Great dealership that is easy to work with and always has the vehicles that we are wanting to look at More

by JUSTPATRIDGE
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I'm thrilled to hear that you find Serra Toyota of Saginaw to be easy to work with and that we have the vehicles you're looking for. I appreciate your support, and we look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

March 31, 2026

Good service completed quickly. Service couldn’t come up with a solution for the speedometer being 1 mph lower than cruise control set point, only sometimes. More

by JLAMO1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I’m glad to hear that you experienced good service at Serra Toyota of Saginaw and that your service was completed quickly. I appreciate your understanding regarding the speedometer issue. If you have further questions or would like to discuss this in more detail, please feel free to reach out to me. We're here to help! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 31, 2026

Easy to deal fast paperwork not pushy like other dealers quick and knowledgeable about the vehicle More

by favelabobbijo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you found the paperwork process easy, and we were knowledgeable about the vehicle. At Serra Toyota of Saginaw, we strive to create a positive and pressure-free experience for all our customers. I appreciate your feedback, and we look forward to assisting you again in the future! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

March 31, 2026

The guys at the oil change bay are always helpful and provide common courtesy. They offer services needed. I’m very happy with that service. More

by CO.CO.MARIE1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Apr 01, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Marie! I’m thrilled to hear that you had a positive experience at our oil change bay and that we provided the helpful service you deserve. Your satisfaction is important to us at Serra Toyota of Saginaw. We look forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 30, 2026

Very personable & bent over backwards to help me out They were very considerate & addressed all my issues More

by tmillerw85
Recommend Dealer
Yes
Employees Worked With
Brandon, levi & Adam
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Mar 30, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that we were personable and went above and beyond to assist you. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. We look forward to seeing you again! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

March 30, 2026

I had my 2025 4Runner in front of me service repair. The staff was courteous. My repair was completed quickly and the vehicle was returned to me clean inside and out, including detailing the ineterior. More

by lentzdole
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Mar 30, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that your experience with Serra Toyota of Saginaw was great and that we provided courteous service for your 2025 Toyota 4Runner. It's fantastic to know that your repair was completed quickly and that we could also take care of your scheduled maintenance. We appreciate your kind words and look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

March 28, 2026

I had a general idea of what I was looking for. Seth gave me things to think about to help me make an informed final decision. More

by paul.ashc79
Recommend Dealer
Yes
Employees Worked With
Seth
Report | Print
Mar 28, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Paul! I’m happy to hear that Seth was able to assist you in making an informed decision at Serra Toyota of Saginaw. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

March 21, 2026

Fun to buy a vehicle again! Staff were excellent and price very reasonable. We’ll be back for our next one! More

by nglysson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, AJ, Levi, Lisa & her son Fred
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Mar 21, 2026 -

Serra Toyota of Saginaw responded

Thank you for your business! I’m thrilled to hear that you had a fun experience buying a vehicle at Serra Toyota of Saginaw. We strive to provide excellent service, and I’m glad you found our prices reasonable. We look forward to assisting you again for your next purchase! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

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