Sewell Cadillac of Dallas

Worth my time to review I recently purchased a vehicle from Sewell... I live in Frisco and used to go to Crest in Plano since they were close. I hadn't even heard of Sewell a I recently purchased a vehicle from Sewell... I live in Frisco and used to go to Crest in Plano since they were close. I hadn't even heard of Sewell at the time.... Crest moved to Frisco which made me fell happy but then a friend mentioned how they had purchased several cars from Sewell over the years. My lease was ending so I figured why not at least check it out.. It as a completely difference experience. I came expecting to spend $50k on a new XT5 and left spending low $40's. I thought I needed a premium based on my research but after being thoroughly informed on what the differences were in the vehicles, the salesman ended up saying the luxury trim is what fit my requirements. Had this salesman just gave me what asked for, I likely would have been just fine.... He stated that he wanted to make sure I understood everything. Having done a lot of research, I felt that I did........ I didn't..... By asking questions about the real things that mattered and explaining what the options are, I moved one trim level down and still received everything that I needed... I still feel so confused because I don't feel like I went to a car dealership. A car dealership is supposed to keep up selling you and make as much money as possible. This salesman took his time to listen to me and made sure that I was not spending too much. Sadly, I have a problem remembering names and cant recall who my salesman was. All I can recall is that he had several race car pictures on his desk. If you see this review, thank you and sorry I forgot your name LoL! oh and no tricks in finance. I did end up buying the tire and wheel policy and the excess wear.... excess wear is a no brainier and if you like to tap curbs like me, tire and wheel policy is very good option. LoL... More

Very Professional My wife and I went to Sewell Cadillac looking for a specific vehicle. My wife had a great deal of research on vechicles prior to our visit, and we had My wife and I went to Sewell Cadillac looking for a specific vehicle. My wife had a great deal of research on vechicles prior to our visit, and we had several other dealerships to visit. Sewell was our fist stop, and Nick Mitchell greeted us. He was very professional and appreciated the homework my wife had done. More

Customer service is the culture at Sewell We just bought or fourth car at Sewell village. Our sales agent, Steve Cauthon, was a sincere representative of a quality dealership. Once we decided We just bought or fourth car at Sewell village. Our sales agent, Steve Cauthon, was a sincere representative of a quality dealership. Once we decided on the model and colors Steve went to work finding the car. Two days later he had found the car, made it ready And had it ready to go. Everyone at Sewell wants to help you. They even bake cookies every hour. I really enjoyed the technical breakfast session a week later. They went over your car from top to bottom and explained every button. Sewell and Steve have my undivided attention. I wouldn't think of going elsewhere to buy a car. More

wow... just wow! This is not a car dealership.... this is an experience.... after going to car dealerships for years, I finally landed at Sewell.... let me tell you, t This is not a car dealership.... this is an experience.... after going to car dealerships for years, I finally landed at Sewell.... let me tell you, this is not like any other car dealership. Its a stress free no push environment. I never once felt like I was getting the typical BS that dealerships usually give, just telling you what you want to hear to make a sale... I worked wish a salesman named Dustin who was very knowledgeable on the car and went out of his way to make sure I didn't pay too much. He did some researching only to find out that I received special discounts due to where I worked... I had no idea!!!! no other dealer ever would have went through the extra work to find this!! More

Customer Service is the Best in the Business This is the second time I’ve leased a Cadillac from Sewell and I will continue to because of the customer service when I bring my car in for a car was This is the second time I’ve leased a Cadillac from Sewell and I will continue to because of the customer service when I bring my car in for a car wash- a FREE car wash. I’m always greeted so warmly by all of the associates and my sales person, Melanie is always there to check on how I am doing and if I have any questions. I love the email updates I get to remind me that it’s time for a service and know I will get a smiling face when I come in for service. I’ll never car shop anywhere else! More

Amazing customer service! I have been a Sewell customer for 3 years and am blown away by their costumer service. They make every person feel like a VIP . They thrive in making I have been a Sewell customer for 3 years and am blown away by their costumer service. They make every person feel like a VIP . They thrive in making someone feel comfortable and appreciated each time they enter the dealership. The sale associates are so friendly and go above and beyond. The service drive is quick and easy- I’ve never had an issue. They are my Sewell family and I’m proud to be a Sewell member for life. -Laura More

Service I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything I recently brought a used vehicle in I had puchased elsewhere. The Service Rep made bo comments about condition, other repairs needed or anything. I was referred to Sewell because of it's image of customer service. I've not yet experienced this great customer service. More

Sewell helped repair my vehicle when Crest would not After Crest refused to repair my vehicle under a TSB I went to Sewell who repaired it quickly with no issue. I will always look to Sewell for service After Crest refused to repair my vehicle under a TSB I went to Sewell who repaired it quickly with no issue. I will always look to Sewell for service or new car purchases in the future. More

No returned emails or phone calls after purchase Be careful when you purchase a vehicle. Once you make the purchase and have a problem with your vehicle, they won't respond to phone calls, emails or Be careful when you purchase a vehicle. Once you make the purchase and have a problem with your vehicle, they won't respond to phone calls, emails or texts. More