Sewell Lexus of Dallas

*WARNING* I paid for my car in full and they will not release paperwork to me , please do not do business with Sewell , purchase from any other lexus dealer . *WARNING* release paperwork to me , please do not do business with Sewell , purchase from any other lexus dealer . *WARNING* More

Bought a car from them as an out of state buyer. Lots of hidden damages not disclosed. Bad drill holes on doors not disclosed, Vehicle came to me with missing parts. Bad overall experience. Unhappy Lots of hidden damages not disclosed. Bad drill holes on doors not disclosed, Vehicle came to me with missing parts. Bad overall experience. Unhappy with condition of vehicle. Tons of scratches on vehicle that were not disclosed AT ALL NOT happy with the condition FORCED to lose thousands of dollars to try to sell it off to someone else. When they offered a buy it back they offered me THOUSANDS of dollars less than what I paid them.. I suggest if you want to buy a car from them to check it out in person because the sales person won’t disclose any damages so they don’t lose the sale. DO NOT DO BUSINESS WITH THEM!!! AND SAVE YOUR HEADACHE Edit. Per your response I have reached out to you multiple times left multiple voice messages and you leave this review responding to make you look good and while you ignore my calls and voicemails. There’s no need to reach out anymore. Your vehicle was misrepresented to me by your sales associate Jimmy Tseng I ended up losing over $10,000 on this vehicle due to his misrepresentation made by him and your dealership I don’t like mentioning names but losing $10,000 due to someone’s negligence and misrepresentation is really hard for me to eat. Just because he wasn’t honest and he didn’t want to lose the sale But I want to make sure everyone sees this so whatever happened to me, does not happen to anyone else More

We are so thankful to Katie Fitzgerald for providing us with such an amazing experience at Sewell Lexus of Dallas. From start to finish she was outstanding, providing exceptional customer service, professi with such an amazing experience at Sewell Lexus of Dallas. From start to finish she was outstanding, providing exceptional customer service, professionalism, and attention to detail. My wife wanted a specific exterior and interior color combination that was not being regularly produced by Lexus for this specific model (RX450h+ Luxury). She put in the extra effort to advocate on our behalf and get a special request in to Lexus, where she successfully secured this unicorn for us. We are absolutely thrilled. It's the most beautifully designed and engineered car we've ever seen, and we're thrilled with it. Katie's communication was excellent throughout the whole process. Everything was smooth and stress-free, in advance and on the day of delivery. She was so sweet that she sent a very thoughtful and awesome gift package so my wife had something to open at Christmas since the car did not arrive until January. Katie is the absolute best. She made us feel like family, as did the sales finance manager Brian Arnold, who took time to have a sincere personal conversation with us and answer any questions we had. Complete honesty and transparency at every point in the purchase process. Top shelf experience. We bought our first Lexus from Sewell Lexus of Dallas 20 years ago, and will continue to be loyal customers. It is because of their clear commitment to providing their guests with consistently great experiences with sales consultants, managers, and service advisors. This dealership is in a class by themselves. More

Called to find a TX and delighted they had one! Gary W. was willing to even stay late after hours for our arrival since we were coming from out of town! They processed a trade and the new purchase Gary W. was willing to even stay late after hours for our arrival since we were coming from out of town! They processed a trade and the new purchase in an hour! Gary was professional, courteous, and went over the top on helping us ! He even brought a forgotten garage door opener to us 45 minutes away the next day! Best car buying experience ever! I even noticed a paperwork typo later and Karrie fixed it with in a few hours. Gary never made us feel pressured to rush even though we were keeping them late in a Saturday! That was impressive and not like any other car buying experience I have ever had! Would work with him again for sure because the level of service was impressive! More

I have been very disappointed with the ethics of this dealership. I was introduced to the book Customer for Life by Carl Sewell by one of their sales agents, which I ordered and read. In the book, Mrs. S dealership. I was introduced to the book Customer for Life by Carl Sewell by one of their sales agents, which I ordered and read. In the book, Mrs. Sewell stated that they would never sell a vehicle over MSRP. However, after having a GX550 on order for over a year with no delivery, I’ve learned otherwise. I’ve been told repeatedly that I am still on the list and that my vehicle has not yet arrived—but at the same time, they have "used " ones with only about 1,000 miles available for purchase at $10,000–$15,000 over MSRP. This practice feels like nothing more than a money-making racket by the Sewells. I have purchased one vehicle from Sewell in the past, and that was a good experience, but it’s sad to see that greed now seems more important than integrity. AWC More

The buying experience at Sewell Lexus Of Dallas Pre-Owned, located at 3500 Manor Way, Dallas, Texas 75235 was exemplary! We purchased a Lexus GX 460. Ryan Shuey was the Sales Associate for the pur Pre-Owned, located at 3500 Manor Way, Dallas, Texas 75235 was exemplary! We purchased a Lexus GX 460. Ryan Shuey was the Sales Associate for the purchase. Ryan’s knowledge, patience, and attentiveness was absolutely outstanding!!! We will surely take into consideration in purchasing our next vehicle from Sewell Lexus of Dallas as a result of the professionalism given by Ryan Shuey!! A big Thanks to the entire staff of Sewell Lexus of Dallas Texas. More