Sewell BMW MINI of Plano

I sincerely hope others choose anywhere but Sewell BMW of Plano for repairs because the level of mechanical incompetence I experienced has been astonishing. TAKE YOUR CAR ELSEWHERE for proper care I own a Plano for repairs because the level of mechanical incompetence I experienced has been astonishing. TAKE YOUR CAR ELSEWHERE for proper care I own a well-maintained, low-mileage 2024 BMW 5 Series. Despite that, my car became a science project where guessing replaced proper diagnosis. 1. During a brake line recall, the dealership cracked my brake line. When I picked up my car, the dashboard immediately displayed brake warnings, forcing me to return. They never disclosed they caused the damage. They simply repaired it and returned my car. Only after I repeatedly asked did they admit they had damaged the brake line during the recall. 2. My car leaked whenever it rained or went through a car wash. Water entered around the sunroof, dripped onto my left foot from the driver’s side dashboard, and damaged the driver’s side A/C vent. Although they stopped the minor sunroof leak, the leak onto my foot continued. After researching the symptoms on YouTube, I repeatedly asked them to inspect the windshield. Instead, they insisted the sunroof was the cause. Over 4 repair visits they: • Replaced the sunroof seal. • Cleaned the drain tubes. • Repaired water-damaged A/C components. • Replaced the entire sunroof frame. After the fourth attempt, I hoped the ordeal was over. Ironically, the windshield now appears to have been the source all along. The staff has been kind, but kindness doesn’t make up for repeated failures to diagnose and repair my vehicle correctly. My biggest concern is the long-term reliability of my car. Water repeatedly entered the cabin, and I now worry electrical problems may appear after the warranty expires because it took so long to identify the actual cause. This experience has completely eroded my confidence in Sewell BMW of Plano’s service department. TAKE YOUR CAR ELSEWHERE for proper care. More

I have been a loyal Sewell customer since 2011 and currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I imme currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I immediately declined the service, and he informed the service advisor not to perform it. Despite this, the service was completed and added to the final bill. When I asked how this happened, I wasn’t refusing to pay—I simply wanted an explanation. Instead, the service manager Travis compared the situation to “eating dinner and refusing to pay,” which I found rude and disrespectful. I expected better communication and customer service from Sewell. I hope management reviews this incident and improves its service process. More

I had an outstanding experience purchasing my BMW from Adam Dutka at Sewell BMW of Plano. What truly set Adam apart was his patience, professionalism, and commitment throughout the entire process. I wa Adam Dutka at Sewell BMW of Plano. What truly set Adam apart was his patience, professionalism, and commitment throughout the entire process. I wasn’t ready to make a purchase right away, and over the course of nearly six months, Adam consistently stayed in touch without ever being pushy. He was always available to answer questions, provide information, and help me explore my options at my own pace. When I was finally ready to move forward, Adam made the buying process smooth, transparent, and enjoyable. His product knowledge was exceptional, and he genuinely cared about helping me find the right vehicle rather than simply making a sale. In today’s world, it’s rare to find someone who combines outstanding customer service with genuine integrity, but Adam does exactly that. If you’re considering a BMW, I highly recommend working with Adam Dutka at Sewell BMW of Plano. His dedication, follow-through, and customer-first approach made this one of the best vehicle purchasing experiences I’ve ever had. Thank you, Adam, for your patience, professionalism, and exceptional service! More

Just had oil change, and vehicle and state inspection. Loved the video and comments of the under car condition. Loved the video and comments of the under car condition. More

I have bought many vehicles over the years, BMW of Plano had to be one of the easiest and best places I have ever gone to. I will definitely be buying from them again in the future. Craig listened to us and had to be one of the easiest and best places I have ever gone to. I will definitely be buying from them again in the future. Craig listened to us and even found the perfect vehicle. I am more than satisfied. More

BMW of Plano has a Carpro Representative, Max Steamer who we contacted with and who made the introduction to Tayler Boss who was the primary Point of Contact and who we did the test drives with. He also exp we contacted with and who made the introduction to Tayler Boss who was the primary Point of Contact and who we did the test drives with. He also explained some of the features of the X7 when we finally agreed on the make, model and options. A relative long process that lasted beyound the dealerships working hours. Very good experience. Would recommend those two to others looking to purchase a BMW or Mini at this dealership. More

Great experience purchasing my BMW from Sewell BMW of Plano. Craig Worrall was excellent to work with throughout the process, he was professional, responsive, and very easy to deal with. We were able to Plano. Craig Worrall was excellent to work with throughout the process, he was professional, responsive, and very easy to deal with. We were able to get to a fair deal quickly without a lot of back and forth, which I really appreciated. The overall experience was smooth, efficient, and exactly what you hope for when buying a BMW. Thanks again to Craig and the Sewell team. More

⸻ I visited BMW of Plano intending to purchase a 430i Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Jef. Unfortunately, Jef’s attitude was extremely rude and unprofessional. Due to his behavior, I decided not to proceed with the purchase at all. This was a disappointing experience, and I would expect better treatment from a dealership representing BMW. More