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Serra Toyota of Saginaw

Saginaw, MI

Overview
Reviews
Vehicles
4.7
180 Reviews
At Serra Toyota of Saginaw, you'll find the same excellent service and familiar faces every time you walk into our local Toyota dealership. We've been a proud member of the Serra Group since 2017, and have continued to provide Bay City drivers with the friendly service, attention to detail, and superb selection of vehicles they deserve. As we always say at Serra Toyota of Saginaw, "It's Simple at Serra!"
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4320 Bay Rd

Saginaw, MI

48603

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Showing 180 reviews

May 15, 2026

Supported by all as no ac on a trip south with a BRAND NEW vehicle. Marshall TX service dept fixed faulty o rings midst our 22 day trip! Kudos to them!! Should never had needed service if checked correctl More

by Bendercat36
Recommend Dealer
Yes
Employees Worked With
Service dept Mgr, service dept Joe, Adam sales
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May 15, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the issue you encountered with your new vehicle's AC during your trip. It's great to hear that you were assisted promptly while you were in Marshall, TX. We strive to maintain high standards in our inspections, and your insights help us improve. Please feel free to reach out to me at Serra Toyota of Saginaw if you have any further concerns or need assistance in the future. Safe travels. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 13, 2026

Friendly woman scheduled my appointment (Carrie? ) They got me right in the next morning. (Joe?) explained the process and got me a shuttle. Very short wait and friendly driver. Received text updates More

by ABBELLASLY
Recommend Dealer
Yes
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May 13, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I’m happy to know you had a positive experience at Serra Toyota of Saginaw. It's great that Carrie and Joe were able to assist you efficiently and that you appreciated the shuttle service and updates. We look forward to seeing you again for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 13, 2026

Didn’t like the way handling the things and discussed with me. I am paying huge money to buy the vehicle . It’s big things as individual and give some respect More

by Drwsjyh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AJ Simon
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May 13, 2026 -

Serra Toyota of Saginaw responded

Thank you for sharing your feedback. I appreciate your concerns regarding the handling of your experience at Serra Toyota of Saginaw. We strive to treat all our customers with the utmost respect, and it's important to me that you feel valued. I encourage you to reach out to me directly to discuss your experience further, as I am committed to improving your experience. Thank you for bringing this to our attention. Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

May 11, 2026

Had an intermittent rattle, I recorded the sound. Doug figured it out. The huddle service was late both in bringing me to work and picking me up. But both drivers were friendly. More

by KWIZNER417
Recommend Dealer
Yes
Employees Worked With
Doug Haas
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May 12, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback! I'm glad to hear that Doug was able to figure out the rattle for you. Our team appreciates your understanding regarding the service timing, and I am happy to know our drivers were friendly. Your experience helps us improve, and we hope to see you again at Serra Toyota of Saginaw! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 10, 2026

Dealer does a great job with both sales and service. Their Quick Lube is a good way to get fast oil changes and tire rotations More

by SteveUsps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Leininger
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May 10, 2026 -

Serra Toyota of Saginaw responded

Thank you for your wonderful review, Steve! I'm delighted to hear that you had a great experience with both our sales and service teams at Serra Toyota of Saginaw. It's fantastic that you found our Quick Lube service convenient for your oil changes and tire rotations. I appreciate your feedback, and we look forward to serving you again in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 07, 2026

Staff seem easy to talk to and they listen. We will keep coming back. Thanks. More

by CSONKE
Recommend Dealer
Yes
Employees Worked With
Joe
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May 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your kind words! I'm thrilled to hear you found our staff at Serra Toyota of Saginaw easy to talk to and attentive to your needs. We appreciate your continued support and look forward to welcoming you back for your next visit! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 07, 2026

Very good experience with Doug. He was very helpful. I will recommend everyone I know to go and visit the Toyota side where he was extremely helpful and nice to work with. More

by SIMPSON1444
Recommend Dealer
Yes
Employees Worked With
Doug
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May 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review! I'm happy to hear about your positive experience with Doug at Serra Toyota of Saginaw. We appreciate your recommendation and look forward to welcoming you and your friends in the future! Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 07, 2026

The service i recieved was excellent. The communication was also excellent while my car was being serviced. More

by JENBUSH47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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May 08, 2026 -

Serra Toyota of Saginaw responded

Thank you for your review, Jen! I'm happy to hear you received excellent service and communication during your visit to Serra Toyota of Saginaw. We appreciate your kind words and look forward to assisting you again soon. Shannon McPhee Toyota Service Manager shannon.mcphee@serrasaginaw.com 989-393-9322

May 06, 2026

First time buying a new car, the experience was exceptional. Love my new Toyota, the dealer AJ was wonderful and I'm looking forward to continue using Serra Toyota of Saginaw. More

by tediamiam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aj Simmons
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May 07, 2026 -

Serra Toyota of Saginaw responded

Thank you for your amazing review! I am thrilled to hear that your first experience buying a new car was exceptional and that you love your new Toyota. AJ is indeed a valuable member of our team, and I am glad he provided you with great service. We look forward to assisting you again at Serra Toyota of Saginaw in the future! Enjoy your new ride! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

May 04, 2026

Always the best in customer service. Friendly and caring Forget it To push it, I am finished More

by TOMGARIKES
Recommend Dealer
Yes
Employees Worked With
Joe in Service
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May 05, 2026 -

Serra Toyota of Saginaw responded

Thank you for your feedback, Tom! I appreciate your kind words about our customer service and strive to create a friendly and caring environment at Serra Toyota of Saginaw. If there's anything specific you would like to discuss further, or if there's anything I can assist you with, please don't hesitate to reach out. I hope to see you again soon! Branden Arsenault Toyota Sales Manager branden.arsenault@serrasaginaw.com 989-393-9273

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