Sewell BMW MINI of Plano

5-star experience with Sewell BMW MINI of Plano. We’ve been loyal Sewell customers, having previously purchased our Lexus from Sewell Lexus of Dallas, and this experience reinforced exactly why. We’ve been loyal Sewell customers, having previously purchased our Lexus from Sewell Lexus of Dallas, and this experience reinforced exactly why. The dealership team worked together to locate the BMW X5 we wanted and made the entire transaction smooth and professional. Kevin Moreno was exceptional — knowledgeable, responsive, patient, and focused on finding the right vehicle for us rather than simply making a sale. We would absolutely recommend Kevin Moreno and Sewell BMW MINI of Plano to anyone shopping for a BMW. More

Sewell service has a reputation that is unmatched in the industry. My personal experience with Carlos Villegas, who is knowledgeable and extremely great to work with. When people say "take it to my guy, he' industry. My personal experience with Carlos Villegas, who is knowledgeable and extremely great to work with. When people say "take it to my guy, he's the best," They are wrong. Because MY guy is the best! Carlos always takes care of me and my family. More

Excellent experience at Sewell Plano, Adam was professional, knowledgeable, and friendly. Made the entire process seamlessly. professional, knowledgeable, and friendly. Made the entire process seamlessly. More

I own a 2019 BMW X3 sdrive 30i CUSTOMERS BEWARE, I have repeatedly taken my vehicle to Sewell BMW of Plano since 2023 for a water leak from my sunroof inside my vehicle everytime it rains consistently, it repeatedly taken my vehicle to Sewell BMW of Plano since 2023 for a water leak from my sunroof inside my vehicle everytime it rains consistently, it leakes inside my vehicle. I have been told over and over and over, that it has been repaired and to this day, it has not. This past weekend while I was out of town it rained for over a hour and inside my vehicle here comes the water leak again. I am beyond frustrated with the lack of incompetence they display and lies constitently saying this has been repaired. This will make the 5th time this issue has occurred. We deserve better than this as comsumers and car owners to keep putting up with the lack of honesty they display. If you cannot repair something correctly the first time or second time, and so own advise the customers. More

I started servicing my Mini with Sewell Mini of Plano since shortly after they opened in 2011. Throughout the years, I've had nothing but positive experiences that kept me coming back, but after (16) ye since shortly after they opened in 2011. Throughout the years, I've had nothing but positive experiences that kept me coming back, but after (16) years my Mini finally gave up and I was suddenly forced into shopping for a replacement. It was a very stressful, no notice situation; however, throughout the process Emmanuel, Santiago, and Samantha took great care and time to help me explore my options, explain and compare features and functionality, and ensure I was comfortable throughout the new car buying process. I still miss my old Mini, but I couldn't be happier with my new 2026 Mini Cooper and wouldn't even consider taking my Mini anywhere other than Sewell Mini of Plano. More

I drive a 2021 X3 and my car went into limp mode. Had it towed to Sewell of Plano. Jeremy in the service department said the technicians found that the mechatronic module needed to be replaced and th Had it towed to Sewell of Plano. Jeremy in the service department said the technicians found that the mechatronic module needed to be replaced and that was going to be 10K. I found that very skeptical and asked if they were sure that was the issue and he said yes. I had it towed down to Eagle Transmission and they found a loose wire. Problem fixed for the same price as the diagnostic fee BMW charged me to tell me lies! They didn’t even thoroughly look at my vehicle. Just ran codes and said yep this needs to be replaced! Please take your car somewhere else. Sewell is great with loaners and front end communication but real diagnostics and fees you won’t get there. To think 10k vs $300!!! Beware! More

I sincerely hope others choose anywhere but Sewell BMW of Plano for repairs because the level of mechanical incompetence I experienced has been astonishing. TAKE YOUR CAR ELSEWHERE for proper care I own a Plano for repairs because the level of mechanical incompetence I experienced has been astonishing. TAKE YOUR CAR ELSEWHERE for proper care I own a well-maintained, low-mileage 2024 BMW 5 Series. Despite that, my car became a science project where guessing replaced proper diagnosis. 1. During a brake line recall, the dealership cracked my brake line. When I picked up my car, the dashboard immediately displayed brake warnings, forcing me to return. They never disclosed they caused the damage. They simply repaired it and returned my car. Only after I repeatedly asked did they admit they had damaged the brake line during the recall. 2. My car leaked whenever it rained or went through a car wash. Water entered around the sunroof, dripped onto my left foot from the driver’s side dashboard, and damaged the driver’s side A/C vent. Although they stopped the minor sunroof leak, the leak onto my foot continued. After researching the symptoms on YouTube, I repeatedly asked them to inspect the windshield. Instead, they insisted the sunroof was the cause. Over 4 repair visits they: • Replaced the sunroof seal. • Cleaned the drain tubes. • Repaired water-damaged A/C components. • Replaced the entire sunroof frame. After the fourth attempt, I hoped the ordeal was over. Ironically, the windshield now appears to have been the source all along. The staff has been kind, but kindness doesn’t make up for repeated failures to diagnose and repair my vehicle correctly. My biggest concern is the long-term reliability of my car. Water repeatedly entered the cabin, and I now worry electrical problems may appear after the warranty expires because it took so long to identify the actual cause. This experience has completely eroded my confidence in Sewell BMW of Plano’s service department. TAKE YOUR CAR ELSEWHERE for proper care. More

I have been a loyal Sewell customer since 2011 and currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I imme currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I immediately declined the service, and he informed the service advisor not to perform it. Despite this, the service was completed and added to the final bill. When I asked how this happened, I wasn’t refusing to pay—I simply wanted an explanation. Instead, the service manager Travis compared the situation to “eating dinner and refusing to pay,” which I found rude and disrespectful. I expected better communication and customer service from Sewell. I hope management reviews this incident and improves its service process. More