Sewell Lexus of Dallas

Short-Lived Promise of Customer Service I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when thin I purchased my car from Sewell in 2011, where I received outstanding service in the sales department. I know that people often leave reviews when things go south, and I hate to be another person on that list. For so long I looked to Sewell as the benchmark for customer service, and they have since disappointed with their lack of helpfulness. I have been especially disappointed with the customer service in the service department. There have been multiple instances where I have spoken with unfriendly or unhelpful customer service representatives and left(or hung up the phone) without a solution to my problem. Sometimes I joke that I feel like I am on the phone with the cable company because it is so unproductive. My grandparents and parents have been customers of Sewell for over 30 years and plan to move their business. While Sewell prides itself on customer service at the time of purchase, it seems that promise is short lived. It appears that Sewell only values your patronage when you purchase a car. I spoke with someone at Park Place Lexus in Plano who went above and beyond to accommodate me. Even though it is 30 minutes north of my house. I would love to remain a loyal Sewell customer, and hope there is a solution. More

Rip-off experts. Lemmon Ave address proper for Lemon dealer I have two equally bad experiences - in 2010 I bought a used car to replace one that was totaled in an accident. I drove it for a bout a week and then I have two equally bad experiences - in 2010 I bought a used car to replace one that was totaled in an accident. I drove it for a bout a week and then the dashboard lite up. Took it to my Mechanic and he discovered multiple issues with the engine and other issues. Spent over $3000 over the next several months fixing it. This year I got an offer for a great deal and against my better judgment went in and stupidly fell for the sales pitch and again bought a used car from them. However this time around I had told them about my prior experience and they actually pulled up the old purchase and noted that this was why I had received the offer. After telling them my story about the old car and getting apologies and even confirmation that the dealer that sold me the original car had been fired from them, I was silly enough to consider buying another car form them. I believed them and rolled the dice again. I bought a used 2007 BMW X-5 from them, at over $17,000+. My first warning sign was when their own dealership would not finance the vehicle for their "best price". I already had my own financing so I went ahead anyways. After buying the car, I was driving it home only to notice on the drive home that the steering wheel was now stiffer than during the test drive prior to buying the car, and that the engine RPM was also a bit odd, and some cosmetic issues (AC vent caps were not held in place by anything). The following day my wife drove the car and noticed that the AC was now only blowing form the center vents and not at all from the side vents, despite any attempts to get them to work, and the check engine light popped on briefly. She took a picture on her phone and sent to me and due to my prior experience I immediately returned the car to them. They had a technician look at it, and after going through my list of concerns assured me that nothing was wrong with it. Even said they would give me that guarantee in writing. I never got the written guarantee. Skeptical I took it to a reputable shop and had them run a complete pre-purchase diagnostic for $120, something I had been too cheap to do prior to purchase as I honestly did not think they would sell a luxury car with that sort issue and put their reputation on the line. Boy was I wrong. He found a check engine light code and from what he could tell from the vehicles computer that code actually had tripped a few days before I completed the purchase, meaning they knew about it, and did not disclose it. I sent it back to them along with a full report of what the repair shop found during their inspection, and they claimed not to be aware of it, but said they would take it to a BMW dealership to check it out. They then called me back and asked me to pay half of a $1200 repair charge if it is fixed. Horrible dealership. Great personable people who act like they care but only want to stick you with whatever they can get away with. Be forewarned, and buy your car elsewhere if you are buying it used, these guys in my experience are total rip offs hiding behind the appearance of a respectable name. More

Dawn Betrus - amazing Dawn Betrus from Sewell - no other way to put it.....simply amazing. She was fast, reliable, knowledgeable, but most importantly honest. She's just Dawn Betrus from Sewell - no other way to put it.....simply amazing. She was fast, reliable, knowledgeable, but most importantly honest. She's just as beautiful on the inside as she was on the outside. Given she had been given so many awards one would think that she would be snooty or a good scam artist. That is far from the case with her. I originally went to Park Place and also did intensive research online to make sure I was getting a fair price. Being a woman, let alone a single mom -we are usually targeted as easy bait. I emailed her letting her know what I wanted. She immediately got back to me with a price no one could beat. There was no haggling at all! So I thought to myself, "I bet she is going to get me in the trade-in or the finance". She did not. She matched the trade-in price that Park Place gave beat them by 1k less plus gave me an interest rate (with no fees or penalties) that my bank could not beat. I took a stack of her cards to tell all my Lexus car owner friends. She has already one me and my family for life. Dawn Betrus -google her...I did:) More

Amazingly unresponsive Even though we've been loyal Sewell Buick/GMC customers for more than 10 years, Sewell Lexus has been amazingly unresponsive as we've tried to buy a c Even though we've been loyal Sewell Buick/GMC customers for more than 10 years, Sewell Lexus has been amazingly unresponsive as we've tried to buy a certified RX350. We've sat down, emailed or talked by phone with one salesperson after another and told them what we wanted. The lack of responsiveness is amazing and surprising. Examples: 1) Emailed David in the Spring and asked if we could rent an RX 350 for the weekend to see if we liked it. He never responded. 2) Sat down for 10 minutes one Saturday in July with Dylan and told him what we're looking for. Told him we'd be out of town for a week but to call us with something once we were back in town. One month has passed, and we've still heard nothing. 3) Emailed a young female salesperson a few weeks ago with what we're looking for. She did follow up with a phone call, where I repeated what I had written in the email. I then sent her an email a few days with a price inquiry and asked that she reply very soon because we were close to buying another car. Three days later, I've not heard a word from her. I think the issue is that they're hiring all of these fresh (Class of 2013 or 2014) college graduates who lack the aggressiveness and hunger of more seasoned salespeople. Sewell, we tried. More

