Serra Trussville Kia - Service Center

This dealership is a great place to purchase a car. I’m from Tuscaloosa and they did not have the color car that my daughter wanted in the new K5 and they were having trouble finding me one. They had alre from Tuscaloosa and they did not have the color car that my daughter wanted in the new K5 and they were having trouble finding me one. They had already got rid of the first one they had in that color but we had been to the beach and we missed it. But after some questionable charges on their floor models and the issue with them not being able to find a car in the Wolf grey that my daughter wanted I started looking for One and found it 40 miles up the road. that’s how we ended up at this Serra dealership in Trussville and the car they had even had the red interior and was priced abt the same with the better interior. Serra did not work with us at all on the price, but it was a 2021 model and I understand it had jsut came out in this model so I understand. Had there been more of the Wolf grey colors in this exact model sitting down the road, it would have came down to the cheapest price. But the first service went well and my daughter actually took it up there and she is 16 a d had no problems so I can say I am 100% glad we bought this car from this dealership. Hopefully in the future we can work with this dealership again. There may be another car purchase in the next 2 year range. We will see. Thanks to this dealership and the salesman and the sales managers. Great job! I’m not sure which service guy my daughter talked with when she got up there but I had emailed Chris back and forth a few times getting it set up and this was easy and helped me out a ton. Thanks again to both the sales and servkce teams clean the great work they are doing!! More

From the time I arrived I was impressed by the service technician. He went above and beyond from the time I arrived until the time I departed. technician. He went above and beyond from the time I arrived until the time I departed. More

The people were very sweet. They kept me updated on everything. They helped me not spend as much money as I would’ve had to spend. everything. They helped me not spend as much money as I would’ve had to spend. More

Service was great and efficient! I have enjoyed every minute of working with this dealership!! Always patient and go out of their way to ensure happiness. minute of working with this dealership!! Always patient and go out of their way to ensure happiness. More

I came in with a appointment and was took right back fast and efficient in and out in 45 mins, Frankie is the best, he made sure i was ok and offer me water. SERRA is the best fast and efficient in and out in 45 mins, Frankie is the best, he made sure i was ok and offer me water. SERRA is the best More

Upon arrival i was met with a smile. They started working on it immediately. I always have my work done at your dealership. I have always been satisfied with your work. on it immediately. I always have my work done at your dealership. I have always been satisfied with your work. More

II came in without an appointment and Bill and Service was so kind and got me in and out in less than an hour. I am very pleased with Serra Kia Trussville Service department. was so kind and got me in and out in less than an hour. I am very pleased with Serra Kia Trussville Service department. More

Frankie was really good and friendly, got my car serviced in under 45 mins , which I did not expect. Filled wiper washer fluid which I did not expect. Overall good experience in under 45 mins , which I did not expect. Filled wiper washer fluid which I did not expect. Overall good experience More

I had to go in for a recall notice. They fit me in the same morning that I called. It took about half the time that the letter stated. Very pleased. same morning that I called. It took about half the time that the letter stated. Very pleased. More

Everything was good. I don’t have anything else to say so I will just add a run on sentence to fill the required number. I will just add a run on sentence to fill the required number. More