Sewell Chevrolet Buick GMC

In May 2020 my boyfriend and I both went to Sewell Andrews to trade in our vehicles for NEW Silverados. When we were signing they let us know that the finance manager was not there and we would have t Andrews to trade in our vehicles for NEW Silverados. When we were signing they let us know that the finance manager was not there and we would have to have our contracts mailed to us. We never received those contracts even when asked for them. Fast forward to November 2020 my boyfriends truck was totaled. The GAP process was extremely difficult considering we had no paperwork. After calling over and over we were able to get the GAP contract and the long contract but that was all. Now in July of 2022 I am trying to trade my truck in that I bought BRAND NEW. The dealership that I have been working with said that they could not give me full value because the truck had been previously WRECKED! Excuse me? I bought a brand new vehicle and I have not wrecked it myself. They showed me the Carfax where it says Sewell Andrews took possession of my vehicle November 2019 the wreck was in December 2019. I purchased the truck 6 months later under the impression I was buying a NEW unblemished vehicle. I was never made aware of this wreck and if I was aware there is no way I would buy it as a NEW vehicle. I have contacted the dealership and they are offering $500-$1000. However, I purchased this at a new vehicle price and have paying interest on amounts that shouldn't have been on a wrecked vehicle. Between my boyfriend and myself we have bought multiple vehicles through Sewell and after this experience I don't think we will be returning customers as that is just shady business. More