Sewell Lexus of Dallas

I had the worst experience at Sewell Lexus of Dallas service center. It started on 4/23/2026 when I dropped off my Lexus TX for its 10k mile service. I inquired about having a wheel repaired which they service center. It started on 4/23/2026 when I dropped off my Lexus TX for its 10k mile service. I inquired about having a wheel repaired which they confirmed I had the Toyota/Lexus wheel and tire insurance with cosmetic repairs. However, I was told that because I have F Sport wheels that they could not be repaired and nothing could be done. Unsure why they will sell wheel and tire package on a vehicle that has wheels that are not applicable. I’ve attempted to reach out to Sewell Lexus of Dallas financial department and have been guaranteed a call back, but still nothing. The 10k service was completed on 4/24/2026 and picked up my TX around noon. After arriving back to my office I noticed smoke coming out of the hood. I immediately opened the hood and found oil covering the engine bay and the oil cap sitting near the hood latch and had never been put back on after the oil change. Sewell did arrange for a tow truck to come pick up the vehicle and leave a loaner car. I had not heard from Sewell for a few days so I had to call the afternoon of 4/27/2026 to get an update. I was told that everything was cleaned and refilled, but in no way felt comfortable that the engine was not damaged or properly serviced by Sewell. We will be taking our business elsewhere and encourage others to do their research before trusting Sewell with your vehicle. More

We took our Lexus, which we purchased new from them, in for a standard oil change. When we picked our car up there was an additional $80.00 charge for a ‘courtesy’ inspection. Not only did we not ask for for a standard oil change. When we picked our car up there was an additional $80.00 charge for a ‘courtesy’ inspection. Not only did we not ask for this, we were also not informed of the results. Beware of this hidden charge! It is a scam and a way to cheat their customer. More

Just had another poor experience at Sewell. When I took my car in for its 30,000 mile service (which costs $905... unbelievable!!!), I asked Allie to have the tire pressure checked on my spare When I took my car in for its 30,000 mile service (which costs $905... unbelievable!!!), I asked Allie to have the tire pressure checked on my spare tire. When she contacted me to let me know the car was ready to be picked up, I asked her to confirm that the tire pressure had been checked on the spare. She assured me it had. I got the car home and checked the air pressure, and it's at 12 pounds when it should be at 60. When I contacted her (again) after arriving at home, she indicated that there had been a "miscommunication" and the technician had checked for punctures and failed to check the air pressure. After reviewing my receipt, I see that checking tire pressure (INCLUDING the spare is included in the $905). First of all, I find it very difficult that the technician checked my tire AT ALL. I wonder what else on the list of "services provided" for $905 also didn't get done. I don't understand how Sewell has such a great reputation for service, because my experience with them has been anything BUT stellar. More

They will scan you whenever they have an opportunity to do so….do yourself a favor and DO NOT TRUST their service department do so….do yourself a favor and DO NOT TRUST their service department More

Dishonest people These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an ins These guys are greedy and dishonest people. Literally will try to upsell you every time. First time I took my car there for oil change they did an inspection on my brakes and said they were good but my tires had a nail in it and it needed to be replaced, second time I took my car in 5k miles later at 30k miles for the brake pads to be changed, they said my rotors needed to be replaced if not my car would have to be towed out the dealership. Wouldn’t use this dealership ever again. More

Amazing I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out alread I was in the dealership a few months ago trying to decide if I wanted to trade my RX because I really needed a warranty which I had let run out already .I spoke to Dillon Tuner I waited a few months and came back and spoke to Dillon again It was an amazing experience I was able trade my RX for the NX thank God for Dillon he was god Sent and help me out greatly. Lisa Tutt More

One star too many First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or me First, let me start by saying I am sorry I can not give this place 0 stars. I have scheduled an appointment (Def: An arrangement to do something or meet someone at a particular time and place. See Synonyms at engagement...S: TF Dictionary) at Sewell to have an oil change for 20k miles on my RC350 for today. I arrived in time and to my surprise I am last behind a long line of cars. A "Service Advisor" arrives and when I ask about the appointment, his answer is: Oh, the appointment doesn't mean anything here, first came, first served. In dibelief, I ask to talk to a "manager" who happens to be just nearby ( I have noticed during the time spent there an whole army of advisors and managers, most looking really bored) and he confirmed that there is no meaning to "appointment" at Sewell. So I mentionned that if it is so, I should maybe bring my car to a closer to home dealership instead of driving to Sewell, and with a smile he invited me to feel free to do so. I am told that the wait will be about one hour and fifteen minutes, an that is the only thing I was told. I have specifically notified them that I did not want a car wash, nor a test drive and the engine air filter is a K@N so it doesn't need to be replaced. In the middle of the wait, looking through the shop window, I have noticed one of my wheels being taken off. So now my "Service advisor" is Tiffany, who informs me that they found a nail in my tire, to what I answer that my tire doesn't leak air and I do not plan on having it fixed by Sewell. The car is finally back, engine running and Tiffany is on a phone...for a while. So some guy gets in my car and leaves. When I question where is my car, Tiffany smiles and answers that they are driving it around the dealership while the cars behind get out. When I express my disbelief, she offers to fill it with gas. So i rush to the register to pay and get out of there as soon as possible and they ask $235 (all I asked for was oil change). So when I ask them to explain what was done on my car to justify that amount, they keep looking at each other and I get a "manager" who tries to convince me that my tires where rotated, etc. Well, on the RC350 there are directional staggered tires and that was not done. And the CABIN air filter was not replaced "per my request" (Sic! engine air filter=cabin air filter). So I pay just to get out of there and take the road to go home, and after 6-7 miles, the flat tire light comes off on the instrument panel. I exit the highway and under a torrential rain, I check my tire, sure enough, the same tire is flat. When I call back and question the "manager", he tells me that they pulled the nail off the tire to check if it was going through (and they put in back on)!!! I was not told any of that while I was there.Thanks Sewell for not only stealing my money but also putting my life in danger, letting me drive the car without letting me know what your technician did!!! I finally got home 4 hrs after my appointment with the car on a truck bed. I will never, ever set my foot in a Sewell of buy a Sewell car again!!! More