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Sewell BMW MINI of Plano
Plano, TX
919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful July 13, 2023
try never to use them as they failed from purchase to service especially service have bought several vehicles since then and have avoided sewell of plano everytime service especially service have bought several vehicles since then and have avoided sewell of plano everytime More
by bmwbmwbmw
Employees Worked With
several
June 03, 2023
Absolutely incredible, love people , love the experience, it was so easy and there were people working everywhere making sure that I was taken care of!! it was so easy and there were people working everywhere making sure that I was taken care of!! More
by Carl
Employees Worked With
Randy Brown and Jonathan.
December 13, 2022
I had an amazing service from Jamie at Sewell mini. She has very good customer service skills. She explained everything step by step. I will ask for her the next service appointment. Thank you for She has very good customer service skills. She explained everything step by step. I will ask for her the next service appointment. Thank you for having an amazing employee More
by raulaguayo
Employees Worked With
Raul Aguayo
December 13, 2022
I took my MINI Copper into Sewell to replace my battery. My service advisor was Jamie, she was excellent. The only problem I had was the battery that is needed was not in stock. So, they had to order some My service advisor was Jamie, she was excellent. The only problem I had was the battery that is needed was not in stock. So, they had to order some more. This battery was on back order and I had no idea when my battery would arrive. So, Jamie offered me another option to install another brand of battery that they had in stock. It was a great option, because the battery was a well known brand. So, I took that option. Thanks to Jamie I got my battery installed and I’m back on the road with my car. More
by agarms
Employees Worked With
Jamie
November 05, 2022
Wow. Just WOW. I've been looking for a BMW i8 ALL over the country and i found the one I wanted and was ready to buy at Sewell. I contacted Kendall Rich Just WOW. I've been looking for a BMW i8 ALL over the country and i found the one I wanted and was ready to buy at Sewell. I contacted Kendall Richards, and unfortunately the car was sold. Kendall didn't stop at that. He searched the auction sites until, almost a month later, he found the exact one I was looking for. He put it through certification, did all the sales documentation, arranged the transport, and even got me a maintenance contract. If you need a used car, even one that's not on their lot, call Kendall. He'll do right by you, as he did by me. More
by JanetL
Employees Worked With
Kendall Richards
August 11, 2022
I had such high hopes for this place. I was referred to the Sewell MINI BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an emai I was referred to the Sewell MINI BMW of Plano to get my rearview mirror cover fixed. I first contacted the BMW of North America and received an email from their executive customer care rep Logan Passera confirming that Plano location received the correct part and all I had to do was go there and get it installed. I was suggested to personally speak with Danny Gallup or Chuong Nguyen. When I arrived on 04/07/22 I asked for Danny or Chong, but they weren’t available and that’s how I met Zuhaib. I showed him an email from Mrs. Passera and invoice for the 2 parts that didn’t work. The parts were ordered by the BMW MINI of Plano back in February when they tried to help another store. However, when I arrived they had no parts Mrs. Passera was talking about so they had to send someone to the European Auto Care store to bring the parts in and verify they didn’t fit. Almost 4 hours later, they were convinced it didn’t work, which I already knew, and I was promised they would order the right one next time. After numerous of texts back and forth pulling answers like teeth, I was told the part was there. But after my 3+ hours at the store Zuhaib said that it was the wrong part again as it didn’t fit. I was told that there were 6 of them but he promised that I wouldn’t have to come 6 times to try each part. He was going to talk to Danny or Chuong and see if they would order all of them to try on the same day. He stated that normally once the request for the part is sent, they get answers within 24 hours. More texts, more chasing for 10 days (I guess it’s 24 hours in the BMW MINI of Plano dimension), I was finally told that they knew for sure which part was needed, but it had to be ordered from Germany and was supposed be delivered on 05/10. Zuhaib offered to try the part first on the similar car at the dealership and if worked, let me know. I received text on May 25 that they got the new part, inspected it and verified “it will fit with the camera on your vehicle”. I drove there again. Only, it didn’t fit. And again I was promised another part. This time it was not coming from Germany, so should’ve been faster. Yet….On June 8 another message arrived that they were checking with the parts director so they could inspect it, and the parts director responded that he was STILL ‘waiting on the updates’. It was 2 months ago and dead silence after that. I guess he is still waiting in August. After all these fiascos, whenever I was there, I still haven’t seen Danny or Choung, my problem is too small for them to grace me with their appearance. Never mind to pressure whoever they need to get this done once and for all! It’s been 5 months since I walked into the Sewell BMW MINI of Plano and I still have nothing. In this day and age they can’t get the right BMW mirror cover? And I have to keep pounding for answers? When you are in the building they are all smiles and promises. Once you walk out, you are yesterday’s snow. This experience made me decide this is the last BMW I am ever going to own. There will be deja vu(s) about this “service” for years to come. Its amazing how one place can do this much damage. More
by M.C.
Employees Worked With
Zuhaib, Danny Gallup, Chuong Nguyen
June 30, 2022
My wife and I bought a Mini Cooper. We are relocating to Texas. Doug was our salesman. He is awesome. He was friendly and efficient. He took care of everything. We are relocating to Texas. Doug was our salesman. He is awesome. He was friendly and efficient. He took care of everything. More
by dcpaynee
Employees Worked With
Doug
