Serra Trussville Kia - Service Center

Manager I would have given it five stars but the manager over the service department walked pass me twice and not once acknowledged me as a customer which I t I would have given it five stars but the manager over the service department walked pass me twice and not once acknowledged me as a customer which I thought was extremely rude. The young man who assisted me was very polite and professional. More

Oil change/ tire rotation Frankie my advisor was super helpful and had wonderful customer service. I’ll definitely be back for my next service. Thank you so much for your servi Frankie my advisor was super helpful and had wonderful customer service. I’ll definitely be back for my next service. Thank you so much for your service! More

great service Got me in and out. Kept me informed about my service an was in a comfortable waiting area. Coffee and snacks and very friendly staff. Got me in and out. Kept me informed about my service an was in a comfortable waiting area. Coffee and snacks and very friendly staff. More

AWESOME The service was awesome and the staff was even better. Wonderful experience from the beginning to the end. The service technician kept me informed on The service was awesome and the staff was even better. Wonderful experience from the beginning to the end. The service technician kept me informed on the process of the repairs. More

Good overall business and a very good way to get your car ta A great place to get your car maintained and know that they are high quality service people. This particular dealership is preferred by me (Barbara P A great place to get your car maintained and know that they are high quality service people. This particular dealership is preferred by me (Barbara Peavy) above any other in this region. Thanks Again More

Amazing dealer I had purchased a 2020 kia soul from this dealer a few months back and loved the service and she we discovered a defect in the headliner they went abo I had purchased a 2020 kia soul from this dealer a few months back and loved the service and she we discovered a defect in the headliner they went above and beyond to fix the issue More

Good experience Clean waiting area. Nice that they have snacks and a TV. And nice to have a coupon to help with the cost. I forgot mine but told them and they honored Clean waiting area. Nice that they have snacks and a TV. And nice to have a coupon to help with the cost. I forgot mine but told them and they honored it. 😊 More

They gave me an office! I had a conference call that I really needed to join in a private setting. I asked yo use the kiddie room and they said, “We can do better than that!” I had a conference call that I really needed to join in a private setting. I asked yo use the kiddie room and they said, “We can do better than that!” And gave me a private office. I worked longer than it took them to service my car! More

Excellent customer service My experience getting my oil change was nothing short of excellent! I will be back to get all of my service done at this location. Keep up the good wo My experience getting my oil change was nothing short of excellent! I will be back to get all of my service done at this location. Keep up the good work! More

Front Brakes and Oil Change Frankie Vance was “on Spot” from the moment I arrived at Trussville Kia for my car service. He was extremely courteous and kept me apprised periodical Frankie Vance was “on Spot” from the moment I arrived at Trussville Kia for my car service. He was extremely courteous and kept me apprised periodically of everything going on with my vehicle and when my vehicle was ready he went over line by line whathad been done. EXECELLENT SERVICE!!! More