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Sewell Jaguar Land Rover North Austin
Austin, TX
231 Reviews
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Showing 231 reviews
February 01, 2022
Sewell Land Rover is the WORST SERVICE COMPANY I have ever dealt with. I brought my Land Rover in because the service light came on. After having the vehicle for 2 week and $4,700.00 I received a text sa ever dealt with. I brought my Land Rover in because the service light came on. After having the vehicle for 2 week and $4,700.00 I received a text saying it was ready to be picked up. After driving the vehicle for 1 day the service light came on. I scheduled to drop it off on Saturday morning thinking it would be an easy reset. I was very wrong! I had no response fro Sewell service department for a week. I called repeatedly being promised a call back. After another week I final receive a text saying they were checking the work that was done and they needed a special tool that they were waiting on. Another 4 days went by and finally received a call saying there were 2 options available. They needed to do a chemical treatment to remove the sludge build up but were not sure it would solve he problem. The other option was to replace the entire engine. My response was this was supposedly already done and payed for. The service manager said I will look into it and see what I can do. 3 days later I receive a text that the vehicle was ready to be picked up. No followup call, no explanation of what they will do and the service light is still on. To top it off some of the same parts were replaced 18 months earlier. I will never buy another Land Rover again and never do any business with Sewell! I am trading my Land Rover in as soon as I can find someone to take it! Absolutely the worst!!!!!!!!!!!!!!!!!!!!!!!!!! More
by jhonning
Employees Worked With
Matt Humphrey
Helpful January 07, 2022
We had an amazing experience in trading our previous vehicle and purchasing our new Land Rover. Thano made the entire process and experience feel simple and easy to navigate. We felt well counseled an vehicle and purchasing our new Land Rover. Thano made the entire process and experience feel simple and easy to navigate. We felt well counseled and "surprised and delighted" at the end with the big reveal / walkthrough. Highly recommend both the dealership and Thano - thank you! More
by Carolina
Employees Worked With
Thano Drivas
December 22, 2021
I live in Ft. Worth but am a Sewell loyalist so chose Sewell Land Rover in Austin to get my new Range Rover. It was well worth the 3 hr drive back and forth! Sewell is consistently stellar in its custo Sewell Land Rover in Austin to get my new Range Rover. It was well worth the 3 hr drive back and forth! Sewell is consistently stellar in its customer service and this experience is included. Thano was super easy to deal with, very responsive and worked with me on all of the various details. More
by Ppresent
Employees Worked With
Thano Drivas
December 09, 2021
Thanos was wonderful with addressing all of my concerns. Just the fact that he was willing to work with me (due the fact I was in a lease with another dealership), as other dealership told me they couldn’t Just the fact that he was willing to work with me (due the fact I was in a lease with another dealership), as other dealership told me they couldn’t not help me with purchasing a vehicle. He was very expeditious as well in ensuring the process with smoothly from start to finish. Thank you so much. More
by Jsan79916
Employees Worked With
Thano Drivas
December 06, 2021
We had a great experience buying our Land Rover at Sewell. Thano did a great job answering all of our questions, being patient, friendly, and helpful! Sewell. Thano did a great job answering all of our questions, being patient, friendly, and helpful! More
by kdaugherty
Employees Worked With
Thano Drivas
November 02, 2021
This was such a great experience for me, it had to be the easiest car transaction I have ever had.Thano did a great job covering everything I needed to know about my new Defender. easiest car transaction I have ever had.Thano did a great job covering everything I needed to know about my new Defender. More
by bpitman53
Employees Worked With
Richard Thrush, Thano Drivas
October 29, 2021
My wife and I had a great experience buying a new Land Rover Discovery with Thano Drivas. Thano helped us weigh our options between multiple models (and test drives!), answered our many questions, helped Rover Discovery with Thano Drivas. Thano helped us weigh our options between multiple models (and test drives!), answered our many questions, helped us get where we needed to on our trade-in, and worked with us to find a car during a time when it's extremely difficult to locate one. Just a great person to work with -- he never pressured us, picked up quickly on what we needed, was super-responsive after our visit, and helped us get a car that we wanted far more quickly than we expected. Thanks Thano! More
by Frank Madden
Employees Worked With
Thano Drivas
