Sewell BMW MINI of Plano

X-treme Customer Service April 17, 2014 I walked into Classic BMW. I knew exactly which car I wanted. Upon arrival as I walked in; I was Greeted with excellent customer servic April 17, 2014 I walked into Classic BMW. I knew exactly which car I wanted. Upon arrival as I walked in; I was Greeted with excellent customer service. I explained to the Client Advisor Timothy Gresham exactly what I was looking for. 10 minutes later; he was pulling up front the exact vehicle i wanted. Offered a Test Drive and it was "Sold" in my thoughts after that. TIm was very professional and very prompt with explaining my different purchasing options. I walked out the day a Super Happy 2nd BMW owner. The process was excellent and Stress Free. I would highly recommend to have Tim Gresham; Client Advisor to assist you with your new car purchase. More

Speechless This review is going to be a long and detailed one, so brace yourself. I genuinely hate to post bad reviews, but I have no choice. First - I made an This review is going to be a long and detailed one, so brace yourself. I genuinely hate to post bad reviews, but I have no choice. First - I made an appointment a week or two in advance and planned my schedule accordingly. I requested my tires and alignment to be checked. 9:30 am- Dropped off car and picked up loaner (went smoothly- no big deal) 2 pm - I called to determine status of my requests and was informed I may not get my car back until Saturday April 26th, which was unacceptable as I planned and scheduled to ensure efficiency in time, and this would mean I would miss my mother's birthday :-( 5 pm - I received a call informing me that my car is ready- only a simple tire balance was needed (an hour long procedure at most!) No alignment and tires were needed. I appreciate Classic BMW's honesty in this regard. I picked up the car after sitting through rush hour traffic and waiting almost eight hours for a simple tire balancing. I requested no car washing, which they adhered to. Upon receipt of my vehicle, I noticed a yellow boogery, crusty looking substance on the driver side panel by where the seatbelt is on the interior. I went ahead and cleaned it off myself - again, no big deal. Car was driving and still does, drive great! They did an excellent job of balancing the tires. No shaking at high speeds. Then I discover that I am MISSING a LUGNUT and that ALL OF MY LUGNUTS were loose on one of my tires.....That is just GREAT! Who cares if my tire flies off when I'm going 100 mph down the highway??? They failed to put my tire back on properly, which is again... UNACCEPTABLE. So I contacted them and they sent someone out within two hours to fix it. They seemed willing to fix the situation(s). I really appreciate their willingness to rectify most of the stupid situations I got into as a result of their lack of Customer Service. However, I can't get back those hours of my time that were wasted. Their facility is nice, and they have free Starbucks coffee. I'd personally prefer better service and efficiency than a lounge to relax in. I most likely will not be back as I do not feel respected nor do I feel that they are very trustworthy. More

This Store is filled with Psychotic Trash Talkers!!! This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly wi This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly with you. There cars are clearly overpriced compared to other BMW Stores in this market. Tim Gresham is someone you shouldn't waste your time with and his colleague who I went to after I felt the discussions weren't going anywhere were even worse with Ken Osterloh. He is someone who acts like he couldn't care much less. Steer clear because god forbid you try to trade in your older car for one of their's, 1 small rear ender is all it takes to consider the CarFax on your to be REALLY BAD. Come one give me a ****in break! This is Dallas and there are drivers who clearly drive erratic and like morons. So I have to take a really short end of the stick while he can ****in xxxx me? I don't ****in think so!! And he talks trash too about his former dealership that he worked for too until recently. Folks these guys talk trash about just about anything! STEER CLEAR OF A HORRENDOUS EXPERIENCE PEOPLE! Autobahn BMW and BMW of Arlington are two of the best experiences I've had thus far. They come highly recommended. More

Fast and Friendly! I first visited with Michael Snyder a month prior to my purchase to test drive and get information. From the start Michael was upfront, knowledgable a I first visited with Michael Snyder a month prior to my purchase to test drive and get information. From the start Michael was upfront, knowledgable and friendly without the pressure. I gave it some thought and re-visited him a month later to make a purchase. From Michael to the rest of the staff that I came in contact with it was a fast, friendly and first class feeling. Michael got me what I needed within my budget and was in contact by the time I could make it back to work one block away. I appreciate Michael and BMW for making things happen! More

First time BMW buyer, and it was a pleasure to have Mike Bilicki be my sales associate. He was polite, detailed, and highly professional in all aspects of the process. He took the time that I expect when pu Bilicki be my sales associate. He was polite, detailed, and highly professional in all aspects of the process. He took the time that I expect when purchasing a vehicle of this type. More

I am giving Tareq Shurafa a 5 * rating due to his professionalism and the incredible amount of time he spent with me to help me choose the right car with the features and benefits that best met my ne professionalism and the incredible amount of time he spent with me to help me choose the right car with the features and benefits that best met my needs. Tareq was very knowledgable and made my 1st BMW purchase a great one. Ben Guiette in service was great at follow up and was very responsive to my emails to set up the appointment and follow thru once I was at the dealership. More

I don't usually take the time to do this, but my experience buying a car from Classic BMW of PLANO was so pleasant - no FUN! I feel like I just had to say thank you to Michael Snyder. He actually li experience buying a car from Classic BMW of PLANO was so pleasant - no FUN! I feel like I just had to say thank you to Michael Snyder. He actually listened to what I wanted and even read in between the lines, recognizing my driving and lifestyle needs. I even visited Classic of Dallas, which is closer to where I work and they didn't even bother to tell me about the GREAT financing deal, which is what helped me make my decision. Michael explained everything to me from the operation of my car (helped me set up my seat and stereo preferences!) to the financing end. This was nothing like your typical car buying experience, where you think you're getting fleeced at every turn - this guy was like a friend - looking out for your best interests - oh and when it came time to do the financing and seal the deal, Michael's colleague, Mike found a deal that enabled me to get my first payment paid for by BMW Financing. Wow - these guys are good. I have been singing their praises ever since and will continue to do so, thank you for turning a dread into a dream. Melissa Cameron - Frisco More

This is the second car I've purchased from Classic BMW. Robin McCormick handled the deal both times and was always a pleasure to work with. More importantly, he took the time to understand how I use BMW. Robin McCormick handled the deal both times and was always a pleasure to work with. More importantly, he took the time to understand how I use my car and what I wanted from it. Then he helped me settle on the right car for me and my family. I am exceptionally pleased with the dealership and its personnel and recommend them without hesitation. More

Jim Francis today put us into our 5th BMW through Classic BMW with the same skill, professionalism, cooperation and efficiency we have come to expect. Joe Capobianco has taken care of our Service Department BMW with the same skill, professionalism, cooperation and efficiency we have come to expect. Joe Capobianco has taken care of our Service Department needs for three or four years now to our total satisfaction. We would, and have, wholeheartedly recommended Classic BMW and Jim Francis to our friends, one of whom is in his second BMW now from Classic. More

Jim Francis is very conscientious and professional. His experience and knowledge made buying my car a smooth transaction. I will definitely go back to Classic BMW and Jim Francis for my next vehicle! experience and knowledge made buying my car a smooth transaction. I will definitely go back to Classic BMW and Jim Francis for my next vehicle! More