Sewell Cadillac

We would like to give a huge thank you to the team at Sewell Cadillac San Antonio for making this the easiest and most enjoyable car buying experience we've ever had. From start to finish, everyone was p Sewell Cadillac San Antonio for making this the easiest and most enjoyable car buying experience we've ever had. From start to finish, everyone was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. The process was smooth, transparent, and stress-free. We truly appreciate the outstanding customer service and attention to detail provided by Jacob Bean and Mike Idar. If you're in the market for a vehicle, I highly recommend stopping by and seeing them! Thank you again for going above and beyond. We're loving our new ride! More

My car was at the dealership for a maintenance work order and car detailing inside and out. The free car washes are nice, but when your windshield has more smears on it after the wash, than when it went in, and car detailing inside and out. The free car washes are nice, but when your windshield has more smears on it after the wash, than when it went in, it’s very disappointing. So, after having my 2025 Escalade ESV for ONLY 7 months, I opted to pay for the detailing. I called after a couple of days, to see when it would be returned. The technician in charge was Alex S. He told me he was just about to phone me. While in their possession, my rear passenger quarter panel appeared to have been keyed. He said camera footage didn’t reveal anything, but it was on them and happened on their watch and they would make it right. I was devastated hearing that, but what could I say or do. He said it would have to go to the body shop and would be 5 to 7 days before I got it back. During the time it was there, I also received a low voltage battery alert. I immediately called and told them about this warning. I was told batteries are removed during detailing. I found this somewhat perplexing. Especially, after having my car damaged while in their care……..trust was certainly an issue at this point. Not sure what Robert L. title is, but he called me and assured me everything would be tended to and the battery would be tested, prior to it being delivered to me. That made me feel better. Communication with Alex was touch and go. Alex called me after the bodywork had been repaired and said once the balance due was paid, they would deliver it to me. That seriously disappointed me. I see commercials all the time that speak to customer service and satisfaction. I told Alex this and finally ended up speaking to Robert L., He completely agreed the maintenance service and detailing should and would be comped. Good job!!! Trying to build back the trust. Car was delivered, bodywork looked great!!!! It was delivered on a Friday and I didn’t drive it until Monday (Memorial Day). On the way to my son’s house, I noticed I couldn’t see my heads up display. I wasn’t concerned. I just assumed during the detailing some adjustments were thrown off. Upon returning from my son’s, I attempted to adjust all the HUD adjustments (positioning, brightness, rotation) to no avail. I called them Tuesday and Robert L. said they would come get it and make it right. Alex called later that day to say it was HUD failure, the part was on back order, with no date for shipment (weeks, months????). My husband is very mechanical and began researching HUD failure. He discovered that low voltage in batteries, often times, can cause HUD failure and that replacing the battery can absolutely resolve the issue. I immediately texted Robert and Alex asking them if they thought this should be attempted before returning the car to me. Crickets!!! An hour later, a driver calls and tells me he is delivering my car. I call Alex. No answer. Car delivered. Work detail doesn’t mention anything about trying a new battery. One would think that something that MIGHT take 30 minutes to TRY, so that a 7 month old, fully functioning vehicle could be returned to a customer would be attempted. When a vehicle’s sticker price reflects that it should be a HIGH QUALITY vehicle, the dealership constantly advertises about how much they value customer service and satisfaction, they REALLY should, “walk the walk,” not just “talk the talk!!” So very disappointed, Deanna Kim Hoff More

I cannot say enough positive things about my experience with Sewell Cadillac of San Antonio. I originally purchased my Cadillac from Bayway Cadillac in Houston. The vehicle was less than two weeks old w with Sewell Cadillac of San Antonio. I originally purchased my Cadillac from Bayway Cadillac in Houston. The vehicle was less than two weeks old when it became clear it had serious issues. After attempting to have the selling dealership address the problem — including a scheduled transport that they failed to show up for or even notify me about — I turned to Sewell Cadillac in San Antonio for help. From the moment I dropped the vehicle off with Parker in Service, Sewell stepped in and treated me like I had purchased the car from them. Parker was professional, communicative, and genuinely concerned about resolving the issue. Sewell took over the repair process and worked with me for over four months while coordinating with GM. When GM ultimately repurchased the vehicle, Sewell continued to handle everything with the same level of professionalism. From service through delivery, the experience was seamless. Picking up my new vehicle from Jacob was smooth and organized, and he made sure I left completely satisfied. What could have been an incredibly frustrating experience was handled with integrity, courtesy, and true customer care. Sewell did not have to take this on — but they did, and they did it exceptionally well. I am extremely happy with my new purchase and very grateful for the outstanding service I received. Sewell has absolutely earned my future business. More

