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Sewell Lexus of Dallas
Dallas, TX
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 129 reviews
May 03, 2023
Service and supervisors over all are not professional nor cars about the customer at all.its all about how much thay can charge and make on you. cars about the customer at all.its all about how much thay can charge and make on you. More
by acjdwynn
Employees Worked With
Service and and sales management
April 22, 2023
Fake Listings for Nonexistent Vehicles - Sewell had listings for 20 2023 Lexus LX600 SUVs on the cars.com site. These vehicles had specific VIN numbers in the advertisement, options and pricing. Upon listings for 20 2023 Lexus LX600 SUVs on the cars.com site. These vehicles had specific VIN numbers in the advertisement, options and pricing. Upon inquiring, I received a response that none were available for two to three years. If no vehicles are available for two to three years, why are you advertising 20 new vehicles for sale with VIN numbers that are clearly not available? They did try to 'bait and switch' to a pre-owned vehicle, selling for approx $20,000 over MSRP of a new model. Terrible experience and I would question the legitimacy and trustworthiness of this dealership. More
by DFWTX
Employees Worked With
Alex Amaya
March 22, 2023
MICHEAL GRAHAM! MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By far the best in class service I have ever received. Ask for him when you shop Sewell. More
by ellaragland
Employees Worked With
MICHEAL GRAHAM
February 23, 2023
G sale Manger was not much help for my son and over all experience was sad we don't know how their adds claims do be the best in customer satisfaction. experience was sad we don't know how their adds claims do be the best in customer satisfaction. More
by Joe
Employees Worked With
Gsm
February 09, 2023
Not the customer service this dealership advertises I guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly they don't care about the low ones😞 More
by Cinvestment1974c
Employees Worked With
Jared romo
February 02, 2023
Contacted with questions about car at dealership- auto messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to de messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to dealer website and determined car was not the color I wanted and lacked an essential option package. Got a number of emails subsequent to which I responded multiple times I was not interested. I have had my car serviced here and dealership took good care of me, but disappointed they went dark on me when I told them I wanted my two questions answered before I gave them permission to call me. More
by Chris_in_Texas
Employees Worked With
Email Bot
October 30, 2022
We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding custome Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again. More
by Beverly Lu-Tacker
Employees Worked With
Craig Gunnis
September 29, 2022
They dealt with me professionally and promptly. The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! More
by Randy
Employees Worked With
Colt Carlisle
