Sewell Cadillac of Houston

My last Cadillac!!! I’ve driven Cadillacs for 25 years with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) that has gone wrong……. The transmission went out at 20k miles!! They fixed it but It’s still slam shifting around 20mph but they’re telling me that’s normal with this car. Default engineering. Too much horsepower for a lightweight vehicle. It literally feels like I leave the engine behind when I speed up. I brought it back after they fixed it and they said it had to relearn how I drive. So I gave it time to learn but when I brought it back they said “if they find anything wrong, their previous work/parts are only guaranteed for one year” which was up in November. They said they couldn’t find anything wrong with it even though it’s still doing the exact thing they supposedly fixed. The camshaft position valve had to be replaced on the intake side actuator(?) at 20k miles. The hidden compartment door motor failed at 20K miles. So now the engine light is back on again at 30k miles and they said it’s the camshaft again but this time on the exhaust side ($539 not covered under warranty or customer good will). INTERNAL FAILURE IN SOLENOID EXHAUST CAMSHAFT SOLENOID CIRCUIT BANK. The lock cylinder on the driver’s door failed so the physical key won’t unlock the car if the remote dies. Again, at 20k miles. Sewell employees were very nice as I was told “they have warrantees in place for a reason”. If I could give Cadillac zero stars I would. June 2021 More

Awesome service I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patron I got an Escalade from Sewell mainly due to the fact that my dear friend couldn't stop singing praises to Sewell and the way they service their patrons.. Well needless to say I am sold.. They aren't the perfect place... lets be honest no dealership will ever be, however at Sewell you can rest assured that if anything isn't working for you, they will without a doubt walk the extra mile to make it right again... two people will make me for sure purchase again from Sewell a. Tim Austin (Sales Rep). b. TJ Narlock (Service Manager) THE ABSOLUTE BEST OF ALL!!! More

I went to purchase a used vehicle and asked to speak to the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if h the manager about my trade and I asked him if he was the manager because he didn't have a name tag that said he was the used car manager,I asked if he really is the manager and he got upset and would not sell me the vehicle,I exotic have a great experience but got a poor experience and was very dissapointed,a young used car manager very immature and unprofessional,don't buy a used car from them,go to another dealership who will treat you good and value their customers More

Sewell sells lemons! Ever since I purchased my 2017 XT5 from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. S from Sewell Cadillac of Houston, I’ve had nothing but issues with the car. We believe it was damaged on their lot during Harvey and never reported. Since, it’s had transmission issues, now random rust specks on the tailgate and just an ongoing array of issues with this car from storm damage. Buyers beware! Additionally, I took thisXT5 in for service work as the transmission lights were coming on stating not to drive it anymore. After having it towed across Houston to Sewell, I was told it was and electronic mechanism and they fixed it. I pick it up today, Christmas Eve, and the lights are now coming on. This dealership has nice people but their integrity and ethics are in question by me and many others I’ve spoken to. They should’ve never had this car for sale! More

Ryan the Service Director Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan took care of me after a few days. It is nice knowing Sewell stands behind the cars they sell. Thank you More

Mercedes of West Houston 2018/Audi North 2017 They are in decline. Their salesmen are passive aggressive after the fact. They do little digs after the sale. The salesmen don't want to help you wit They are in decline. Their salesmen are passive aggressive after the fact. They do little digs after the sale. The salesmen don't want to help you with immediate normal questions after the purchase. 12/17 I bought a q7 2017 and ten months later when traded to another Sewell dealership I lost over $10k. My equity check I was told would take 2 weeks then told 4-5 weeks. I wanted to hear why it would take that long because I know dealers are directly linked to the state. After 20 minutes of explaining and insults pretty much telling me not to ask because it's only been a week, I told the lady, because I'm smart lol, "ok, then technically the car and the title are both mine and now I can call the state to inquire about the timing." Then immediately I was told that in fact it has already been verified that my title was clear which was the only reason for the delay she said. Then she told me, " it should be any day." That equals lies. Then the salesman called me passive aggressively saying I was causing trouble jokingly and asked had I been drinking because he could tell. Wow! They're exceptional until the deal is done but not standing by their own quality for trade ins. More

Buck-passer! I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty. After several of driving, I found that t I bought a certified 2015 Cadillac XTS in Jan, 2017, with 6 years, 70000 miles bumper to bumper warranty. After several of driving, I found that the defroster of rear win-shield does not work at all. so I went to Sewell Cadillac Dallas first for a check, but they told me they could not where the problem is. Good thing is I'm in Dallas, TX and there are not so many times that I would need to use this defroster, so I just left with it without trying another Sewell dealership in Grapevine, which turns out to be the biggest mistake I made. Recently as the weather in Dallas is getting cold, and it takes me more than 15-20 minutes to wait for the rear win-shield get clear, because the xxxx defroster doesn't work at all. I had to go to Sewell Cadillac Grapevine for another check. I was told by the technician that something was disconnected/broken inside the circuit, which most likely happened when the glassed was tinted. They will need to take off the whole glass and get it fixed. Unfortunately, this is not covered by the warranty. they need me to talk with whoever sold me this car for a solution. So I called Sewell Cadillac. My salesperson was out, and his manager( Scott) answered the phone. The conversation with this guy was really frustrating. He didn't want to assume any responsibility for the problem they made--they sold me a car with a problem with the defroster and they just hide that to me. He refused to cover any cost to get this issue fixed, and asked me "how could we know that the problem was not caused by you? you have bought this car for one year and anything could happen during this time..." Come on, you think that I am such a bored person that I have to find some time to get my car out of work? I swear to God that I never even touched the rear win-shield since I bought this car! This is really horrible experience. The sales with this dealership are liars and irresponsible. I love Cadillac, but shame on you--Sewell Cadillac of Houston! More