Sewell Lexus of Dallas

This pre owned location isn’t like other Sewell dealerships. They are all typical used car salesmen. I had great experiences with other Sewell especially Audi of Sugarland. We had a deal and put do dealerships. They are all typical used car salesmen. I had great experiences with other Sewell especially Audi of Sugarland. We had a deal and put down my credit card in person. The car needed cleaning so I told them I will pick it up in the morning and sign the paperwork. The salesman called me back saying his bosses sold it to someone else. I talked to Anthony who try to put it on me. It was funny the excuse he came up with. A kid wouldnt even buy that made up excuse. AVOID and DO NOT ASSUME THEY ARE LIKE OTHER SEWELL More

Picked up my new RX 350 yesterday. It was an amazing hassle free experience! Alex Amaya was very professional throughout the process. I flew in from out of town. Lexus picked me up at the airport and hassle free experience! Alex Amaya was very professional throughout the process. I flew in from out of town. Lexus picked me up at the airport and send me on my way with my new vehicle within a few hours. This time included all paperwork and training on use of the car options. More

www.sewelllexus-dallas.com advertised a 2016 Lexus ES 350 (stock # P32289) to be a L-Certified car for sale which would include a 2 year unlimited mileage bumper to bumper warranty. When I went to the dealer (stock # P32289) to be a L-Certified car for sale which would include a 2 year unlimited mileage bumper to bumper warranty. When I went to the dealership with full intent to purchase the vehicle they said that the car was not L-Certified because it did not have factory wheels. When I mentioned that it was advertised as a L-Certified vehicle and showed them the ad on the internet they refused to honor it and instead offered me a 2 year 65,000 mile warranty but I would have to pay an additional $700 for it. I walked out. This is false advertising and not a way to get my business. More

After a fiasco with Park Place Lexus Plano trying for 5 months to get 2021 RX 350 and finding them completely lacking in customer service, no contact on status of an order, after I went to them for a statu months to get 2021 RX 350 and finding them completely lacking in customer service, no contact on status of an order, after I went to them for a status they claimed the order was deleted for no reason, never followed up on their supposed search for a close match and very slow in crediting back $1000 deposit when I had had enough of them doing nothing. I went to Sewell Lexus of Dallas, which I should have done from the beginning. 15 minutes after arriving Jacob Poteet had found the car I wanted and gave me a timeframe for getting it and only requested a $500 deposit. The level of customer service was amazing and I was kept informed of the progress with the car, including a 2 week delay due to a covid outbreak at a supplier. Bottom line Jacob did everything right and I love my new RX. He even delivered it to my door. You want service for your new Lexus purchase then go to Sewell. More

I bought a car here today and was very impressed with the team’s knowledge, concern for customers, and care they took to make this an easy process for everyone. Craig Ginnus and Wesley Peters were both extre team’s knowledge, concern for customers, and care they took to make this an easy process for everyone. Craig Ginnus and Wesley Peters were both extremely helpful and worked hard to care for me, my new car, and my experience! I would definitely recommend shopping here for your next car! More

I've purchased my fair share of vehicles over the years and have dealt with many salespersons. I must say that Randy Brown is the gold standard of professionalism, friendliness, customer service, competenc and have dealt with many salespersons. I must say that Randy Brown is the gold standard of professionalism, friendliness, customer service, competence, and overall fair dealing. I absolutely recommend Randy if you're looking for a pre-owned vehicle. This is my first Lexus (certified pre-owned), and I am completely satisfied with both the vehicle and the sales experience. Randy also expeditiously handled a couple of things after the sale to ensure my continued satisfaction. Quite simply, if you're in the market for a pre-owned Lexus, ask for Randy and he'll take good care of you! More

I want to highly recommend Ken Brown and his team with Juan Hernandez at Dallas Sewell Lexus. This is my second car and my experience was excellent. Ken and Juan were very patient with me as went thru the Juan Hernandez at Dallas Sewell Lexus. This is my second car and my experience was excellent. Ken and Juan were very patient with me as went thru the selection process. Their dedication to service was exceptional. They stayed until 8 pm to make sure everything went smooth when I made the decison to purchase. I highly recommend. More

So I scheduled for the complimentary pick-up and drop off for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one for my 5K service. Cleo dropped off my loaner and I was very impressed with the service so far. He picked it up at 08:30 and said it would be a one day service. I never heard back from Jourdan who was supposed to be my contact. Fast forward to 6 pm when I called the service dept to get a status on my car. I was told that all drop offs were done for the day and that they were all booked up for the following day. SERIOUSLY?!?!?! I should have been a first priority for a drop off. It is ridiculous that you have kept my car hostage. I may have understood if my contact had just called me and said "hey we are going to keep your car an additional day because we are not done servicing your vehicle. I would rather pay to have Lexus serviced somewhere else than to go through this again. More