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Sewell BMW MINI of Plano
Plano, TX
933 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 933 reviews
October 10, 2003
I bought my car from them and take it in for service. Purchasing experience was so so pleasant. Their prices are high, they're not willing to budge much, and everyone who I worked with--from the sales gu Purchasing experience was so so pleasant. Their prices are high, they're not willing to budge much, and everyone who I worked with--from the sales guy, sales manager, finance--weren't that friendly. <br><br>The service department experience is pretty good. They're usually fast and courteous. Quality of work is just so so. I've taken my car in several times for minor squeaks and rattles--sometimes they made it worse, one time they left a loose screw in the door that rolled aroud, and every time they lube my door seals they get silicone all over my seats and dash. Kind of sloppy. However, I tend to forgive them because they've given me a loaner painlessly every time, and the car always comes back super clean! More
by dgoodson
Employees Worked With
Chris Homer, Eddie Sanchez
October 10, 2003
They knowlingly sold me a "new" 7 series that had been repainted...not just a scratch, but the entire top 1/2 of the car. When I called them on it 10 days after taking delivery, they stonewalled had been repainted...not just a scratch, but the entire top 1/2 of the car. When I called them on it 10 days after taking delivery, they stonewalled, all the way up to the owner. Took 3 months of working with BMW corporate to finally make things right. <br>The replacement they gave me had a dead battery when I went to pick it up.<br> This all happened some time ago, but memories are long...and the ownership remains the same.<br>Can check out more current problems at the DFW BMW owners group board on Yahoo. LSCChat @ yahoogroups.com <br> More
by stevecasey
March 10, 2003
I haven't bought a car from them but I can commet on the service side. I would buy from them in the future though.<br><br>For my .02 cents. Classic BMW in Dallas Texas has been very good on the service side service side. I would buy from them in the future though.<br><br>For my .02 cents. Classic BMW in Dallas Texas has been very good on the service side for me. I tell them what is broken and they fix it. Prompt service when I go in as well. I get the car back in 1-2 days max. Service is fast and friendly. <br><br>I wandered around the new and used car lots and nobody came up to ask me if I needed any help. I guess I looked like a teenage scrub looking at his dream cars? Or they have a low pressure sales strategy. When I asked for a sales rep they found one. I like the fact I wasn't treated like meat in a tank of pirahna like at every other manufacturer's dealership. <br><br>I'd buy a car from em in the future. More
by Murgen
