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Sewell BMW MINI of Plano

Plano, TX

3.9
953 Reviews

6800 Dallas Pkwy

Plano, TX

75024

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Showing 953 reviews

September 19, 2021

Over 90 days for repair! You had to call/Email for updates and then it took 2 days to get an answer. When the car was finally delivered it had not been n completely reassembled, screws loose,covers no More

by 2021 X6
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Sep 19, 2021 -

Sewell BMW MINI of Plano responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience. Would you mind emailing your preferred contact information to me at cnguyen@classicbmw.com? Best regards, Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com

Sep 20, 2021 -

2021 X6 responded

Good Morning Chuong, You certainly may contact me on this issue. You can call me at 845-325-1357 or via e-mail which ever is easiest for you. Or perhaps in person if dare bring my X6 back for a 3rd try as I don't believe the reassembly of the access panel is still not correct. I elected to "surrender" since it's out of sight and I didn't really want to drive 45 min in each direction again. I should have looked closer when I was last in but since it took 2 hours replace a nut and install a small plastic trim piece I had all I could handle for one visit. Dave

September 18, 2021

Douglas Robbins was excellent and great communication skills. Doug has all technicial details which i was looking for and really enjoyed working with him. Doug, make things very earlier for me and he mad More

by ramesh.selvaraj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Robbins
Sep 23, 2021 -

Sewell BMW MINI of Plano responded

Thanks for taking the time to leave feedback for us at Classic BMW of Plano! We're so glad that we were able to help you out! Take care!

September 18, 2021

Very professional, honest folks. Even in a challenging time, still gave us a fair deal. More

by John H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Robbins
Sep 18, 2021 -

Sewell BMW MINI of Plano responded

We are glad we could provide you with a great visit! Thank you for taking the time to give us such a great review!

September 10, 2021

Always professional, accommodating, and personalized service! This is the second vehicle (in 2 years) I have bought from him - I recommend him and this dealership to everyone! More

by Becky.woodford1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Robbins
Sep 10, 2021 -

Sewell BMW MINI of Plano responded

Thank you, Becky, for taking the time to share your marvelous second car buying experience with Douglas! We appreciate your feedback and glowing recommendation. We are looking forward to working with you again soon.

September 07, 2021

Robin McCormick is a fantastic Sales Advisor. His professionalism and follow through are the best ever that I have experienced in purchasing a vehicle. Zero pressure or sales tactics; 100% support an More

by bmuk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin McCormick
Sep 08, 2021 -

Sewell BMW MINI of Plano responded

Hi, thank you for taking the time to write a positive review! We are glad to hear Robin was able to help you find a great BMW and was able to make your overall experience at our dealership fantastic. If you ever need help with your new BMW, feel free to give us a call at Classic BMW.

September 03, 2021

Robin McCormick is one of the best car sales person I have worked with. I just bought my second BMW with him. He is very courteous, professional and kind. He is ever available for his clients. He looks o More

by Shilpa Chitnis
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin McCormick
Sep 04, 2021 -

Sewell BMW MINI of Plano responded

Thank you for taking the time to write a positive review! We are glad to hear Robin was able to help you find a great second BMW and was able to make your overall experience at our dealership the best. If you ever need help with your new BMW, feel free to give us a call at Classic BMW.

September 02, 2021

I made an appointment for a test drive online. My sales advisor had the car ready and was very knowledgeable. Within 2 hours the paperwork was complete and I drive home with a beautiful M235i! More

by AmberH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Robbins
Sep 02, 2021 -

Sewell BMW MINI of Plano responded

Thank you, Amber, for taking the time to share your great car-buying experience with Douglas! Congratulations on your new M235i! Don't hesitate to reach out to us when we can work with you down the road at Classic BMW.

September 01, 2021

Any time I’ve needed to have my daughter’s older model 3 series in for service or repair, all work is explained to me well by our advisor, Nathan Myers. I’d recommend him to anyone with a BMW. More

by TheShoppingGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Myers
Sep 02, 2021 -

Sewell BMW MINI of Plano responded

Thank you so much for your sweet words! We take pleasure in hearing that Nathan is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Classic BMW!

September 01, 2021

I've purchased my last 6 cars from Douglas Robbins at Classic BMW. True professional, no pressure tactics, just facts and support. He's the best I've ever met. No hesitation to recommend him to anyone More

by rpplano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Robbins
Sep 02, 2021 -

Sewell BMW MINI of Plano responded

Thank you for taking the time to share your pressure-free and best sales experience with Douglas and our team! Enjoy your new ride! Don't hesitate to reach out to us when we can work with you down the road at Classic BMW.

September 01, 2021

Wonderful service experience at Classic BMW in Plano, Tx in August. Thanks again Jeff Daggon. You went out of your way to help me and my BMW. More

by Rhally
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daggon
Sep 01, 2021 -

Sewell BMW MINI of Plano responded

Thank you for this excellent sales experience with Jeff! Congratulations on your new BMW! Don't hesitate to reach out o us when we can work with you again down the road at Classic BMW.

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