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Sewell INFINITI
Dallas, TX
201 Reviews
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Showing 201 reviews
Helpful February 23, 2023
In my years of experience, I have come to believe that the Sewell dealerships have 'set the bar' for what customer service/loyalty means. That goes for every moment at the dealership from assistance with the Sewell dealerships have 'set the bar' for what customer service/loyalty means. That goes for every moment at the dealership from assistance with a problem, question, new or used car purchase, after sale service, and in general the constant feeling that we (the customer) is special. Every business should strive for that level of customer pleasing, the base of a successful business life. More
by holdentesting
Employees Worked With
Jacob Rodriguez (Service) / Allison Cohen (Sales Assistance)
February 15, 2023
Great service (including loan car) fixed and work back up by Sewel/Infiniti. Price, unfortunately was by far most expensive quote received for the work performed. by Sewel/Infiniti. Price, unfortunately was by far most expensive quote received for the work performed. More
by Ruhberg
Employees Worked With
Stephen
February 09, 2023
Horrible Service Department. ... will up charge your service needs $400 Brake job was all I needed - but the multi point inspection said I needed a $1300 brake job and a $200 brak ... will up charge your service needs $400 Brake job was all I needed - but the multi point inspection said I needed a $1300 brake job and a $200 brake flush - all which was not needed for another 20,000 miles Unacceptable More
by johnciao11
Employees Worked With
Dont remember
January 28, 2023
Excellent customer service for both sales and service. Would definitely buy here again. This is my 2nd purchase here and always love the lack of a high pressure pitch. Would definitely buy here again. This is my 2nd purchase here and always love the lack of a high pressure pitch. More
by d&jhamin
Employees Worked With
Stanley Bullock
January 16, 2023
Sewell commercials def communicate different image than what happens in reality. Went to Sewell Infiniti and they write me up a $32,400 invoice for an engine, and then say turbos are also out so need anoth what happens in reality. Went to Sewell Infiniti and they write me up a $32,400 invoice for an engine, and then say turbos are also out so need another $1700. Well, gotta 2nd opinion and can just say left Grubbs instead with a running engine nothing out of pocket and some warranty work with nothing related to the engine, so basically trust eroded and lied too regarding Sewell's bogus diagnosis. What's worse is it was great they gave me a loaner, but a drunk driver hit me. Instead of the service director Travis distERBed ask if I was ok and no injuries etc. he began interrogating me as to where the car is. Well sir your staff whom we already spoke with said we responsible for it, so yeah its at the shop as mentioned previously buddy and Thanks for giving a crap about my life or well-being. I told em that was pretty foul, but really wanted to curse him out. What's worse is told em how engine was not needing replaced and did not need a 32 grand bill to give him feedback about his shop. I also advised him that the tech said he couldn't try to drive the car because he didn't have a driver license and showed me a Mexican matricular. Once he was aware of this it was just like how he acted when had the wreck, absolutely no concern whatsoever. Hopefully, Sewell at the top is not reflective to those who are running their show at the lots on the daily! Guess this explains Sewell's F rating with BBB and all the complaints, but with the Sewell commercials didn't think twice.....common mistake I'm sure many consumers fall into. More
by Ray
Employees Worked With
Travis Urb
January 13, 2023
Sewell is great. They always provide great service in a timely manner. The extra care they provide is the best. I’ve used their service department for the last 5 year They always provide great service in a timely manner. The extra care they provide is the best. I’ve used their service department for the last 5 years and look forward to continuing the relationship with Sewell in the future. More
by Kathy.Nelson19
Employees Worked With
Jessiel
December 30, 2022
Great experience. Because of the excellent service, communication and overall vibe, I will be switching from Crest to Sewell going forward. Because of the excellent service, communication and overall vibe, I will be switching from Crest to Sewell going forward. More
by Charla
Employees Worked With
Juanita
