Sewell BMW MINI of Plano

What can I say... Kelly Bills is the REAL DEAL... This guy not only lives/breaths the product but wants to make you a BMW buyer/driver for life... His enthusiasm for the product is unrivaled and it really guy not only lives/breaths the product but wants to make you a BMW buyer/driver for life... His enthusiasm for the product is unrivaled and it really adds to the buying and ownership experience... He's always ready to assist me in any way possible and I appreciate his honesty when presented with questions. It's the guys like Kelly that make any dealership a success... he's the X factor and is the reason I'll return to Classic BMW... Thanks Kelly... More

I purchased numerous car from Classic and was always satisfied with there service. Robin in sales is always polite and willing to take his time explaing every option on the car. Pat Arnold and Tom Stint satisfied with there service. Robin in sales is always polite and willing to take his time explaing every option on the car. Pat Arnold and Tom Stinton will explain the repair in detail and keep you up to date. Terry Abbott in loaners cars is GREAT, she always make you feel welcome there. THIS IS WHY I WOULD REFER FRIENDS AND FAMILY TO THEM!!!!!!!!!!!! JOHN BLASKO More

Purchased a vehicle site unseen from Classic- my dream M3! After numerous phone conversations, Doug Robbins put me at ease and I felt as if I had known him for some time. This car would be traveling to CT M3! After numerous phone conversations, Doug Robbins put me at ease and I felt as if I had known him for some time. This car would be traveling to CT! While it was my first time buying via internet sales, the experience was perfect. All my questions were answered and if I wanted a picture of something, it was sent to me. No troubles whatsoever! Doug took care of everything and handled it in a fast, professional manner. Doug even helped me arrange transport shipping! The car came perfect as described and I could not have been more pleased. A great experience and I highly recommend Doug! I still maintain contact with Doug because of his treatment with me! Thank you! Morgan More

Updates : Dealer finally became 75% responsible for the damage and fixed,so I give them neutral rates ---------------------------------------------------------------------------------- Dealer wants to be damage and fixed,so I give them neutral rates ---------------------------------------------------------------------------------- Dealer wants to be responsible, I'll update the result ---------------------------------------------------------------------------------- I agree with people had terribly bad experience,honestly I had a warranty service and didn't buy mine from them,so their sales might be ok, however repair service is not recommendable for anyone. 1.they take BMW 5series and try to give hyundai accent for famous enterprise loaner car, lol 2.compare to any other dealers,it takes extra days for repair(advisors lie about parts) and you'll pick up your car with some dents,scratches or some damages 3.if you argue about the damages,they(advisors)send disappointed client home with a little hope but Jonathan Berry(service drive manager)soon decides not to re-work and John Kobell(service director)ignores client's complaints(never answer or hang up) More

My 2008 535i had a problem with the fuel injector (seems like a common problem for the *35 engines). I took it to Classic BMW to get it fixed. They replaced the injector, but the service while I was there w like a common problem for the *35 engines). I took it to Classic BMW to get it fixed. They replaced the injector, but the service while I was there was horrible. First, they have a rental car facility on-site, and that means that you'll take your nice BMW to the dealership, only to drive away with a Pontiac or Cobalt from Enterprise Car Rental. They kept on telling me that they'd need to keep my car overnight, but I didn't want to get stuck driving an awful (I really mean horrendous) Pontiac for 2 days! So I managed to get them to expedite the service. Anyway, of course, a 3rd party rental car means a lot more paperwork. You actually have to stand in line, fill out rental car forms, give them your credit card, get hassled about getting insurance, etc. The worst part is the agreement that the rental car company has with the dealership doesn't allow you to drive a decent car! You'll get the worst cars out there. If you want a better car, you'll have to pay for the rental out of your own pocket! So when they advertise "loaner cars", beware of what you're getting into. Upon delivery of my BMW, I saw horrible water streaks all over my car because they had washed it, and I don't know what kind of carwash they have. The car looked dirtier than when I had dropped it off. Also, the guy didn't use a paper floormat when he got in and my carpet being beige, there were spots all over it. And get this: my upholstery is beige and there was a nice big hand print on the inside door handle! Anyway, needless to say, I had to take my car to a carwash straight from the dealership! More

Bought my 2006 750Li new when I lived in another state, but started having it serviced by Classic BMW when I moved to Frisco. My experience was bad. Arrogant, uncaring service writers and inability to co but started having it serviced by Classic BMW when I moved to Frisco. My experience was bad. Arrogant, uncaring service writers and inability to correct problems. My wife thinks this is the worst dealership she has ever been to for service. We finally gave up and started taking our car to BMW of Dallas for service even though it was much further from my house. BMW of Dallas has been great to us even though their building is old and hard to get to while Classic BMW now has a great new facility on the Tollway. Ultimately, it is the people, not the building that matters. More

Took my car in while under warranty to fix a oil leak for 3 different times. Now, after warranty expired, the problem still there. I also hate the fact that they only service and treat the people who bought 3 different times. Now, after warranty expired, the problem still there. I also hate the fact that they only service and treat the people who bought from them with a smile face. Sometimes, I wonder if they intentionally hold my car over there for over night so I can suffer from driving the cheap Enterprise car loaner instead of theirs. More

The overall buying experience was great. Very friendly atmosphere & people work with. The GM of the dealership always greets me everytime he sees me. They don't charge over MSRP for hot vehicles (M3) bu atmosphere & people work with. The GM of the dealership always greets me everytime he sees me. They don't charge over MSRP for hot vehicles (M3) but they don't also discount (at least at the time I purchased) hence the 4 out of 5 rating for the price. The service experience was exceptional as well. I highly recommend Pat. Arnold as he's very knowledgable about every vehicle & is always up-to-date on new TSB's & recalls. More

Just bought my 2008 M3 from Classic. Bill Lang was fantastic to work with and always kept me well informed of my order and delivery. I have not had much service done by them yet but from what I have fantastic to work with and always kept me well informed of my order and delivery. I have not had much service done by them yet but from what I have seen they are very quick and I have not had a problem yet. More

Mr Arnold and Mr Kobell were great in assisting me when I needed to have my 1995 BMW 540 repaired and even gave me a 10% discount off of my repair bill parts AND labor. Their labor rate may be a little highe needed to have my 1995 BMW 540 repaired and even gave me a 10% discount off of my repair bill parts AND labor. Their labor rate may be a little higher then other dealers in the DFW area- but the quality of the service I received made up for it. Especially when it came to explaining the work that was needed at that time and what could wait until a later date. More