Sewell BMW MINI of Plano

I scheduled a week ahead of time a noon service appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a li appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a little over an hour. An hour-and-a-half later, the service advisor told me that it would be another two to three hours and gave me a loaner car. I was given a disgustingly filthy Chevy Malibu with sticky soda stains in the interior and on the driver-side window. No one from the dealership bothered to call me for the rest of that afternoon or evening, so I was forced to keep the loaner car overnight. Finally, they called me at around 10:00 a.m. the next day telling me that my 3-series was finished (so much for that one hour or time window I was initially provided!). When I arrived to pick-up my car, I had to wait another twenty minutes or so for it to be brought up front. When they brought it up, it was as filthy as the rental car they gave me the previous day. When I asked the service advisor why it hadn't been washed, he told me that the washer was broken. After some further questioning, surprise...it turns out the washer was not broken as I was originally told, and I stood there for another half-an-hour before my car was brought back up front after going through for a wash. I don't typically go out of my way to complain about customer service experiences, but my experience with Classic BMW fell grossly short of my expectations, especially for a three-time Center of Excellence dealership. The general feeling I had from the entire experience was that my business simply was not essential to them. I found it particularly telling that when explaining my plight to the car rental counter clerk, he advised that his wife drives a BMW and only takes it to BMW of Dallas for all service work because of the poor treatment she's received in the past at Classic BMW. I suppose that I'll have to keep this in mind the next time I need service or am in the market for my next vehicle. More

Michael Snyder, Micheal Synder! This was the first car buying experience that was straightforward, all questions answered and even after hours Michael took the time to show me and my family all the featur buying experience that was straightforward, all questions answered and even after hours Michael took the time to show me and my family all the features of the BMW X5 we were interested in. I have never had a car buying experience as pleasant as this one! Michael called the next morning and had an appointment set up so that all I had to do was walk in and sign the paperwork with the finance department whom was a pleasure to work with as well. Michael is very knowledgeable, he even explained the CPO contract terms, and how they work. He took the time to show our 15 year old son how works so he would have an understanding of purchasing a vehicle. This was our first time at Classic BMW Plano and Michael has made the experience so far a friendly and professional one. We can see why they are one of the 30 best BMW dealerships in the nation. We would certainly recommend Michael to anyone as he is kind, patient and terrific! More

This morning, we had to tow our BMW 750Li to Classic BMW because yesterday morning I locked the keys in the trunk. Along with a week's worth of groceries - including dairy products - on a day with over 90 d because yesterday morning I locked the keys in the trunk. Along with a week's worth of groceries - including dairy products - on a day with over 90 degree temps. Fantastic. After making some phone calls, we quickly learned that we have a "high security vehicle", and that the only way to retrieve the keys was to have the car towed to the dealership since we didn't have a spare key. BMW Roadside Assistance was incredibly helpful, and we were able to get one of the first towing appointments of the day. We arrived at Classic BMW and were greeted by our incredibly helpful and friendly Service Advisor, Byron Gabriel. After explaining the situation, Byron said he was going to try a few things, even though the service department was booked solid today. Within 20 minutes, he came back into the waiting room WITH MY KEYS! He even checked to make sure there wasn't any damage from the tow and turned on the A/C so I would get into a cool car. I HIGHLY recommend Classic BMW - especially Byron Gabriel - to anyone who needs to have their BMW serviced! More

I had an appointment one morning for service on my 2007 328i and decided to explore my options for a trade in to a newer vehicle. Michael Snyder was very helpful and extremely professional. He presented 328i and decided to explore my options for a trade in to a newer vehicle. Michael Snyder was very helpful and extremely professional. He presented me with several options and we were able to come up with the best solution to fit my needs. I am very pleased with my new vehicle and will not hesitate to return to Classic for my future BMW purchases. When I do, I'll definitely do business with Mike! I would recommend him to anyone! More

I came in to Classic BMW to search for a used car and to find out exactly what I was looking for. Mr. Snyder was terrific, he gave me all the facts that and answers that I was looking for. He found a 328i t find out exactly what I was looking for. Mr. Snyder was terrific, he gave me all the facts that and answers that I was looking for. He found a 328i that was exactly what I was looking for. If you go to this dealership I highly recommend that you work with Michael. More

Dropped by to test drive and work deal on a used Z4. Stood on the lot for 30 minutes on a hot Friday at 5:30pm as I watched several used car salespeople sitting in the nice, cool showroom. I may be old Stood on the lot for 30 minutes on a hot Friday at 5:30pm as I watched several used car salespeople sitting in the nice, cool showroom. I may be old fashioned, but I'm not going to chase a salesman down to buy a car. This is sad too because the car they had looked very nice and I came with cash for a quick deal... More

I recently purchased a car from Classic BMW and felt compelled to share the above and beyond customer service I revived as well as the hard work that went into getting me settled into a vehicle. I worke compelled to share the above and beyond customer service I revived as well as the hard work that went into getting me settled into a vehicle. I worked with Michel Snyder who made the entire process very easy. He was very informative and professional as well as making the experience very relaxed and enjoyable. He even went out of his way to drive to my aunt's house to get the cosigner's paper work done due to my getting to the dealership a little late in the day. I just wanted to thank Michel for his hard work and to make sure his efforts didn't go unnoticed. More