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Sewell BMW MINI of Plano
Plano, TX
936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 27, 2017
Excellent Customer Service! I recently bought a used 2014 BMW 328i from Classic BMW. The sales staff (Rico Andani and Paul Kim) were very friendly, knowledgeable, and I walked a I recently bought a used 2014 BMW 328i from Classic BMW. The sales staff (Rico Andani and Paul Kim) were very friendly, knowledgeable, and I walked away feeling great about my purchase. A couple days later, upon close inspection and in certain lighting, I could see several small dents spread across the hood and passenger side door. Feeling a little frustrated at the situation and with buyer's remorse, I brought the car into the dealership, spoke with the Sales Manager (Eddie Sanchez) and their dent repair specialist (Danny Lopez), and they agreed to fix all of the dents, at no additional cost to me. Their level of customer service and focus on my satisfaction went above and beyond what I've ever experienced at another dealership. Danny did an excellent job fixing ALL of the dents, with not a single trace they were ever there. The exterior looks brand new thanks to his hard work and the sales team's eagerness to make me another one of their satisfied customers. It's this type of high quality service that will keep me coming back for years to come. More
by kaw0194
Employees Worked With
Rico Andani, Paul Kim, Eddie Sanchez, Danny Lopez
March 22, 2017
Dent removal Danny Lopez did a fantastic job of removing several door dings in my BMW and did super quickly. I highly recommend him and plan to use him again. Danny Lopez did a fantastic job of removing several door dings in my BMW and did super quickly. I highly recommend him and plan to use him again. More
by Mhjeep
Employees Worked With
Danny Lopez
March 18, 2017
Out of state purchase JOHN BRUNSON was the best man to deal with he help me over the phone while recovering from the flu. He had everything handled and ready for me when I JOHN BRUNSON was the best man to deal with he help me over the phone while recovering from the flu. He had everything handled and ready for me when I got there coming from out of state it was so helpful! The entire staff was wonderful! More
by Okie_stylist
Employees Worked With
John Brunson
March 15, 2017
Powder coat Wheels Wheel Repair Solutions does incredible work. They are part of the dealership and they do work on wheel repair or can change out your old boring chrome Wheel Repair Solutions does incredible work. They are part of the dealership and they do work on wheel repair or can change out your old boring chrome or alloy wheels. They have done my Lexus, Range Rover, and now my son's BMW. Toby is a great guy and is always responsive. I would recommend them to anyone looking to improve the look of your vehicle, old or new. More
by Jordan23
Employees Worked With
Toby Sanders
March 15, 2017
Great place to buy a car Very professional atmosphere and great sales people. Tim Gresham was great. Myles in Finance and Ben McMuny in Tech. Thank You Classic BMW and Tim. Very professional atmosphere and great sales people. Tim Gresham was great. Myles in Finance and Ben McMuny in Tech. Thank You Classic BMW and Tim. More
by DaveC
Employees Worked With
Tim Gresham, Myles and Ben McMuny.
March 04, 2017
John B. was easy to work with John helped me find a beamer with low miles that was fully loaded. We negotiated the deal professionally. He seems to be a pretty good guy. Tell hi John helped me find a beamer with low miles that was fully loaded. We negotiated the deal professionally. He seems to be a pretty good guy. Tell him what you need and I bet he finds something pretty darn close to what you are looking for. He must have done something right for me living in Fort Worth to buy a car from a dealership in Plano. More
by buyer
Employees Worked With
John Brunson
February 28, 2017
WOW! Already recommended a friend! WOW! Best service ever... I was interested in buying a coupe and was very serious about it. I met with John Brunson and he gave me all the informat WOW! Best service ever... I was interested in buying a coupe and was very serious about it. I met with John Brunson and he gave me all the information I could have ever wanted on the car. As we talked it became clear that a 5 series they had just received was a way better deal for me both in personality fit and financially. If it weren't for him i'd probably have 2 tickets by now. Instead, i've got what looks to become my favorite car i've owned. John was very professional but super friendly and I feel like he was an advocate for me throughout the process. He even stayed an hour after closing on a Saturday while I signed all the paperwork. Quick responses in communication even while he was at a mav's game. What a great guy and a great dealership to work with. The financials went smooth with no upsell. Picking up the car went quick and efficient. I'll be coming back for my next car for sure and i've already recommended John to a close friend looking to buy soon. Highly, highly recommended. More
by 1stBMW
Employees Worked With
John Brunson
February 22, 2017
Fantastic gender-blind buying experience! Fantastic. I found the car through Car Gurus and it led me to Classic. John Brunson got in touch with me and I went in to Classic and met him and we Fantastic. I found the car through Car Gurus and it led me to Classic. John Brunson got in touch with me and I went in to Classic and met him and we test-drove a few things. My husband was never involved in the process-- it was just me. It was an absolutely gender-blind experience! John is a great listener and is only interested in helping you get what is right for you-- he's there to help you and that's it. He gave me great information and taught me all about the car. Myles in Finance made the purchase process easy and there isn't a lot of upsell pressure for extras-- you learn about them but you can tell that Classic takes care of its people and they aren't forced to sell extras to earn bonuses like they might at other places. I even dropped in a week after purchase and John spent a lot of time with me teaching me more about the incredible nav/entertainment systems in the car. Again, my husband wasn't involved in the process until he came by when I was signing the papers at the end. This is a dealership where everybody is treated as equals and if you walk in there, they assume you're educated and interested no matter who you are. They don't look down on you if you're not wearing designer jeans like they might at other luxury car dealerships. It was a fantastic experience. I have test-driven things at a lot of dealerships lately and my experience with Classic was the best. Don't buy your BMW anywhere else! Dealing with John Brunson was great-- he's like a knowledgeable friend who is absolutely just there to listen, support, and help. I am confident that I can call or text him anytime I need help. You want a great salesman because you are starting an important relationship when you buy a car. Give him a call! See ya; I'm going for a drive. More
by Becky H.
Employees Worked With
John Brunson
February 12, 2017
Better than expected I heard about Classic BMW on The Ticket and decided to reach out when looking for a car. Happy I did. Eric Maas, Mark Fresard and the entire team at I heard about Classic BMW on The Ticket and decided to reach out when looking for a car. Happy I did. Eric Maas, Mark Fresard and the entire team at Classic were great to work with. Their customer service and overall approach to the car buying experience stands out from the rest. It was actually pleasant. Couldn't recommend them enough. More
by Brian W.
Employees Worked With
Mark Fresard
February 12, 2017
Love Classic! Bought my X1 last October and I am just thrilled with it. My happiness all started with my sales person, Pedro Alicea. He made the whole purchase Bought my X1 last October and I am just thrilled with it. My happiness all started with my sales person, Pedro Alicea. He made the whole purchase process so easy. And since the sale, he continues to make sure he is building my loyalty with Classic. He is such a great brand ambassador! More
by X1bmw
Employees Worked With
Pedro Alicea
