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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
180 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 180 reviews

May 21, 2026

They were very friendly and helpful when I told them I wanted to keep a quart of oil on hand. They said it wasn't necessary but they could order it if I wanted, they just had it in drums. More

by WINNEY_37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Showerman is the only name I have.
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May 22, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I'm glad to hear that you found our service team to be friendly and helpful. It's great to know we could assist you with your oil needs. If you have any more questions or need further assistance, feel free to reach out. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 21, 2026

all aspects met my expectations; car was clean and all service complete in a timely manner; More

by TKLYONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unk
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May 21, 2026 -

Serra Toyota of Saginaw responded

Thanks for letting us know how everything went! I’m glad to hear that all aspects of your experience with Serra Toyota of Saginaw met your expectations and that your car was clean and serviced promptly. I appreciate your feedback, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 20, 2026

Very accommodating, work was done in half the time they estimated and felt like they were honest and genuine More

by FULLER4554
Recommend Dealer
Yes
Employees Worked With
Cory
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May 21, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that you found our service at Serra Toyota of Saginaw accommodating and that your vehicle service was completed ahead of schedule. We strive to provide honest and genuine service, and it's great to know we met your expectations. I appreciate your feedback, and we look forward to assisting you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 20, 2026

Excellent They were kind explained everything told me what I needed. Positive outcome drove 90 miles for oil change well worth it. More

by SHELLCUMMINS
Recommend Dealer
Yes
Employees Worked With
Oil service
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May 21, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m glad to hear that you had a positive experience at Serra Toyota of Saginaw, and I appreciate you making the 90-mile journey for your oil change. It’s great to know we were able to assist you effectively. We look forward to seeing you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 20, 2026

Serra of Saginaw has been my service center for years, I have nothing bad to say about them. More

by OURLADYJEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Doug, Tom, mechanics that do the work.
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May 20, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful feedback! I truly appreciate your loyalty to Serra Toyota of Saginaw over the years. It’s great to hear that you’ve had positive experiences with our service center. Looking forward to continuing to serve you in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 20, 2026

Very satisfied either way your service last Friday. I left knowing Doug would let me know when next service would be required. More

by maylohreygeorgie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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May 20, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, May! I'm thrilled to hear that you had a satisfying experience at Serra Toyota of Saginaw. It's great to know that Doug took good care of you and will keep you informed about your next service. Looking forward to seeing you again soon! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 18, 2026

Excellent service and fast thank you i'll come again and tell a friend if I need it again. More

by ESOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and tom
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May 19, 2026 -

Serra Toyota of Saginaw responded

Thank you so much for your kind words! I'm thrilled to hear that you had an excellent experience at Serra Toyota of Saginaw. I appreciate your support, and we look forward to seeing you again! Don't hesitate to share your experience with friends. Safe travels! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 18, 2026

Doug and mechanic went above and beyond to get my car road worthy for a trip to hospital next day! More

by FMAUNIQUE
Recommend Dealer
Yes
Employees Worked With
Doug.
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May 18, 2026 -

Serra Toyota of Saginaw responded

Thank you for your fantastic review! I'm thrilled to hear that we were able to go above and beyond to ensure your car was ready for your important trip. Your satisfaction is our priority, and I appreciate you taking the time to share your experience. We look forward to seeing you again! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 16, 2026

Everything was taken care of in a professional and timely manner. We are completely satisfied with our service on our RAV4 More

by DNPOSTLER
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
May 17, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review! I’m thrilled to hear that everything was handled professionally and timely, and that you are completely satisfied with the service on your Toyota RAV4. I appreciate your feedback, and we look forward to seeing you again at Serra Toyota of Saginaw for any future needs! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 15, 2026

Easy to access the service dept. Waiting area is comfortable. They should provide bottled water while you wait. More

by HOPIETHOMAS
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 16, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Hopie! I'm glad to hear you found our service department easy to access and our waiting area comfortable. I truly appreciate your suggestion about providing bottled water, and we will consider it for the future. We hope to see you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

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