Sewell BMW MINI of Plano

My husband and I visited Classic BMW on a Friday evening just wanting to browse the used selection of BMW vehicles that were available. We were met on the lot by Michael Snyder. He greeted us promptly and just wanting to browse the used selection of BMW vehicles that were available. We were met on the lot by Michael Snyder. He greeted us promptly and asked if we had any questions or if he could help us to look at any cars. He was so polite and not the least bit "in your face" with his approach. He was very patient with us as we were looking at many different models very close to closing time. We drove several that night and spoke with him briefly about our options in his office before we left that night to consider our options. He left a message the following morning to see if there was anything that he could do to help us with our decision. We decided later that day to make a return visit and to try and make a selection. Again, Michael was so patient and helpful with the many "requests" such as body color, interior color, features, etc...We made a selection and have been very pleased with our BMW. Our experience was made so pleasant by a salesman who was so helpful and available, but not "pushy" at all. Michael made our purchase so easy and enjoyable! We will be looking to ask for his help again in the future. Hillary Hardin More

I'm usually not one to write reviews, especially on something like buying a car which has always been a long, frustrating experience for me in the past. However that changed when I walked into Classic something like buying a car which has always been a long, frustrating experience for me in the past. However that changed when I walked into Classic BMW. It was a very pleasant experience from the time I stepped in the door! My salesman, Allen, was professional (yet friendly), responsive (and not pushy), and very knowledgeable to explain the product and the process to me. No pressure or haggling on the price that I've experienced at other dealerships. I first planned to get financing through my credit union but Allen found an unbeatable rate through BMW for me which I very much appreciated. The entire staff was great and made us feel welcomed. A great experience and I'm very happy with my new BMW!! More

Allen was great to work with, along with everyone else at the dealership. I truly enjoyed our purchasing experience. They made it vey easy from start to finish. Will recommend Classic BMW of Plano to all the dealership. I truly enjoyed our purchasing experience. They made it vey easy from start to finish. Will recommend Classic BMW of Plano to all who are looking to purchase a car. More

This was my last stop after a long Saturday of searching for used cars. I was immediately greeted by Scott Gillis. He was very friendly and showed me a couple of BMWs even though it was 30 degrees outside. for used cars. I was immediately greeted by Scott Gillis. He was very friendly and showed me a couple of BMWs even though it was 30 degrees outside. I ended up buying one that night, but the finance department was already closed and wouldn't open again until Monday. Scott let me drive the car home and come back Monday to finalize everything. Scott made the car buying experience very painless and I would encourage anyone to work with Scott Gillis at Classic BMW. More

I recently traded in my Audi S5 for a BMW 550i xdrive. My wife and I love the car. I am a car lover myself and would absolutely recommend Classic BMW. While I love my S5, I have had numerous issues wi My wife and I love the car. I am a car lover myself and would absolutely recommend Classic BMW. While I love my S5, I have had numerous issues with the sales staff at Boardwalk Audi. This is my third BMW and I will continue with BMW simply because of the attention I recieved. Troy Shurafa was my client advisor. He simply was amazing. Very warm and knowledgable. He went out of his way to make sure that I got the best experienc possible. He is very honest and truly has his client's best interest in mind. More

Jim Francis was great. The whole buying experience was pleasant and stress free. Mr. Francis was very knowledgeableand made the entire process very enjoyable. I will tell all my friends. pleasant and stress free. Mr. Francis was very knowledgeableand made the entire process very enjoyable. I will tell all my friends. More

My battery died...before I called Roadside Assistance I called by salesman, Scott Gillis. Do you know he offered to drive to my house to give me a jumpstart? That is incredile! After taking my car in called by salesman, Scott Gillis. Do you know he offered to drive to my house to give me a jumpstart? That is incredile! After taking my car in to service the battery (it started with a jump but I wanted to be absolutely sure it was OK), the service advisor called (Chip...can't remember his last name) and told me they had changed the battery. In addition he had they run diagnostics to make sure the battery wasn't caused by any other issue and realized my service was about due for my brakes (thus saving me a later trip). I cannot tell you how good it makes me feel to get such awesome customer service. I'm an officer at a local company and this is a great example of what I remind my team....deliver service beyond expectations! It makes for happy customers who will remember you and use your services for years to come!! More

I bought a 328i from Classic. I would usually rather have a root canal than car shop but this was by far the easiest and best car buying experience I have ever had. The whole process from walking in the door a root canal than car shop but this was by far the easiest and best car buying experience I have ever had. The whole process from walking in the door (had scheduled an appt) to finance couldn't have been easier. There was no need to negotiate, they gave me a fair deal from the start and were honest and upfront about everything. I would highly recommend them if you are in the market for a BMW. If you go be sure to talk to Douglas Robbins or David Hall (they work together), two of the nicest guys you could ever work with in the car business and they will treat you right. Other than the sales experience I have enjoyed regular car washes at Classic (free) while enjoying TV, WIFI and refreshments in their comfortable sales area, at least while I'm not walking around dreaming of my next BMW. I have had no issues with my BMW but have had an oil change that went off flawlessly. I'm in Classic frequently (gotta drive a clean car) and always feel valued as a customer by everyone there. More

Some small problems here and there have always been handled promptly - Staff generally goes out of their way to help with things that are within reason. This has been especially true of my recent sales handled promptly - Staff generally goes out of their way to help with things that are within reason. This has been especially true of my recent sales purchase experience and interactions with John Berry in sales. He was the same gentleman who was in Service - I recall any conversations with him pleasant, fair, and unbiased. To put it simply - No Bull-...! If you have been here in the past trying to make a new purchase and were unsatisfied, I recommend you give them another chance! More

I will be short and sweet: I got the car I want it and Michael Snyder made my dream come through. Thank you for outstanding service and reasonable price. Olga. Michael Snyder made my dream come through. Thank you for outstanding service and reasonable price. Olga. More