Sewell BMW MINI of Plano

Great buying experience We met Robin McCormick in June when we were merely looking at cars. He was very helpful and respectful of our situation at the time. Over the last sev We met Robin McCormick in June when we were merely looking at cars. He was very helpful and respectful of our situation at the time. Over the last several months, Robin would contact me to let me know he was ready to help when we were ready to buy a car. A few weeks ago, we were to the point of needing to purchase a car. We live in Waxahachie so making a quick visit to Plano was not possible so Robin worked with me over the phone and through email. He found the EXACT car I wanted at the price I needed. When we finally made it in to Classic, the car was cleaned and ready to go. The paperwork matched what we discussed through email. We were in and out in two hours. We love the car and loved our experience with Robin and Classic BMW. THis won't be our last BMW from Classic. More

Exactly what I expected Always heard Classic BMW was the place to buy a BMW. They totally delivered on that expectation. Eric Mass has a tremendous staff and my client adviso Always heard Classic BMW was the place to buy a BMW. They totally delivered on that expectation. Eric Mass has a tremendous staff and my client advisor, John Brunson, couldn't have been better. John handled everything down to detailing the inside of my car before I left. Even my financing couldn't have been better. Thank you Joe Verhey. My experienve at Classic BMW was great!! More

Thank you from H. Khayal Ben Guiette at Service Dept. is a true professional. I appreciate his approach to getting the job done right from the start. I very much appreciate hi Ben Guiette at Service Dept. is a true professional. I appreciate his approach to getting the job done right from the start. I very much appreciate his honesty and commitment for what he does. He obviously loves to help people. Thank you again. More

Very Personal Service Touch Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a g Purchased a pre owned 535 and had prompt professional resolution on a service repair issue from Ben G. I felt like he was on my side. Ben would be a great role model for all employees at Classic. More

BMW X6M Easy process to lease and quick delivery, stefan is a great sales rep to work with and very honest. I would highly recommend seeing him next time you Easy process to lease and quick delivery, stefan is a great sales rep to work with and very honest. I would highly recommend seeing him next time you make a stop at Classic BMW More

Disrespectful, humiliating and poor experience overall I am sharing my disappointing experience with the purchase of two 7 series with this dealer. To begin with, this dealership lacks the professionalism I am sharing my disappointing experience with the purchase of two 7 series with this dealer. To begin with, this dealership lacks the professionalism and the value of time for serving customers buying seven figure cars. I dealt with three different sales people and a few service people at this dealership. My earlier experience buying over two dozen new cars with different luxury brands was swift and very courteous. In my latest 2016 750X drive purchase experience, the sales person Milaad kept me waiting for my prearranged appointment. This was repeated on other two times when I visited. While I paid a generous sales price and handsome tip to the sales person, the delivery was over two hours late. Lots of new features like Wi-Fi and data service, auto high beam and steering wheel heater are still not working after six months. The vehicle cannot be locked as it keeps giving intruder alarm waking my neighbors. I spend over two hours at the dealership with their genius and later on schedule pickup a few times using their promised valet which resulted in no show. I also requested the advertised Encore service which was confirmed with another no show. The sales person Milaad texted me that he will not help us as I provided an honest feedback on their survey. I have also called BMW North America customer service on four separate occasions. After explaining the ordeal at each time, they promised a prompt followup which (again) never happened. Now I have a $115K asset sitting in my garage with uncertain future. Conclusion: The Classic BMW dealership and BMW lacks the attitude and service level needed to serve clienteles like mine. I will be back to Mercedes and Lexus for my next cars. More

BMW No. 7 from Classic Recently bought our 7th BMW in 15 years from Classic, a beautiful new 228i for my son. I can't say enough about how well the dealership has treated Recently bought our 7th BMW in 15 years from Classic, a beautiful new 228i for my son. I can't say enough about how well the dealership has treated me throughout the buying process all the way thru the Service Department. Robin McCormick and Matt Johnson in Sales, John Meade in Finance/Sales and Byron Gabriel in Service have all gone the extra mile over the years to make sure that not just the buying experience was great, but that my vehicles were all taken care of to my expectations. I give Classic BMW my highest recommendation to you the next time you are in the market for a new or used vehicle, or need your current Bimmer serviced. J. W. White, Plano, TX More

