Sewell BMW MINI of Plano

An excellent dealer if you are in the market for a new BMW. Doug Robbins was outstanding in his communication, customer service and commitment to excel. I live a little far from this dealership but still BMW. Doug Robbins was outstanding in his communication, customer service and commitment to excel. I live a little far from this dealership but still drove all the way just because of their service. If you are in the DFW area, just give a call to Doug and you will experience what I am talking about. I highly recommend Classic BMW and Doug. More

Took my car in earlier this month for what I thought was a starter. Connor walked me through the repair process, and kept me updated along the way. Luckily I only had to replace the battery! Thank you so mu a starter. Connor walked me through the repair process, and kept me updated along the way. Luckily I only had to replace the battery! Thank you so much classic BMW! More

I have been a customer in the Service Department of Classic BMW of Plano for the past 5 years. When I first started bringing all three of my BMWs to Classic, the service reps were always very professio Classic BMW of Plano for the past 5 years. When I first started bringing all three of my BMWs to Classic, the service reps were always very professional and welcoming whenever I visited. Cody Garcia was assigned to be my service rep and he made the unpleasant task of having to get my cars repaired as stress-free and painless as possible. He kept me informed about the status and made sure my vehicles received a high quality outcome from every repair visit. Cody Garcia is the epitome of a great customer service professional. He truly cares about his customers and makes sure you always leave satisfied with the high quality of service you receive. Thank you Cody Garcia...you make Classic BMW service a great customer experience every time! More

My experience was awesome the advisor Cody Garcia did an excellent job and made me feel safe and confident in my experience. I highly recommend Classic BMW and Cody Garcia!!! excellent job and made me feel safe and confident in my experience. I highly recommend Classic BMW and Cody Garcia!!! More

Pedro made the entire process comfortable and easy. I explained what I was looking for and he was able to find me a couple of great choices which lead to a sale. explained what I was looking for and he was able to find me a couple of great choices which lead to a sale. More

Loved everything about this place. Staff is very friendly and helpful. Ron is incredibly knowledgeable. We will be back for all our car needs! and helpful. Ron is incredibly knowledgeable. We will be back for all our car needs! More

Pedro Gutierrez at Classic BMW helped me find the BMW that is perfect for me, not just the one I initially asked about. He showed me things I was not aware of and helped me make a better decision. I’d de that is perfect for me, not just the one I initially asked about. He showed me things I was not aware of and helped me make a better decision. I’d definitely use him again to buy future BMWs. More

We worked with Pedro Gutierrez to purchase a car for our son. Pedro was very experienced and professional. This is the 3rd car we have purchased from Classic BMW. Classic is first class in sales and serv son. Pedro was very experienced and professional. This is the 3rd car we have purchased from Classic BMW. Classic is first class in sales and service. More

Bought my first BMW from Alejandro Bastida and it was an absolute pleasure. He kept us informed on status from order date through delivery (we ordered during the chip shortage so it took ~8 weeks). Experi absolute pleasure. He kept us informed on status from order date through delivery (we ordered during the chip shortage so it took ~8 weeks). Experienced and professional...very customer focused approach. He advised on feature / functionality options without pressure...we upgraded on options I would not have thought of. We ran into a potential issue with the finance department right before contract execution, but the dealership resolved that timely to everyone's satisfaction. More

I sent a wire to purchased a 2020 BMW M8 Competition on March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transacti March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transaction at the dealership well initially. Then over the next several days, he contacted me about providing insurance, which I ensured the salesman that the Insurance company knew the transaction and had bonded coverage. I finally received proof of insurance from the company and forwarded it to him, but I was completely frustrated by the dealership's lack of professionalism at that time. After three weeks had passed, I contacted the finance team to ask about receiving my title to the vehicle, but no return call. After leaving several more messages, I finally received a call from the Finance Director about trying to contact the original buyer to track down the title. This issue when on for over 4 months, during that time, the vehicle was paid, and I was driving a vehicle without a title. I would have never purchased this vehicle if I had known they did not have immediate access to the original title within a week. Even though I finally received my title at the end of July, when I contacted the Finance Director to let him know they needed to pick up the vehicle due to the lack of title, it suddenly appeared on his desk and was overnighted the next day. This made me think I was driving a stolen vehicle! I have contacted Classic BMW over several weeks to upper management to discuss my complaint and potential resolution without any return calls or communication whatsoever. I have purchased many cars over the years; this is the worst experience ever, and I definitely would not purchase or recommend this dealership or any of its affiliates to anyone! More