The people at this dealership have to be the most dishonest and greedy people in all of North Texas. I have been trying to assist my 57 year old mother in negotiating a price on a 2019 ES350 Luxury for over two weeks now. Sewell Lexus has made the experience excruciatingly difficult and unfulfilling. They will lie to you and tell you a vehicle is not available for purchase if they cannot expect to rob you blind in broad daylight on the price. For example, a gentleman by the name of Kelvin Newton will ignore every reasonable request, if it doesn't increase his bottom line. I bought my mother on her only day off to test drive a vehicle that actually doesn't exist. Instead of alerting us to this, Mr. Newton went to collude with his manager Ms. Melissa Lauck on how they can extract as many dollars as they can from my mother.
He then went to goof off in the dealership for an hour and showed us a car with less features for more money. We decided to leave at that point and give another dealer a chance as they were highly unhelpful and thirsting for profit. I decided another day to give Mr. Newton another chance to sell us the correct vehicle. He wonderfully fails to do so and offers to sell us a vehicle with body damage fresh off of the carrier truck. He lies and says he's at the dealership and has viewed the car, when he had just told me he was not working that day moments before. So, I then had some choice words for him about his conduct. He then decided to separate from me and the transaction in an elaborate sob story worthy of an Academy award. Do note that he will still benefit from the transaction if we ever do get to purchase a vehicle.
His manager Ms. Melissa Lauck is just as much as an actress as he is an actor. She has sat in her gilded office and barked at me for days over the phone and email like she is the district attorney of Dallas. She has delighted in being smarmy, making me and my mother, who’s a pharmacist, feel like idiots. She has said repeatedly with confidence that she can no longer price the vehicle competitively. Just to let people know, dealership salespeople and their managers etc. receive immense monthly bonuses, quarterly bonuses and secret incentives from Lexus to encourage them to make as much money as possible no matter what .They also get a bonus called holdback they receive purely for selling the car. So, they can surely keep the excuses for their greed.
Don't believe the hype they have created on television with their commercials. Those free car washes, cookies and marble floors in their dealerships are costing you thousands. The people I described are complacent in their ways and they are getting cosigned by their superior Mr. Ross Taylor, who was also very smarmy on the phone explaining this issue. I asked for accessories for the vehicle worth less than $200 to finish the deal, and Mr. Ross Taylor made no concerted effort to be helpful. It explains well how trifling they can be at Sewell Lexus.