Just bought a X3 for my wife We were on our date night and to appease me my wife pulled into Classic BMW. She has driven her Lexus RX330 for 13 years and I have been threatening We were on our date night and to appease me my wife pulled into Classic BMW. She has driven her Lexus RX330 for 13 years and I have been threatening to get her a new car for months.. I wanted her to look at the X5, which we did, and she was not comfortable with the size of the X5. Having driven the same car for 13 years, lets say she was set in her ways. However, Robert Moses noticed us sitting in an X5 on the showroom floor and asked how we were doing, not can I show you something, no sales pitch, just how are you doing... We explained our situation and he said that my wife should look at the X3 it was the same class as the RX330. She sat in the one on the showroom floor, and she loved it! Now here is the awesome part, through this euphoria, Robert never once asked about sales, he only offered to let her test drive one. We test drove a 2.0L and I thought we needed to get a little more "pep" so we got the 3.5L "M". Robert gave us the keys and said, be careful, take it around the block... Needless to say my wife and I are proud owners of a new X3 and cannot be more complimentary of Robert and the staff at Classic. Great Job. More

Outstanding!!! My experience at BMW was awesome! Client Advisor, Robin McCormick delivered incredible service and made my car shopping experience very pleasant. I a My experience at BMW was awesome! Client Advisor, Robin McCormick delivered incredible service and made my car shopping experience very pleasant. I appreciate how informative, patient and accommodating he was. If you are in the market for a BMW, be sure to go see Robin McCormick at BMW in Plano. You will be happy you did. More

Above & Beyond You'd expect a luxury car dealership to provide a great client experience, but everything about my experience at Classic was truly exceptional. From m You'd expect a luxury car dealership to provide a great client experience, but everything about my experience at Classic was truly exceptional. From my initial phone call to post-sale, I can honestly say there is nothing I could suggest for improvement. Truthfully, I wasn't in the market for another BMW. I had one already that was outside of warranty and I was looking to stop paying for maintenance and trade it in. I had shopped Lexus, Volvo, Acura, and just wasn't getting anything fair for trade-in due to the Takata airbag recall. I had no idea about the recall until I tried to trade my car in and that is what essentially forced me to call BMW to see what to do about the problem. I'm so glad now looking back that I had a Takata airbag recall because I wouldn't have my beautiful new BMW X5 today. John Brunson was the initial person I spoke to and from the get-go he was really helpful, caring, transparent, and not salesy whatsoever. First, he helped expedite my airbag replacement so that I'd have a safe car to drive around while I shopped. That spoke volumes, as he cared enough about my safety to make that happen almost overnight and I hadn't even committed to buying anything yet. Was pretty floored. Second, he spent hours with me talking about all my options, the numbers, test drive, etc... We looked at X3 and X5 and still wasn't 100% on BMW at this point, but starting to lean more toward it as they were going to give me a good trade. Then he let me drive a sweet X5 eDrive for the day while my airbag was being worked on. I fell in LOVE with it and knew then that I would be buying a new X5 from John. I certainly put him to work to find me exactly the car that would be best for me... It took two months for the perfect X5 at the right price to pop up, but after much searching and back-and-forth, we had a deal! He was able to get me into a loaded loaner with 7k miles, which knocked a significant amount off the purchase price. He was always very knowledgeable, patient, and accommodating. I never once felt "badgered" or pressured. ;-) He's pretty funny and cool too, so that never hurts. Classic was great, with customer service reps calling me throughout the process to check-in and make sure everything was going well. Honestly though, John was the reason I bought another BMW and did business with Classic. He certainly earned my patronage and I would highly recommend - to anyone looking for the real deal sales advisor, give John a call! More