Sewell Lexus of Dallas

Bait and switch Extremely disappointing today. I don't appreciate being passed off to another salesperson. You will not get a favorable review from me or anyone else Extremely disappointing today. I don't appreciate being passed off to another salesperson. You will not get a favorable review from me or anyone else I can personally persuade not to use your services Shame on you. I drove 11 hours round trip for a kick in the teeth. Thank goodness I own a reliable car. What you tried to pass off on me would not make it around the block with out needing to go in for repairs. So much for your L certified $30K car. I guess my $8K poor xxxx from the sticks car out preformed yours. More

One star too many First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or me First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement...S: TF Dictionary) at Sewell to have an oil change for 20k miles on my RC350 for today. I arrived in time and to my surprise I am last behind a long line of cars. A "Service Advisor" arrives and when I ask about the appointment, his answer is: Oh, the appointment doesn't mean anything here, first came, first served. In dibelief, I ask to talk to a "manager" who happens to be just nearby ( I have noticed during the time spent there an whole army of advisors and managers, most looking really bored) and he confirmed that there is no meaning to "appointment" at Sewell. So I mentionned that if it is so, I should maybe bring my car to a closer to home dealership instead of driving to Sewell, and with a smile he invited me to feel free to do so. I am told that the wait will be about one hour and fifteen minutes, an that is the only thing I was told. I have specifically notified them that I did not want a car wash, nor a test drive and the engine air filter is a K@N so it doesn't need to be replaced. In the middle of the wait, looking through the shop window, I have noticed one of my wheels being taken off. So now my "Service advisor" is Tiffany, who informs me that they found a nail in my tire, to what I answer that my tire doesn't leak air and I do not plan on having it fixed by Sewell. The car is finally back, engine running and Tiffany is on a phone...for a while. So some guy gets in my car and leaves. When I question where is my car, Tiffany smiles and answers that they are driving it around the dealership while the cars behind get out. When I express my disbelief, she offers to fill it with gas. So i rush to the register to pay and get out of there as soon as possible and they ask $235 (all I asked for was oil change). So when I ask them to explain what was done on my car to justify that amount, they keep looking at each other and I get a "manager" who tries to convince me that my tires where rotated, etc. Well, on the RC350 there are directional staggered tires and that was not done. And the CABIN air filter was not replaced "per my request" (Sic! engine air filter=cabin air filter). So I pay just to get out of there and take the road to go home, and after 6-7 miles, the flat tire light comes off on the instrument panel. I exit the highway and under a torrential rain, I check my tire, sure enough, the same tire is flat. When I call back and question the "manager", he tells me that they pulled the nail off the tire to check if it was going through (and they put in back on)!!! I was not told any of that while I was there.Thanks Sewell for not only stealing my money but also putting my life in danger, letting me drive the car without letting me know what your technician did!!! I finally got home 4 hrs after my appointment with the car on a truck bed. I will never, ever set my foot in a Sewell of buy a Sewell car again!!! More

Craig Gunnis ! Thank you Craig Gunnis for helping me find not just one but two cars perfect for me!! I love them both! Thank you again for teaching me about each Thank you Craig Gunnis for helping me find not just one but two cars perfect for me!! I love them both! Thank you again for teaching me about each car and taking the time to really make buying a car easy and fun! More

Best in Show I love, love, love my service rep. She is the best! She always has a smile and takes very good care of me. Thank you!! I love, love, love my service rep. She is the best! She always has a smile and takes very good care of me. Thank you!! More

BEST in the BIZ Awesome dealership, service & sales team. Just purchased third vehicle from Sewell Lexus of Dallas. Attention to detail and go above and beyond in cu Awesome dealership, service & sales team. Just purchased third vehicle from Sewell Lexus of Dallas. Attention to detail and go above and beyond in customer service. HIGHLY RECOMMEND!!! ?? ?? ?? ?? ?? More

never buy used car from them If you're going to buy a used preowned car from these guys, please be really careful. they just make the car clean and sell it at 40% more than the ma If you're going to buy a used preowned car from these guys, please be really careful. they just make the car clean and sell it at 40% more than the market price. I've already bought a Lexus gs300 from them and after 5 month of riding, the car has been broken down and I have to pay $5000 for repairing. I just paid much more and got a car with lots of problem More

