Sewell Cadillac of Dallas

I was told part was discontinued, I had to find the parts myself. Was told they would put the parts on. The job of replacing the doors was horrendous. The installed door panels look a mess. Very poor service myself. Was told they would put the parts on. The job of replacing the doors was horrendous. The installed door panels look a mess. Very poor service work. I may not ever go back there. Sewell is supposed to be known for its customer service, it sucks now. I don’t know what I’m going to do when those doors fall off. I have been advised that they will not fix them again. What am I supposed to do? New car not an option More

I wanted to take a moment to express my appreciation for the exceptional service I consistently receive at your Dallas location. Every time I visit for service, a car wash, or any other need, I am greeted b the exceptional service I consistently receive at your Dallas location. Every time I visit for service, a car wash, or any other need, I am greeted by a professional, welcoming, and customer-focused team. It is always a positive experience, which is why I continue to return to your dealership. I would especially like to recognize Javier Hernandez for going above and beyond during my most recent visit. When I arrived to pick up my vehicle from service, I noticed that it had not been washed. While I was disappointed, I did not intend to mention it. Javier noticed my expression immediately, came over to see if he could help, and asked if everything was okay. When I explained that I had been hoping my car would have been washed, he immediately took ownership of the situation. Javier apologized for the missed opportunity and kindly asked if I could wait about 10 minutes so he could personally wash and hand-dry my vehicle. His willingness to step in, address the issue, and ensure I left satisfied was truly impressive. It is the small things like this that make a big difference and keep customers coming back. Javier's attentiveness, professionalism, and commitment to customer satisfaction turned a moment of disappointment into a wonderful experience. Great job, Javier, and thank you! You truly made my day. More

Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs . lot, I realized it was too small for my needs . More

This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sal professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW! More

They list cars that are not actually available. I consider this a bait and switch. When you inquire, they tell you the car is sold then offer to order you one. This website should be used for ac I consider this a bait and switch. When you inquire, they tell you the car is sold then offer to order you one. This website should be used for actual cars available. More

After my husband and called to confirm the car was there and it was made a appointment to test drive they sold the car when knowing we had to drive 2 hours from Sheppard to get there. But I did manage to ge and it was made a appointment to test drive they sold the car when knowing we had to drive 2 hours from Sheppard to get there. But I did manage to get the same SRX from carvana. Thank heavens More

Recently bought a new CT5V blackwing from sewell. I searched for a dealer that would not charge a "market adjustment" (aka take advantage of their customers). I was referred to Dustin from on some face searched for a dealer that would not charge a "market adjustment" (aka take advantage of their customers). I was referred to Dustin from on some facebook forum posts and I have nothing but positive words to say. Being from out of town theres always a little concern in the back of your head that you could travel all the way there and then the dealer start playing games. As he had a great reputation on the forums and groups, it helped ease my mind and having spoken with him a few times, I felt confident that I made the right decision. The entire deal from placing the order to signing the paperwork was easier than buying a car from my local dealer. No games and all paperwork was ready before I arrived so I did not have to sit around for hours..... This isnt just how buying a car should be, this is how buying anything should be. More

Good Morning, Mr. EljundiI had the pleasure of Good Morning, Mr. Eljundi I had the pleasure of interacting with Mister Nathan Redden your finance manager, he provider awesome customer service. A Good Morning, Mr. Eljundi I had the pleasure of interacting with Mister Nathan Redden your finance manager, he provider awesome customer service. Above and beyond what I expected and am use too, Will continue to use Sewell for all my car needs, Mister Redden totally ease my mind about my warranty decision, More

Great customer service - we are on the hunt of buying a SUV and my husband spoke to Kevin Lewis prior to arrival. He let him know that we were looking to test drive a 2021 Escalade. Kevin let him know that SUV and my husband spoke to Kevin Lewis prior to arrival. He let him know that we were looking to test drive a 2021 Escalade. Kevin let him know that the only way we would be able to get our hands on one for test drive would be with a pre-owned Escalade. We arrived on a Friday.afternoon and within 15 minutes of arrival, we were testing driving a pre-owned Escalade. He let us know that the wait time for a new Escalade is between 6-8 months. The wait is definitely worth it because the ride does not compare with any other SUV we have driven. If we do decide to purchase, we will definitely go with Kevin at Sewell. More

Did not have the advertised, "family treatment." Did not buy and did not stick around. Noted that in this venue and someone at the dealership did actually follow up. However, no further action will be taken buy and did not stick around. Noted that in this venue and someone at the dealership did actually follow up. However, no further action will be taken on my part. As they say in automobile advertising, "Your mileage may vary." Good luck. More