
Sewell BMW MINI of Plano
Plano, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Very satisfied Very easy to work with this dealership and there is no pressure. The car is amazing and so were everyone from the salesperson, finance manager, and t Very easy to work with this dealership and there is no pressure. The car is amazing and so were everyone from the salesperson, finance manager, and tech guy that showed me the bells and whistles on my new car. More
Excellent I was looking at a vehicle to test drive. Alex Miles, John Kobell, and their team at Classic made sure I was taken care of. Alex and John explained th I was looking at a vehicle to test drive. Alex Miles, John Kobell, and their team at Classic made sure I was taken care of. Alex and John explained the features of the vehicle. I also was getting my BMW serviced at the same time. David Adamcik was the service advisor we did work with, he was knowledgeable, professional, and very kind. He gave us an estimate as to when the vehicle would be ready, and he broke that estimate in half, instead of taking a day, it took them only 4 hours. I will be returning again to Classic for service to my BMW or to look at a new BMW. More
Employee Yelled and Berated me on Sales Floor!!!!!!!!!!!!!!! I am very disappointed and quite frankly shocked that I was yelled at on the sales floor by Byron Gabriel (Service Drive Manager, Classic BMW, Plano, I am very disappointed and quite frankly shocked that I was yelled at on the sales floor by Byron Gabriel (Service Drive Manager, Classic BMW, Plano, Texas). I have been a BMW customer for years and my family has been buying them for 10+years. I went in for a routine wheel alignment and it was only half completed as their was an issue with the left front camber. When I questioned Byron why they would even attempt to align my car knowing that I would have to align it another time once I fixed the issue privately he began to raise his voice and yell "Did We cause this damage?" I then asked him if he could lower his tone but he began to yell louder accusing me of wanting free service when I was in the act of paying at the front desk. Never in my wildest dreams would I think a luxury vehicle dealership would provide that kind of service. There were numerous employees and customers waiting for their vehicle to be serviced or newly purchased watching him get really aggressive and yell "you can pay up!" as I took my card to pay at the front desk. Bullying longtime customers into paying and then ridiculing them as they pay in front of other patrons. What kind of customer service is that? To be completely honest I don't think I ever want to buy another BMW again. Dealership looks nice from the outside but would advise to purchase and service far from this place. More
Think Twice I won't bore evey one with the details but in the 3 years I have taken my car there, each time it has twice as long as promised with no care or consid I won't bore evey one with the details but in the 3 years I have taken my car there, each time it has twice as long as promised with no care or consideration that I need transportation and it has cost money from them "Missing" to reset my service light to "Forgetting" to add coolant to not standing by the service and warranty agreement. I am very sad that I will now refuse to by a BMW (Even though I love the car) but because this is the closet place I can have it serviced I will not do it. I hope they truly look at revamping the department to truly be customer friendly. More
Nathan Myers personal approach has always made our service experience at Classic BMW a positive one. He is thorough and has great follow-up. Thank you. service experience at Classic BMW a positive one. He is thorough and has great follow-up. Thank you. More
Special Service My advisor Chip K took care of me start to finish with excellent service. My vehicle was ready the next day and I was sent a text letting me know I co My advisor Chip K took care of me start to finish with excellent service. My vehicle was ready the next day and I was sent a text letting me know I could pick it up. My BMW looked great because they washed and vacuumed it. I highly recommend Classic BMW service. More
Service Randy Smith really took care of me when I got my car serviced. Attentive, clear, and fairly quick. Classic BMW never disappoints. Overall, great exper Randy Smith really took care of me when I got my car serviced. Attentive, clear, and fairly quick. Classic BMW never disappoints. Overall, great experience. More
Recently moved into the area and brought my 328i to Classic BMW for service. My service advisor Jeff Daggon was awesome. Thanks again Classic BMW. Classic BMW for service. My service advisor Jeff Daggon was awesome. Thanks again Classic BMW. More
Service Recently visited the BMW dealership in Plano, TX to get my 650i convertible serviced. I had an excellent experience and my advisor Jeff Daggon was out Recently visited the BMW dealership in Plano, TX to get my 650i convertible serviced. I had an excellent experience and my advisor Jeff Daggon was outstanding. More