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Sewell Lexus of Dallas
Dallas, TX
126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 126 reviews
March 22, 2023
MICHEAL GRAHAM! MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By far the best in class service I have ever received. Ask for him when you shop Sewell. More
by ellaragland
Employees Worked With
MICHEAL GRAHAM
February 23, 2023
G sale Manger was not much help for my son and over all experience was sad we don't know how their adds claims do be the best in customer satisfaction. experience was sad we don't know how their adds claims do be the best in customer satisfaction. More
by Joe
Employees Worked With
Gsm
February 09, 2023
Not the customer service this dealership advertises I guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly they don't care about the low ones😞 More
by Cinvestment1974c
Employees Worked With
Jared romo
February 02, 2023
Contacted with questions about car at dealership- auto messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to de messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to dealer website and determined car was not the color I wanted and lacked an essential option package. Got a number of emails subsequent to which I responded multiple times I was not interested. I have had my car serviced here and dealership took good care of me, but disappointed they went dark on me when I told them I wanted my two questions answered before I gave them permission to call me. More
by Chris_in_Texas
Employees Worked With
Email Bot
October 30, 2022
We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding custome Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again. More
by Beverly Lu-Tacker
Employees Worked With
Craig Gunnis
September 29, 2022
They dealt with me professionally and promptly. The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! More
by Randy
Employees Worked With
Colt Carlisle
June 13, 2022
My name is Valisha I am a single mom. I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phen I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phenomenal and honest !!!! I see why he is Lexus top sales associate. Mr. Kielson sent a Lyft to picked up, once I arrived at the dealership I was greeted as soon as I walked through the door. Mr. Kielson assistance Kevin Moreno was awesome he and Mr.Kielson could answer all my questions about the car inform on details of the car. Prior to leaving the dealership Mr. Moreno walked me through all the bells and whistles of the car and even set everything up so I didn't have to spend time figuring out how things worked on the car. The Business Manager Laura Munzo was an angel worked diligently to get me to the number I was comfortable with, and went beyond my expectation. It honestly felt like family !!! I did not think I could afford an Lexus, but Ms. Munoz made it possible. The experience with Mr. Kielson, Mr. Moreno, and Ms. Munzo have made me a lifetime customer of Sewell Lexus of Dallas !!!!! I have shared and will continue to share my experience with all my friends and family. If you are in need of a vehicle call The Dream Team at Sewell Lexus of Dallas they will not disappoint !!!!!! More
by dollie.edwards
Employees Worked With
David Keilson, Kevin Moreno, Laura Munzo
May 06, 2022
Normally Lexus is amazing to work with and my favorite car to drive. However, I purchased a car from this dealership in December, 2021 and traded in the car I currently had. It is now May, 2022 and Carl J car to drive. However, I purchased a car from this dealership in December, 2021 and traded in the car I currently had. It is now May, 2022 and Carl Jacob from finance has been calling me, harassing me and bullying me to sign an updated milage form. I have told him very clearly that I am not comfortable nor willing to sign a document updating the mileage for a car that I have not owned for six months. I have no idea what has happened with that car in the months since I traded it in and therefore not willing to sign anything. He continues to tell me I have to because the state of Texas needs it and the wrong milage is an oversight from when I originally traded it. I know when I signed all of my documents the milage was correct. Again, I have no knowledge what has happened with that car or where it has been since they took ownership of my new car. That feels very fraudulent to me. Had they called me a week after saying there was an issue, then maybe, but not six months later. After I was very clear with him that I was not willing to sign anything now as it feels fraudulent and illegal he had other people from the dealership call me to harass me, including the sales person, Cynthia. He seems to not care that I have told him very clearly no nor that I told him that feels very illegal. Instead, he continues to find ways to harass and bully me. More
by celiserico
Employees Worked With
Carl Jacob, Cynthia Santiago