today 12/5/2025, was my pick up day after a week and a half looking a several SUVs and working a deal, finally we were going to get the vehicle, after several trips to the dealership and working numbers w half looking a several SUVs and working a deal, finally we were going to get the vehicle, after several trips to the dealership and working numbers we had the one, they accepted my offer of $93,115.48 out the door, for a 2023 escalade, who was going to say that we were going to be leaving without the vehicle because of their lack of transparency when working the deal they expected me to pay up front $7,710 that were never discussed, upps!!! they say when i asked what's going on, i have a purchased agreement signed and approved by them showing the out the door price, the bank already knew and approved everything and today Brook the sales representative who i was working with came to tell me right when i was getting ready to signed all the paperwork that amount was due and how i was going to pay for that, the whole point for requesting an out the door price is to have that exactly instead they left a down payment that was never agreed upon at any time and was brought up at the end when i was getting ready to signed all the documents, not only they tried to act like nothing was done wrong but when i called the bank USAA they told me that the dealer was wrong by doing that and to walk out because that was none sense and bad practice on their end, after i told them that i wasn't going to pay for such a thing instead of trying to make it better they simple say so sorry and on my way i went, what got me really upset was to see my kids' faces basically with a huge disappointment and the fact that i wasted my time and my family's time by doing everything that was requested to end up leaving because of their negligence and lack of transparency, if you can find the vehicle you need somewhere else please don't waste your time specially with Brook, i had to called her finance supervisor because she showed no experience when working the deal, she also told me that when getting a CPO warranty that will run consecutive with the factory warranty, i should have known to leave right then, on this particular vehicle i noticed one tired wasn't the same as the others and the others had some significant wear, what did they do? well, they left the wore out tires on it saying that they passed inspections and replaced one, does that makes sense? just like i told them i will say it here, because they wasted my time and my families and had them worked out about this i will always not recommend this place and if you had a good experience great, but this is just xx and they have no credibility Nore any sense of responsibility for their own mistakes, they prefer to waste your time and walk away from a sale when they know they messed up and were caught, with that i told them i don't want to be contacted at all unless its directly from their GM herself to make it right otherwise I'm taking my business somewhere else where they are honest and transparent, STAY AWAY FROM THIS PLACE. don't say i didn't share my experience. More

Responsive and helpful dealership. They don’t charge ridiculous fees either like some dealerships. Easy to work with. They don’t charge ridiculous fees either like some dealerships. Easy to work with. More

I have bought 10 vehicles in the last 10 yrs, 9 have been new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that i new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that in each contact I felt they truly wanted me to feel comfortable & confident. And I was! I actually feel I have friends in the dealership! More

I was interested in a CT5-V V series Blackwing. Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and swit Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and switch. Oh well, so that was my experience. I said in my return email that I was not flying 2000 miles for a bait and switch, so I guess I called their bluff. More

I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near hom the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near home were non-existent. I did a nationwide search and found exactly two vehicles that met my "wants and needs". One at Ken Batchelor in San Antonio and another at a dealership in Nashville TN. I began email contact with both. Robert Black at Ken Batchelor was very prompt to answer my questions. He also was able to negotiate a very fair deal for my trade value along with the purchase of the used vehicle I was interested in. He gave me an "out the door" price which is always how I shop for a vehicle so there are no surprises in finance with this or that "fee". We worked the deal all via email. My wife and I made the 700 + mile trip to San Antonio with the appointment to pick up the vehicle at 9:00AM on a Monday morning. We got there about 8:30. We were greeted friendly and asked if we had any other questions. We did a quick test drive and the vehicle was exactly as described. We stepped right into finance and all the paperwork was ready. In and out of finance in about 15 minutes. I was a little worried about working a "deal" completely over email and phone but Ken Batchelor Cadillac eased the concern by providing a full Carfax and the inspection report from when the vehicle arrived on site. I highly recommend you consider giving Ken Batchelor Cadillac a chance to earn your business next time you are shopping for a used vehicle (or new). I am confident you won't regret it. My wife and I have purchased 25 vehicles over the past 25 years both new and used. Our experience with Robert and Ken Batchelor Cadillac was the easiest and least stressful of them all. More

I baught a 2018 precertified ats march 2021, that was not certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked s certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked so it was car was move to inpound whom they Blame me for it . IT took 2wks before ester luna finally called me . Instead of completing the deal i was threaten that the loaner car would be reported stolen since i had it too long(30+days) thats because i was waiting for my ats whick k.batchlor still had in there shop. ESTER LUNA PER THE ONLY CALL WE SPOKE SHE DECIDED TO UNWIND THE LOAN, I ASK WHAT IS THAT SHE EXPLAINED AND NOW THEY HAVE THE LOANER OVER A WEEK AND BECAUSE I HAVNT HAD A CHANCE TO PICK UP MY 10K DWN PYMNT AND TRADE IN , NATHAN MGR IS AGAIN THREATEN TO CHARGE ME SOME TYPE OF FEES PER SOME TX LAW .. very unprofitional attitudes , deeply regret doing business with ken batchelor cadillac. Ester Luna GM diffenitly ruien the Prestgous opion I had of the service and quality I expected. BUYER BEWARE More