Sewell Cadillac of Houston

What can I say, I am blown away on professionalism and customer service I experienced at Sewell. I bought used (no warranty) Cadillac - great and professional buying experience with Mackenzie, no push, ho customer service I experienced at Sewell. I bought used (no warranty) Cadillac - great and professional buying experience with Mackenzie, no push, honest trade in value (they actually matched Carmax offer). Two weeks later went for maintenance. During the service, I found out that one of the shocks is leaking (pretty expensive part in Escalade). I immediately went to used car manager Kim, ready to start the war over defect that wasn't disclosed. Manager not only approved the repair right away but also make sure that it was done very quick and at $0 costs from me. THIS IS HOW customer service should look like. I will be coming back to Sewell! More

Just left the dealership from my initial car search and test drive. The sales associate, Mackenzie, was prompt, smart, knowledgeable and very accommodating when answering all my questions. I will definitel test drive. The sales associate, Mackenzie, was prompt, smart, knowledgeable and very accommodating when answering all my questions. I will definitely return for a second visit with her and to look at the car again. More

They couldn’t even tell me if they still had the car in stock. They just kept asking annoying sales person questions. It’s been over a week and I still don’t know if they have the car! stock. They just kept asking annoying sales person questions. It’s been over a week and I still don’t know if they have the car! More

They went out of their way to accommodate me, even during these crazy Covid times. Aaron facilitated the entire purchase remotely, and made me feel very comfortable buying without first viewing the car in pe these crazy Covid times. Aaron facilitated the entire purchase remotely, and made me feel very comfortable buying without first viewing the car in person. More

I bought an XT4 totally love my vehicle...However after the sale when I did not recieve my Title or my plates I was told lie after lie,oh we tried to contact you(ugh No!!) or oh we have the plates at our d the sale when I did not recieve my Title or my plates I was told lie after lie,oh we tried to contact you(ugh No!!) or oh we have the plates at our dealership...I tell them I will pick them up the next day...Drive all the way there... "Oh sorry we mailed them out!!! Etc. It has been 3 months since I bought my vehicle and I am still Waiting for my plates and my title!!!! Ask to speak to management"oh I will have them call you still waiting for that call too!!!! I will Never Buy Another Car From Sewell!!!!! More

Kendall Carter and her team are AWESOME!! Will return!! I have never experienced such an excellent transaction before!!! Great service have never experienced such an excellent transaction before!!! Great service More

I bought a CT5 on September 11. I had already visited two other dealership and was disappointment in my search until we arrived at Sewell. I received a more than generous offer on my trade in and the price o other dealership and was disappointment in my search until we arrived at Sewell. I received a more than generous offer on my trade in and the price of the vehicle purchased. Everyone was super nice, helpful and accommodating, especially our salesperson Kyle. I will definitely be back when I am ready for a new purchase in the future. More

First class all around! Thanks Dalton for a great experience. experience. More

My last Cadillac!!! I’ve driven Cadillacs for 25 years with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) with no plans of ever driving anything else. Until now. I have a 2015 SRX with 30k miles on it, here’s a list of everything (that I can remember) that has gone wrong……. The transmission went out at 20k miles!! They fixed it but It’s still slam shifting around 20mph but they’re telling me that’s normal with this car. Default engineering. Too much horsepower for a lightweight vehicle. It literally feels like I leave the engine behind when I speed up. I brought it back after they fixed it and they said it had to relearn how I drive. So I gave it time to learn but when I brought it back they said “if they find anything wrong, their previous work/parts are only guaranteed for one year” which was up in November. They said they couldn’t find anything wrong with it even though it’s still doing the exact thing they supposedly fixed. The camshaft position valve had to be replaced on the intake side actuator(?) at 20k miles. The hidden compartment door motor failed at 20K miles. So now the engine light is back on again at 30k miles and they said it’s the camshaft again but this time on the exhaust side ($539 not covered under warranty or customer good will). INTERNAL FAILURE IN SOLENOID EXHAUST CAMSHAFT SOLENOID CIRCUIT BANK. The lock cylinder on the driver’s door failed so the physical key won’t unlock the car if the remote dies. Again, at 20k miles. Sewell employees were very nice as I was told “they have warrantees in place for a reason”. If I could give Cadillac zero stars I would. June 2021 More