Sewell BMW MINI of Plano

I own 2 BMW's. A 750Li and an M-Roadster. I brought my 750LI in for warranty service back in the March 2011 timeframe for a problem with the Navigation system and at that time was told that I had purchase 750LI in for warranty service back in the March 2011 timeframe for a problem with the Navigation system and at that time was told that I had purchased a Certified Used BMW, and that there was a 100k mile warranty on the vehicle. This was told to me by the service representative Chris Barnthorp. The dealer performed the warranty work and told me the navigation system was fixed. I drove out of the service shop and within 2 minutes, the navigation error came back on the computer screen. I brought the vehicle back to the dealer and they again kept the vehicle for another 3 days and replaced the Nav. computer. Again when leaving the shop, the navigation system did not work. I drove back into the shop and it was determined that they forgot to replace the Navigation Disc into the reader. They replaced the disc and this time the vehicle worked. I returned 2 months later due to the TPM indicator stating there was a TPM failure. I brought the vehicle back in on Saturday 9/17/11. They worked on the vehicle but decided it would need to come back for a scheduled service. I was not in a hurry to bring the vehicle back due to the fact that I had 100k miles warranty. I brought the vehicle back in the 2nd week in November to have the TPM repaired and to have the Oil changed, and to have an engine noise checked out. I was told that my warranty had expired 2 weeks earlier and that they don't know why the computer had shown it to have a 100k mile warranty. They did however remember telling me that it had the extended warranty. I stated that the service should be covered since the vehicle was still under warranty when I brought it in on 9/17/11, and the only reason I waited was because the dealer told me I had until 100k miles. While in for service, the dealer found a defective water pump as well. The dealer then changed the Oil and told me to bring the vehicle back in after Thanksgiving. I did so but they refused to cover the repairs under warranty. They wanted to split the water pump and not cover the TPM at all. This is the worst dealership I have ever been to and will now be selling my BMW's to replace them with a vehicle that comes from a dealer that actually respects its customers. To top it all off, while on my trip over Thanksgiving, the vehicle computer came on with a warning letting me know that the Oil level was critically low and that continued driving was not possible. This is 2 days after the dealer had just changed the oil in the car. The is the most frustrating of experiences and is not worth owning a luxury vehicle when the service and customer service is this bad. I will be filing a complaint with the Better Business Bureau as well as with BMW Headquarters North America. More

My client representative at Classic is Jim Francis; he's truly an exceptional individual and handled my latest lease transaction in an excellent manner. He's an asset to Classic, he treated me with the utm truly an exceptional individual and handled my latest lease transaction in an excellent manner. He's an asset to Classic, he treated me with the utmost professionalism, and the transaction went very smoothly. I am on my third lease with Classic BMW and overall I have been extremely satisfied with sales, service, and their collision center. I have been a customer since 2006. I highly recommend Jim Francis as a client representative, he's awesome! More

Walked in on October 1, Bill approached us and we gave him a bit of "we're just looking" and that sort of thing. He was extremely patient, helped us test drive 3 brand new X5s: both gas models and also th him a bit of "we're just looking" and that sort of thing. He was extremely patient, helped us test drive 3 brand new X5s: both gas models and also the diesel. I went back on October 5 and ordered the BMW X5 diesel from him. Bill was outstanding, the financing process was amazing and I was treated very very well. The finance lady didn't try to sell me anything extra, no pressure at all. I signed the finance docs in about 5 minutes. Highly recommend Bill, very nice person to deal with and extremely responsive - I must've sent him 100 e-mails during the 3 weeks it took to build my X5 and he always responded within the hour. More

I took my car into this Classic BMW three times total and all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe to drive on the road. The first issue was a noise in the front driver's side tire. They added air and said it was fixed. After getting home with the noise still present, I removed the tire to do my own visual inspection. That is when I noticed that the tire had a crack running in between the treads that when around the entire circumference of the tire. Obviously they didn't even remove the tire. Once I told them about this, their only solution was to pay for half of a replacement tire, even though the defective tire had 3/4 of its tread left and only 15,000 miles on it. The second time was a brake fluid flush that was covered under warranty. I look into the reservoir after getting home to find the same old brake fluid. This time I took it to a different dealership and had them redo it. The latest issue was when I took the car in for 1) recall and 2) a "passenger restraint system failure" (two warning lights on the dash and a message that comes up on the display screen every time the car is started that says it is not operating). The recall part was replaced, but the issue the the passenger restraint system was not. This time, I didn't even go back to the dealership and question them because I do not trust their service department to do the right thing. For the second time, Classic BMW let me drive away with a serious safety issue. Take this as a warning to find another dealership if you have any concerns about the quality of the work or your safety! More

We couldn't be happier with the sales experience! Kelly did an exceptional job...he was knowledgeable, friendly, engaging, and work with us with a great deal of professionalism. He clearly explained the pu did an exceptional job...he was knowledgeable, friendly, engaging, and work with us with a great deal of professionalism. He clearly explained the purchase in detail and followed up a few days after we took delivery. More

I just wanted to drop a quick note to let anyone in the market for a BMW know what a pleasant car buying experience I had when I purchased my CPO BMW 328i from Kelly Bills at Classic BMW. Kelly was thorou market for a BMW know what a pleasant car buying experience I had when I purchased my CPO BMW 328i from Kelly Bills at Classic BMW. Kelly was thoroughly professional, extremely knowledgeable and was very patient with my many questions and phone calls regarding the car I bought. He is a fine example of what a car salesperson should be. Needless to say, when I purchase my next BMW, I will be calling Kelly Bills first. Also, for anyone in the market, I will certainly send them to Kelly and Classic BMW for a first rate experience, fair deal and top notch customer service. More

The service dept sucks in terms of the work and the attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the ri attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the right person to talk about the problem, how the technician diagnose the issue correctly, and overall experience compared with other dealership. I simply cannot believe that the BMW would allow such low level setting in Texas. More

I recently purchased a new BMW 3 Series from Classic BMW and my experience was great! The awesome car salesman was Kelly Bills. He made buying a new car simple and professional. Classic should be glad and my experience was great! The awesome car salesman was Kelly Bills. He made buying a new car simple and professional. Classic should be glad to have him as a dedicated qualified employee and yes! I would recommend and if I ever wanted to buy another BMW again, I would certainly return. Satisfied Customer ~ More

When we first arrived at Classic BMW, we parked directly in front of the used car showroom. We were never greeted and were forced to evaluate the vehicles on lot on our own in 100+ weather. We finally in front of the used car showroom. We were never greeted and were forced to evaluate the vehicles on lot on our own in 100+ weather. We finally made it into the showroom and stood helplessly by ourselves in the lobby until I finally managed to flag down Christopher. We explained our needs to Christopher and he showed us a vehicle. His attitude however was resistant until we could assure him our numbers were within the ballpark. We concluded our visit to Classic with Christopher giving us a number on a vehicle and him taking down our contact information. This later puzzeled me because he never once reached out to engage me any further. When I later found competitive pricing at other dealers and on the internet - I found that Classic's numbers on used cars are way out of line. More