Don't Buy Here At the end of November, 2013, I purchased a used BMW with 58k miles on it, for $15,999. 6 months and only 7k miles later, it went into the shop. Gu At the end of November, 2013, I purchased a used BMW with 58k miles on it, for $15,999. 6 months and only 7k miles later, it went into the shop. Guess what? It needs almost $10,000 in repairs with all kinds of problems. Classic BMW said there was no way that I could have done $10,000 worth of damage to my car within 6 months. I went to Sewell about it and my sales person was rude and now no one will return my emails or calls. They sold me a car in bad condition and lied about it. I WOULDN'T BUY FROM SEWELL LEXUS OF DALLAS. THEY ARE SCAM ARTISTS. More

I find myself gushing again. Each time I think I've praised Sewell Lexus enough, they do even more to drive loyalty and satisfaction. After so many cars from Sewell that I've los Each time I think I've praised Sewell Lexus enough, they do even more to drive loyalty and satisfaction. After so many cars from Sewell that I've lost count, we strayed and bought a Porsche Panamera and a Cayenne. While the cars were fun to drive, we both were extremely frustrated with service. Within a year of each purchase, we were both back in Lexus vehicles and experiencing the customer service that we so enjoy with Sewell. Maury Erbay has sold us every Lexus we've bought at Sewell, and he has never once let us down with pricing, service, and friendliness. I've recommended him to several friends and colleagues, and he's always treated them with the same high caliber of sales and service expertise. Last week, due to a hit-and-run driver who ran a red light, we had to put our beloved LS to rest. Sewell was the first place we called after the police. They sent a tow truck, delivered the car to their collision center, and kept us up to date on the evaluation process. After weighing our options, we wholesaled the car, took a cash settlement on insurance, and bought yet another car from Maury. We pick it up tomorrow! During this whole process, the team at Sewell (Collision, Sales, and Service) treated us as concerned family. While I'm praising, I have to put in several words for Mike Davis, our service consultant. He is always responsive, courteous to a fault, and works with us to ensure our service experience is top-notch. Finally, Alex Oger, technologist extraordinaire, who answers my most ridiculous questions, with a smile and a completely understandable answer. If only other companies had the approach to customer service excellence that Sewell has, I'd be happy! Customer for Life, Indeed!! More

New car We were very happy with the whole new car buying process. Especially like the combination of good deal and great low pressure selling . Dylan Moseley We were very happy with the whole new car buying process. Especially like the combination of good deal and great low pressure selling . Dylan Moseley was our sales person. He was just excellent. Easy to work with, cooperative, helpful and full of useful information. More

Amazing service from Sewell The level of service at Sewell Lexus is unmatched. After working with a nearby dealership, I was feeling misled and pressured. I stopped into Sewell. The level of service at Sewell Lexus is unmatched. After working with a nearby dealership, I was feeling misled and pressured. I stopped into Sewell. Their sales team is honest, efficient, considerate, and I did not feel pressured one bit. I cannot recommend Tyler Green enough! He is caring, respectful, thoughtful and provided the most comfortable car buying experience I have ever had! More

Top Notch Customer Service, A Joy To Work With And Buy From! Purchasing a car from Sewell Lexus of Dallas has been an incredibly enjoyable experience. We were extremely picky when we went in knowing exactly what Purchasing a car from Sewell Lexus of Dallas has been an incredibly enjoyable experience. We were extremely picky when we went in knowing exactly what we wanted. Within 2 weeks we were driving the car of our dreams, which was actually delivered to the dealership. Our sales consultant was Melissa Lauck. She was exceptional! We have purchased five cars in the last seven years and this was the only experience that wasn't stressful from start to finish. We also purchased a vehicle from a different Sewell dealership, and know that all Sewell's offer top notch service all around. We will most definitely be purchasing a second vehicle when the time comes from Sewell Lexus of Dallas and will be asking for Melissa. Thank you Sewell Lexus of Dallas!!! :) Thank you Melissa! More

I began my search for a pre owned Lexus on line and found what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes what I thought would be one I would consider at Sewell Lexus. I quickly sent then an email to inquire as to the car's availability. Within 30 minutes I received a reply from Randy Brown stating that the car I had inquired about was still available and He asked if I would like to schedule an appointment to come to the Dealership for a test drive. In the meantime I found two other car's in their on line inventory and also inquired about them. Mr. Brown was very responsive to my inquires and we scheduled an appointment for Saturday morning. Mr. Brown sent emails each day before our scheduled appointment just to let us know if the cars we had selected to look at were still available. My wife and I arrived early for our appointment and Mr. Brown had the car we had expressed the most interest in washed and pulled into a prominent location for viewing. As soon as my wife saw the car she completely fell in love with it so there was no further reason to look any further. We took the car out for a test drive and returned to the dealership with thoughts in mind of completing the purchase of the car. We quickly agreed on a sales price and began the paper work. Up until then we had only been at the dealership for about one hour and by the time we left it had only taken two hours to do everything before we were able to drive our new car home. I would highly recommend Sewell Lexus Of Dallas and Mr. Randy Brown for those of you wanting to purchase a pre owned Lexus. Mr. Brown, as we were leaving, even sang Happy Birthday to my wife as we had come in on her Birthday, which he had noticed from her drivers license. I thought that was a nice last touch. More