My Lexus Experience In March 2013, I purchased a new ES350 from Sewell Lexus in Dallas. My reason for choosing this car is that I typically drive my cars for 8-10 years, In March 2013, I purchased a new ES350 from Sewell Lexus in Dallas. My reason for choosing this car is that I typically drive my cars for 8-10 years, and the utmost priority for me is reliability. I was assured by Sewell’s salesman, Maury Erbay, that I was buying the most reliable car on the road. He told me about a rare circumstance with another buyer who was unsatisfied with the maintenance history of his/her Lexus and how Sewell made it right. 6,569 miles, August 2013 Upon leaving the car at the airport for 4 days, the car was dead. Roadside assistance came to jump the car, and I drove the car to Sewell. It was Sewell’s opinion that nothing was wrong with the car. 15,442 miles, March 2014 Upon leaving the car at the airport for 5 days, the car was dead. A co-worker who had been traveling with me jumped my car. 22,101 miles, September 2014 Upon leaving the car at the airport for 4 days, the car was dead. A co-worker who had been traveling with me jumped my car. 27,452 miles, December 2014 Upon leaving the car at the airport for 5 days, the car was dead. A co-worker who had been traveling with me jumped my car. 33,808 miles, June 2015 Upon leaving the car at the airport for 4 days, the car was dead. Roadside assistance came to jump the car, and I drove the car to Sewell (exasperated by the complete unreliability of this car). I was told that Lexus has “just learned” of a problem with the Gateway ECU, and mine was replaced. The service representative told me that I had not been notified of the fix because it had “just been discovered, in fact subsequent to my last oil change at 30,000 miles”. I did some research on the internet and found that Lexus had identified the problem for other owners in 2014. I asked myself many times why there wasn’t a recall for this issue, but it appears that fixing an issue that causes its customers to be stranded isn’t a priority for Lexus. It is inconceivable to me that Sewell prides itself on service, yet they were aware of this problem and did nothing to fix it until I had been stranded again and brought the car to Sewell. Because of the multiple unnecessary drains on my battery, I insisted that the battery be replaced. Sewell resisted and finally agreed to the replacement only after a lengthy argument. 45,828 miles, April 2016 The car’s locking system failed, and the driver’s door actuator was replaced under warranty. 50,000 miles, July 2016 Warranty expires 50,200 miles, July 2016 Back seat begins to squeak loudly when no passengers are riding in the seat. 50,756 miles, August 2016 Air conditioning fails. Lights illuminate, but no sound from air conditioner is present, and no air came from the vents. As a courtesy, Sewell picked up the car but found nothing wrong with the air conditioner as it started for them. However, the fan was noisy and needed a new bearing which was replaced at no charge. 52,900 miles, November 2016 The car’s locking system fails again, and the passenger’s door actuator was replaced at my cost ($500 parts and labor). By now, it appears that the other two doors are likely to fail soon as the quality of the actuators in the Lexus ES 350 is poor. 53,400 miles, December 2016 A dull thumping noise quickly progresses from infrequent to extreme. While it sounds as if it is a suspension issue, the real issue is the sunroof rattling. This repair is projected to be a 3-4 hour repair job and is not covered under warranty. As is clear from the above, the car has been a maintenance nightmare. The reliability factor that was conveyed to me at the time of purchase has been completely non-existent. Never in my years of car ownership have I been stranded (and stranded multiple times) by any vehicle other than a Lexus. It appears that the maintenance issues are becoming more frequent. (One has to wonder when the last two door actuators will fail when two already have.) Upon discovery of the 52,900 mile problem, an email was sent to Sewell’s business manager (Cecily McClarin), Sewell’s service manager (Mason Kessner), and Sewell’s general manager (Dudley Haralson) expressing my level of unhappiness with the car and its track record of poor reliability. Based on the Sewell promise Maury made at the time of purchase of the car, I expected to hear from upper-level management at Sewell. Instead, I heard nothing from anyone. I am prematurely near the end of my Lexus journey (due to poor service and poor reliability) and am close to making a decision about which car I plan to buy next (clearly, not a Lexus). No one from Lexus demonstrated any effort to retain me as a customer by offering a trade on another Lexus at a discount in an effort to win me back. I leave as an unhappy customer determined to share my Lexus story with as many car owners as will listen. More

Don't go to this dealer The service advisor: 17787 Branden Luptowski had charged me $329.46 for pre buy inspection. Just inspection no repairing at all. You need to be aw The service advisor: 17787 Branden Luptowski had charged me $329.46 for pre buy inspection. Just inspection no repairing at all. You need to be aware from this advisor. I don't recommend them if you want to inspect your car. More

Service Departmet lacks customer service 3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur gam 3 to 4 different bad experiences with staff not listening to clients needs. Please know I'm not perfect either...! But you guys have to step up ur game...! You folks are dropping your Own BRAND by continuously not paying attention ( over and over ). More