Sewell BMW MINI of Plano

Thanks Classic BMW! Was very pleased working with Kelly Brian when shopping for my wife's new car. We weren't familiar with the BMW brand and Kelly was great at explaini Was very pleased working with Kelly Brian when shopping for my wife's new car. We weren't familiar with the BMW brand and Kelly was great at explaining the differences in the cars along with all of the features and gadgets in the car we purchased. The overall buying experience was 10/10 and the rest of the staff we've interacted with were all great. More

Michael Snyder was exceptional Whenever we approached him, he was very helpful and went out of his way to make it a hassle free process. I would definitely recommend him to my frien Whenever we approached him, he was very helpful and went out of his way to make it a hassle free process. I would definitely recommend him to my friends. alex More

Excellent experience Excellent Dealership, like a Country Club when I'm there. Very nice folks! Ron Williamson is my Service Manager and Frank Kearns is my Used Car guy. I Excellent Dealership, like a Country Club when I'm there. Very nice folks! Ron Williamson is my Service Manager and Frank Kearns is my Used Car guy. I would highly recommend the Dealership, Ron for Service and Frank for Used Car Sales. Customer for life ! Excellent experience More

Outstanding Service We have been leasing from Classic since 1998 and it has always been a excellent experience. We have just leased our 7th BMW from Classic. Always treat We have been leasing from Classic since 1998 and it has always been a excellent experience. We have just leased our 7th BMW from Classic. Always treated in a professional manner feeling confident that our sales associate is always concerned about making sure we are completely satisfied. Paul Payne has been our sales associate for our last two leases and nothing but praises for Paul as he continued our wonderful car buying experience. Pat Arnold has been our Service Advisor since our first lease. Whenever our cars needed service we were never disappointed. Always had a "loaner" and service was performed as stated and on time. Pat was always responsive if we ever had questions about our car. More

Excellent advisor poor mechanic Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights ma Had a problem with blinkers on my BMW x6. First the right and that was repaired with new socket. A week after the left blinker and emergency lights malfunction ed. The mechanic claimed to have fixed it......I paid the bill but as soon as I drove off and luckily turned left the blinker malfunction notice came on . I reversed the vehicle back to the service center. The mechanic did not complete the job but washed the car and that's what I paid for..........my advisor Chip is excellent but there are too many untrustworthy mechanics. Classic needs to review their standards with all mechanics. Disappointed!!!! More

Terrible Customer Service; Worse commitment. I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service ad I took my car in for service at 9:04am and they told me there was a 2.5 hr wait. I call back at 1pm at to no avail. At 3 I get ac all from service advisor David telling they will not be ready until 3. I told him to keep my car ready since I need to get it back. I had the rest of the day planned. I called to follow up to speak to a service manager (Chuong or John)- no one called back. I called next day to speak to anyone in Management capacity. The receptionist could not get hold of ANYONE. All I wanted to know why the unfair treatment. They seem to think that the service is good. They don;t realize the inconvenience they caused. Inspection wasn't done neither was the wash. The invoice also says the car wash was done! So 5.5 hrs to do an oil change! Still waiting to hear back! More

Paul Chadwick did a great job! I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper I hit a hog on my way from Big Bend national park back to Dallas and got big dents on driver's door plus external and internal damages to front bumper and few more things. Paul did excellent job managing the process of repairing the car. Great customer service. Can't be happier. More

Joe Kelley @ ClassicBMW I just purchased a 2015 535 from Joe. This is the second car I have purchased from Joe and Classic. He worked VERY hard for me to make this deal go I just purchased a 2015 535 from Joe. This is the second car I have purchased from Joe and Classic. He worked VERY hard for me to make this deal go through. We did most of the negotiating by phone because I work long hours and don't have much time to sit at the dealership. Joe even came to my office to take my trade back for an appraisal. Once we agreed upon a price, I went to the dealership, ON MY LUNCH BREAK, signed the papers and drove back to work in my new car! HIGHLY RECOMMEND Joe Kelley!! More

Unprofessional! HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel t HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel to explain my situation with them from when I dropped off my car for a detail, inspection, routine service, and back bumper repair. It was two weeks back and forth of "your car is at the collision center" to "no ma'am the car is not here at the collision center." But what really inspired me to write this review was the fact that my car had 20 extra miles on it when I picked it up, not to mention the bass and treble settings were turned ALL the way up.... So nice to know that while my car was "missing" it was really being taken on a joy ride. How UNPROFESSIONAL. Not to mention that both I and other BMW owners had to wait more than 2 hours for a rental car to be pulled up that day, which is where my headache started in the first place, and it didn't just end when I finally picked my car up two weeks later. After filling up their rental with gas, I picked up my car with 3 miles of fuel left and not but 10 minutes after re-filling my own car, the light popped up that I was at minimal engine oil after they were just supposed to service it. This isn't the first time I have experienced trouble with this service center either. Unless you want to deal with idiots, do not buy a car here and do not service your car here. More

Awesome Experience! I had been researching dealerships for some time dreading the car buying experience. My 2007 BMW had 127, 000 plus miles and I wanted a change. I visi I had been researching dealerships for some time dreading the car buying experience. My 2007 BMW had 127, 000 plus miles and I wanted a change. I visited a few dealerships, finally, I selected Classic BMW and got Michael Snyder! I did not expect the service and attention I received. I NEVER felt pressured. The experience was exceptional and Michael was very easy to work with. Amanda in Finance was also easy to work with! I may have waited to buy my new 428i, but it was worth it! Thank you Michael and Classic BMW! More