Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sewell Lexus of Dallas
Dallas, TX
137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 137 reviews
April 22, 2023
Fake Listings for Nonexistent Vehicles - Sewell had listings for 20 2023 Lexus LX600 SUVs on the cars.com site. These vehicles had specific VIN numbers in the advertisement, options and pricing. Upon listings for 20 2023 Lexus LX600 SUVs on the cars.com site. These vehicles had specific VIN numbers in the advertisement, options and pricing. Upon inquiring, I received a response that none were available for two to three years. If no vehicles are available for two to three years, why are you advertising 20 new vehicles for sale with VIN numbers that are clearly not available? They did try to 'bait and switch' to a pre-owned vehicle, selling for approx $20,000 over MSRP of a new model. Terrible experience and I would question the legitimacy and trustworthiness of this dealership. More
by DFWTX
Employees Worked With
Alex Amaya
March 22, 2023
MICHEAL GRAHAM! MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By MICHEAL GRAHAM! MICHEAL GRAHAM! is the greatest. I had a phenomenal buying experience. He was extremely helpful, and made the process really easy. By far the best in class service I have ever received. Ask for him when you shop Sewell. More
by ellaragland
Employees Worked With
MICHEAL GRAHAM
February 09, 2023
Not the customer service this dealership advertises I guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly guess that was the past and would never reconmend this company and I noticed that they only respond to the highest ratings and it looks very strongly they don't care about the low ones😞 More
by Cinvestment1974c
Employees Worked With
Jared romo
February 02, 2023
Contacted with questions about car at dealership- auto messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to de messages were followed with a request to provide my phone number- responded that I needed two questions answered- no response in 36 hours- went to dealer website and determined car was not the color I wanted and lacked an essential option package. Got a number of emails subsequent to which I responded multiple times I was not interested. I have had my car serviced here and dealership took good care of me, but disappointed they went dark on me when I told them I wanted my two questions answered before I gave them permission to call me. More
by Chris_in_Texas
Employees Worked With
Email Bot
October 30, 2022
We made our 2nd purchase from Mr. Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding custome Craig Gunnis at Sewell Lexus today. Craig has made our car purchase an extremely pleasant experience. Craig’s thoughtfulness, understanding customer’s needs, outstanding services, and professionalism are part of many reasons we made our 2nd Lexus purchase from him. When we are ready to make our 3rd purchase, we’ll definitely ask Craig’s assistance again. More
by Beverly Lu-Tacker
Employees Worked With
Craig Gunnis
September 29, 2022
They dealt with me professionally and promptly. The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! The salesman even took his own golf clubs out of his car to show me how a set of golf clubs would fit in the trunk. Enjoyable experience! More
by Randy
Employees Worked With
Colt Carlisle
June 13, 2022
My name is Valisha I am a single mom. I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phen I just purchased my first Lexus. The customer service at Sewell Lexus of Dallas is an experience !!!! I was speechless Mr. David Kielson was Phenomenal and honest !!!! I see why he is Lexus top sales associate. Mr. Kielson sent a Lyft to picked up, once I arrived at the dealership I was greeted as soon as I walked through the door. Mr. Kielson assistance Kevin Moreno was awesome he and Mr.Kielson could answer all my questions about the car inform on details of the car. Prior to leaving the dealership Mr. Moreno walked me through all the bells and whistles of the car and even set everything up so I didn't have to spend time figuring out how things worked on the car. The Business Manager Laura Munzo was an angel worked diligently to get me to the number I was comfortable with, and went beyond my expectation. It honestly felt like family !!! I did not think I could afford an Lexus, but Ms. Munoz made it possible. The experience with Mr. Kielson, Mr. Moreno, and Ms. Munzo have made me a lifetime customer of Sewell Lexus of Dallas !!!!! I have shared and will continue to share my experience with all my friends and family. If you are in need of a vehicle call The Dream Team at Sewell Lexus of Dallas they will not disappoint !!!!!! More
by dollie.edwards
Employees Worked With
David Keilson, Kevin Moreno, Laura Munzo
