We purchased 6 new Hondas since 1992, all from this address, the first 3 from McKean Honda and the last 3 from Shadyside (Rohrich) Honda. Jim Serafini was our salesman for 3 of them, and he was incredibly laid back, very knowledgable, easy to work with, and always came to a deal we felt was fair. Jim has retired, but I feel that Marcus Williams has taken his place. Stopped by 3 weeks before purchase, introduced to Marcus, got basic info on low end CRVs, and indicated I would return sometime in May when my daughter could pick out her college graduation gift. Total time less than 10 minutes. In 3 weeks, Marcus called just once to see if we were still interested, rather than multiple times trying to close the deal. Returned the next day and in 90 minutes, test drove a CRV LX, looked at the other ones that were on the lot (3) and went inside to check the colors of the remaining 4 which were at the offsite lot and still needed a final washing and waxing. Rather than waiting for the desired silver one to be cleaned, and since I had forgotten my wallet anyway, we filled out some initial paperwork and left for dinner at home ~7miles. Marcus called 75 minutes later to confirm all was ready so we returned, thoroughly checked over the car, and went in to finalize the paperwork. Wrote a check and we were on our way within the hour. The negotiated price was fine and there was no pressure to add on any "extras".
Perhaps this purchase went so well because it was a cash deal on an LX base model with no extras or because we have been such loyal repeat customers, but the entire interaction took less than 3 hours including all three visits and was actually enjoyable.
I recommend this dealership for new car purchases and plan to buy there again.