Serra Chevrolet Sterling Heights

We were helped right away and dealership was clean and looked organized. The actual purchasing of a vehicle, dealing with the sales person was good but waiting on the paperwork took way too long. The note looked organized. The actual purchasing of a vehicle, dealing with the sales person was good but waiting on the paperwork took way too long. The notebook used sign paper was done but it didn’t work for some reason so we had to sign paperwork twice. Mind you we were at the dealership in the morning when it opened but didn’t drive out with our vehicle till 3:30 in the afternoon. When we got home I realized one of the key fobs was the wrong one and had to drive back up to the dealership to exchange for the correct one. The extended warranty cost is ridiculous. More

Very organized Good communication system Accommodations for waiting very nice Foods and beverage service while waiting outstanding Accommodations for waiting very nice Foods and beverage service while waiting outstanding More

Very courteous. They were very thorough and listened to what I had to say. Explained what they had done. They were very thorough and listened to what I had to say. Explained what they had done. More

Buyer beware. Purchased car bravo certified 2020 Traverse Aug 2025 81,203 miles and passing all points on certification. Car was towed in need of alternator a Purchased car bravo certified 2020 Traverse Aug 2025 81,203 miles and passing all points on certification. Car was towed in need of alternator and battery. At approx 500 miles and 2 months after purchase Checked as passing month before on carbravo insp. Car bravo warrenty covered alternator. I covered battery. Recently in April, 2026 took car to another GM dealer regarding a noise that needed to be identified. Noise was fine but front and rear. Suspension issues Rod,Arm,Shock,Exhaust pipe,toe links all required immediate repair. Brakes also need replacement $5000 Quote by GM Tech, Tuffy, and a couple smaller shops and Serra after used car salesmen asked to bring it in. They found same issues. Quoted remainig work. I had already invested $2000 they declined to take any responsibility as warrenty had expire. I understand timing but as stated 2200 miles and a neligent car bravo certification is a safety and financial problem. That will need to be elevated pass the down played service I received on 6/12. Current status $5000 repair pending, 5 year finance, senior citizen fixed income More

The Dealer is great and they gets the job done, Patrick is the best for getting your vehicle in and taken care of. is the best for getting your vehicle in and taken care of. More

Was very please with my visit. Extremely helpful and great staff! I will be referring alot to people over to them Extremely helpful and great staff! I will be referring alot to people over to them More

Nate Burns was extremely helpful, responded to my questions providing answers and resolving issues. I was extremely pleased with the service and was able to drive away with the vehicle within severa questions providing answers and resolving issues. I was extremely pleased with the service and was able to drive away with the vehicle within several hours. Excellent! More

Bryan was great to work with and helped find the vehicle I was looking for. The whole process was smooth and no pressure. I would highly recommend Serra Chevrolet of Sterling Heights. I was looking for. The whole process was smooth and no pressure. I would highly recommend Serra Chevrolet of Sterling Heights. More

always good service from the service writers and mechanics. Jason Cramer made sure my vehicle was completed and washed. mechanics. Jason Cramer made sure my vehicle was completed and washed. More

Professional, Intelligent, Immediate, Caring, Trustworthy, Helpful, Fast, Reliable, Friendly, Knowledgeable, Dependable, Flexible, Honest, Family based. Trustworthy, Helpful, Fast, Reliable, Friendly, Knowledgeable, Dependable, Flexible, Honest, Family based. More