Sewell BMW MINI of Plano

This was my second purchase of a BMW and my first purchase at Classic. The sales staff was so friendly and honest. Michael Snyder didnt play any games with me, answered all my questions, and even s purchase at Classic. The sales staff was so friendly and honest. Michael Snyder didnt play any games with me, answered all my questions, and even showed me features about BMW that were not explained to me on my first purchase. I have been buying cars for 20 years, and have never had a car buying experience as pleasant as this one. They were backed up in finance, so instead of making me wait for hours, they gave me the keys and told me to take it home. They called the next morning and had an appointment set up so that all I had to do was walk in and sign the paperwork. Arun handled all of this very well, even explaining the contract, terms, and how it all works to my 16 year old son so he would have a understanding when it came time to purchase a vehicle. I love BMW, so I have found a dealership for life. They really work as a team. When I returned for my plates, the make ready staff came out and went over every little hidden feature that most people dont even know about. Everyone was friendly and very, very professional. And the free car washes for life, not a bad deal. Go by and see why they are one of the 30 best BMW dealerships in the nation. Dont let the size of the dealership scare you, I was treated like I was the only customer on the lot. More

This was my second BMW purchase from Classic BMW, and overall my experience(s) have been excellent. The salesperson I worked with was Doug Robbins. Doug is easy to get along with and is always very frie overall my experience(s) have been excellent. The salesperson I worked with was Doug Robbins. Doug is easy to get along with and is always very friendly, patient, and knowledgeable. He handles all questions online quickly and with professionalism. I also was able to work out a great purchase price on the 535i that I wanted. I would definitely recommend Doug and Classic BMW to anyone he is a class act!. More

This is my first BMW purchase from Classic BMW, and overall my experience has been great. The salesperson I worked with is Bill Griffin, which was recommended by my friend who just purchased a BMW f overall my experience has been great. The salesperson I worked with is Bill Griffin, which was recommended by my friend who just purchased a BMW from him few weeks ago. Bill was very friendly, patient, and knowledgeable. He handled all my questions with an excellent manner and professionalism. He was also able to work out a great purchase price on the bimmer that I wanted. I definitely recommend Bill and Classic BMW to anyone who’s in the market for a BMW. More

The staff at Classic BMW were exceptionally friendly and efficient. Mr. Bill Griffin, our sales person, was very knowledgeable and thorough. He was so easily approachable and congenial that we felt complete efficient. Mr. Bill Griffin, our sales person, was very knowledgeable and thorough. He was so easily approachable and congenial that we felt completely at ease. We bought the car of our dream at a very affordable price. Thanks for a great experience! More

With most reviews being negative for businesses, I thought I would give a shout out to Classic BMW to recognize the great job they do with taking care of their customers needs. At times, we take grea thought I would give a shout out to Classic BMW to recognize the great job they do with taking care of their customers needs. At times, we take great service for granted and only write in or complain when we have a negative experience. Well, here is one of positive review that recognizes what a great job they have done for my family. I have 2 BMW's, a 2011 750LI and 535I. I only have serviced them at Classic BMW. Though I am not a car person or mechanically inclined, Whenever I had to bring the cars in for service, I would first call the service dept, Chuong. Though Chuong has now been promoted to service director (good choice, he had been my adviser for years), I am still able to call him and he promptly returns my calls and answers my questions regarding my issues. In his new position, he does not have to do this, I know, but just shows he truly cares about taking care of the needs of his customers. He could just transfer me to one of his service advisers, but he does not. I appreciate that. Also when ever I pull in, there is a guy named Gustavo who always recognizes not just me but many of the customers who are pulling into the service by name. He always welcomes us with a big bright smile, says good morning and directs one of the service attendants to promptly get us checked in. When I bring my car in, I am normally the 1st one there in line at 7am. The loaner car young lady, I think her name is Terry? is always friendly, prompt and gets me in my BMW loaner in less than 5 minutes, knowing I have a good commute to work. Lastly, there is a gentleman in parts named Thai who has been very helpful whenever I have a question on any parts or accessories for my BMW's or something as simple as asking him if he has a coffee mug in stock from the BMW website. Seems like he is always answering the phone, very attentive to the needs of the customer and does it with a non-visual smile over the phone. I have purchased many items through parts dept and he certainly has stood out above the rest in helping me with my questions and needs. The staff at Classic has always provided not just myself, but my friends and business associates with exceptional service, always with a smile on their face and with a "no Problem" ATTITUDE. Keep up the good work More

Ripped off by the suits. I will never go back. I will tell everyone about my ULTIMATE driving nightmare, I had all kinds of car issues and they were never solved.The car had less than 4kmiles. tell everyone about my ULTIMATE driving nightmare, I had all kinds of car issues and they were never solved.The car had less than 4kmiles. More

Terrible Service department! I have never written a review for anything but people need to know this dealership is sub par for BMW clients. I have purchased 12 BMWs in past 10 years and never experi review for anything but people need to know this dealership is sub par for BMW clients. I have purchased 12 BMWs in past 10 years and never experienced the lack of quality service or customer service in any other dealership. Maybe because Classic is the largest in Tx, they think they don't have to excel in these areas. Whatever the reason I understand why people would go elsewhere to buy and service ther cars. I will be as well, even if they are the closest dealership to me. If you like having to go back to the service department more than once for the same issue which either never got fixed or never got added to their work order then this is the place for you. Issue 1: Took the car in for alignment at 6500 mi for tire wear and never was aligned properly. Had to replace all four tires at 10,500 with fronts nearly at metal. Service manager said they wouldn't replace a single tire but eventually agreed to do alignment. I returned after getting new tires for my free alignment then was told the service manager (Chung) changed his mind because I got tires elsewhere (and saved $500 by the way). Only after contacting the GM did I get them to keep their word. Issue 2: Recalled aux coolant pump was never replaced, which is one of the reasons car was in for service. This same issue caused by friends identical car to go dead on the freeway while driving and has potential to start fire and put smoke in cabin. A little important I think... Issue 3: battery discharge indicator lights up and was never checked the first time I brought it in (a week prior). This time they claimed to charge the battery. Guess what...battery level low indicator on and interior lights won't come on when I get it home. Why am i not surprised?. Issue 4: had touch up done to bumper. Looked like a child and monkey protege spray painted it. It's a $120,000 car for Pete's sake. Had to bring it back 2 more times to make it a little better but not professionally done. These are the just the most recent experiences. I don't recall the details on the previous visits, but I do recall having to take the car back to get things done correctly. P.S. I also experienced the lack of attention while looking at new cars. Guess they don't need the business that bad after all. More