Sewell BMW MINI of Plano

Purchased a new 745i with lots of problems. Classic will not stand behind anything. Have had the car in 5 times in first three months. Have to have the car in multiple times for them to look at and fix an not stand behind anything. Have had the car in 5 times in first three months. Have to have the car in multiple times for them to look at and fix anything.<br><br>Tom Stinton is a great service advisor. He is the only good thing at this dealership. Sales side is arrogant and difficult. Would not purchase from them again and am sorry I did in the first place. Would not recommend them to anyone. GO ELSEWHERE More

Bought 4 cars there - always paid full MSRP because I'm buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never c buying the fastest, scarcest thing they make but don't have on the lot (M3 in '95, M Cuope in '98, Z8 in '01), so I expect to pay MSRP. They never charge above MSRP - on sheer principal - and I respect that.<br><br>Service has been about as good as it gets. They are very efficient. The car is usually ready when promissed, cleaned (semi-detailed!)and the work is done right with no collateral damage. I'd buy from them forever if BMW's styling hadn't turned so ugly these days. More

Any person that rates this dealer as average or excellent is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealershi is either completely ignorant of quality service or has been paid to post that rating here.<br><br>Simply put, this is one of the worst BMW dealerships i have ever dealt with and i have dealt with more than the average customer. Avoid this dealer like you would a plague, or possibly bacterial meningitis...<br><br>The staff here is beyond arrogant, rude, and incompetent. You see, this dealership is located in a rather affluent area of Dallas. As a result (im guessing), they dont bother treating customers fairly because there is an endless supply of wealthy individuals with money. So, they dont actually need to be amicable or respectable in order to try and sell cars. The cars will get bought with good or bad customer satisfaction/service. (I cannot help but appreciate this from a business standpoint)<br><br>Regardless, how long does it take to change oil? 30mins, maybe an hour if you are clumsy or grasp things slowly. Well for Classic BMW, try 4 days and still not done. Perhaps the instructions used big worded phrases like "rotate screw counter-clockwise to loosen and remove" so the staff was unable to service my vehicle.<br><br>To visit Classic BMW in Dallas -<br>Appalling Service, Appalling Satisfaction<br><br>P.S. dont take my word, go visit them and learn for yourself.<br> More

They knowlingly sold me a "new" 7 series that had been repainted...not just a scratch, but the entire top 1/2 of the car. When I called them on it 10 days after taking delivery, they stonewalled had been repainted...not just a scratch, but the entire top 1/2 of the car. When I called them on it 10 days after taking delivery, they stonewalled, all the way up to the owner. Took 3 months of working with BMW corporate to finally make things right. <br>The replacement they gave me had a dead battery when I went to pick it up.<br> This all happened some time ago, but memories are long...and the ownership remains the same.<br>Can check out more current problems at the DFW BMW owners group board on Yahoo. LSCChat @ yahoogroups.com <br> More

I bought my car from them and take it in for service. Purchasing experience was so so pleasant. Their prices are high, they're not willing to budge much, and everyone who I worked with--from the sales gu Purchasing experience was so so pleasant. Their prices are high, they're not willing to budge much, and everyone who I worked with--from the sales guy, sales manager, finance--weren't that friendly. <br><br>The service department experience is pretty good. They're usually fast and courteous. Quality of work is just so so. I've taken my car in several times for minor squeaks and rattles--sometimes they made it worse, one time they left a loose screw in the door that rolled aroud, and every time they lube my door seals they get silicone all over my seats and dash. Kind of sloppy. However, I tend to forgive them because they've given me a loaner painlessly every time, and the car always comes back super clean! More

I haven't bought a car from them but I can commet on the service side. I would buy from them in the future though.<br><br>For my .02 cents. Classic BMW in Dallas Texas has been very good on the service side service side. I would buy from them in the future though.<br><br>For my .02 cents. Classic BMW in Dallas Texas has been very good on the service side for me. I tell them what is broken and they fix it. Prompt service when I go in as well. I get the car back in 1-2 days max. Service is fast and friendly. <br><br>I wandered around the new and used car lots and nobody came up to ask me if I needed any help. I guess I looked like a teenage scrub looking at his dream cars? Or they have a low pressure sales strategy. When I asked for a sales rep they found one. I like the fact I wasn't treated like meat in a tank of pirahna like at every other manufacturer's dealership. <br><br>I'd buy a car from em in the future. More